Jennifer Cousin

HR Coordinator

Address Santa Maria (relocating To NC), CA 93454

Phone 661-***-****

E-mail ad4wcc@r.postjobfree.com

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

Skills

Ability to analyze, prioritize, and execute

Applicant Tracking Systems

Onboarding and Orientation

Background Checks

Networking and relationship building

Talent Acquisition

ADP

Work History

2023-12 - Current

HR Coordinator

Adient Aerospace, Santa Maria, CA

Perform Administrative work, data entry, and maintain HR data in HRIS platform.

Work with Payroll team to ensure all timecards, PTO requests, and any other related tasks are completed to process payroll on a biweekly basis.

Process new hire paperwork and ensure new hire I-9 compliance and maintenance of current I-9's.

Process new hire, transfer, promotion, and termination paperwork with absolute accuracy for reporting purposes.

Collaborate with department heads to identify staffing needs and develop job descriptions tailored to specific roles.

Assist with benefits and 401k enrollment, provide support to employees utilizing the benefits enrollment portal in the HRIS system.

Support human resources staff with new hire orientations and monthly departmental meetings.

Assist with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Complete background and reference checks to facilitate hiring and onboarding of employees. (HireRight)

Conduct new employee onboarding and provided ongoing orientation training.

Coordinate candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.

Maintain accurate records of all recruitment activities, ensuring compliance with company policies and legal requirements.

Operate and maintain ATS. (ClearCo)

2019-05 - 2023-07

Talent Acquisition Coordinator

Virgin Galactic, Mojave, CA

Scheduled remote interviews for candidates, utilizing web based interface applications with speed and efficiency.

Administered and coordinated travel arrangements for candidates through our corporate travel program (Egencia) book flights, car rentals, and hotels.

Coordinated and provided excellent experience for the candidate's on-site interviewing day including conference room bookings, welcoming and closing with candidates

Candidate processing in applicant tracking system (Icims and Success Factors)

Analyzed recruiting metrics to share reports and recommendations with stakeholders.

Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.

Provided regular updates to hiring managers and HR staff on recruitment activities and progress.

Engineering level scheduling for Propulsion, Test and Avionics teams.

Collection and tracking of all US Person documents required for ITAR compliance.

Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.

2018-04 - 2019-04

General Manager

Hardcore Fitness, Lancaster, CA

Provided and maintained high quality customer service in an energetic environment through personal actions and development of staff.

Collaborated with membership adviser to plan special events to drive member engagement and sales through outside lead generation and monthly onsite events.

Oversaw Time and Labor protocol to company standards and process payroll.

Pulled all reports as needed for P & L and set goals accordingly.

Assisted with ordering and managing office supplies, company apparel and product.

Conducted weekly audits and meetings with trainers and membership adviser.

Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Implemented operational strategies and effectively built customer and employee loyalty.

Interacted well with customers to build connections and nurture relationships.

Assisted in recruiting, hiring and training of team members.

2017-01 - 2019-04

Operations Manager

24 Hour Fitness, Lancaster, CA

Responsible for the successful attainment of department targets

(Member Service, Cleanliness, Revenue, Retail, and Retention).

Ensured that the systems procedures are accurately followed: proper POS procedure, Front desk set up, File organization, Member check-in, Telephone Inquiries, Guest registration, Master Appointment Book, Cash Handling, Fitness Assessment scheduling.

Ordered and maintained all office, janitorial, gym and pool supplies.

Led hiring, onboarding and training of new hires to fulfill business requirements.

Managed front desk, kids club, and group x instructor schedule taking into account customer traffic and employee strength.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Reviewed agreements and prepared daily paperwork for forwarding to agreement administration and cash control.

Supervised point of sales operation and file daily and weekly club revenue reports.

Analyzed and reported on key performance metrics to senior management.

Developed and implemented strategies to maximize customer satisfaction.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

2015-12 - 2017-01

Assistant Operations Manager

24 Hour Fitness, Lancaster, CA

Operate POS system to itemize and complete member/guest purchases

Reported issues to higher management with great detail.

Trained new employees on proper protocols and customer service standards.

Stock shelves with product and do weekly check for product expiring soon

Investigated and resolved member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters

Use of Mi9 system to ensure product is being delivered and received correctly

Maintained accurate records for past due customer account activity

Monitored pool/spa chemicals, emergency preparedness equipment and facilitate maintenance of the building and equipment, enforce cleaning and repair schedule with cleaning crew and facility tech

Prepare daily banking sheets and bank deposits.

Communicated with customers to assess satisfaction with products and services received.

Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.

2012-10 - 2015-12

Customer Service Representative Lead

24 Hour Fitness, Lancaster, CA

Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.

Responsible for assisting and directing members/guests

Monitored incoming inquiries and ensured proper check in procedures were followed.

Implemented company policies and procedures for professional, cohesive customer care.

Ensured Guest Fitness Profiles are completed and appropriate fees were collected.

Entered Guest and Telephone Inquiry information into GMS.

Built positive rapport and relationships for high levels of customer satisfaction.

Implemented customer service policies and procedures for consistent performance standards.

Coached and mentored service representatives to deliver polite, professional customer interactions.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Monitored Retail goals and ensures club is on track to meet and exceed assigned goals.

Partnered with Facilities Maintenance on repairs and maintenance and general upkeep in the club. Development [10% of time]

Education

Diploma

Lamar High School - Lamar, CO

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