Customer Service Specialist

Adrian Dixon

**** ****** ******

Evansville, IN *7714

Phone: 779-***-****

ad4wb5@r.postjobfree.com

ADMINISTRATIVE ASSISTANCE

Highly motivated and dependable, experienced in providing office support, capable of multi - tasking, able to work independently, remain focus on the task at hand, and maintain a high level of confidentiality and integrity. Customer service etiquette.

KEY QUALIFICATIONS

Microsoft Office Typing 55 wpm Communication

Customer Service Telephone Reception Purchasing Office Equipment Operation Inventory Control General Accounting

WORK EXPERIENCE

Excela Technology

Production Specialist 09/202*-**-****

Prepared state files to be scanned into the computer system. Made sure that the documents were prepared properly and taped up of torn. Stacked documents in stacks of 450 documents per pile. Complete as many documents per day as possible.

Midwest Remediation

Accounting Collector 05/2023 – 08/2023

Called on delinquent pass due accounts for payment. Reminded customers that their payment is due.

Lowe’s Corporation Inc. 01/07/2019 – 07/12/22

Installation Support Specialist

Calling customers on their installation to make sure it done to their satisfaction and inform the customer about their 1-year labor warranty. Process review documents and making sure they are signed by the installer and or the customer signed the review document, create work orders for installer to return to the customer home to assess any issue of the product and interact with the installers and store associates.

Lowe’s Corporation Inc. 03/13/2017 – 1/4/0219

Customer Care Associate

Called on delinquent past due notices, assisted with payments, various questions pertaining to the customer orders, connected customers to the Central Production Office for assistance with their installation and took orders.

Indiana Department of Revenue 01/12/2015 to 3/10/2019

Tax Analyst 5

Tax Analyst 5 with the Indiana Dept of Revenue, providing customer service to taxpayers by telephone or in writing as necessary by advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, county innkeepers, food and beverage, corporation and special taxes) administered and collected by the State Revenue Department. Performed account and financial maintenance which may resulted in canceling liabilities, set and released holds on liabilities, and contacts taxpayers concerning errors, delinquencies or overpayments in RPS and other related systems.

West Staff 5/12/2014 to1/11/2015 Contractor Indiana Dept. of Revenue

Received, batched, and analyzed GA - 110L, non - filer, and utility exemption application requests received by the department. Maintain statistical reports and inventory analysis of claims received by the refund and compliance areas. Verified payments, credits and deductions claimed on various tax returns in RPS and other related systems. Reviewed and released processing review items to allow or disallow refund requests in RPS Maintained confidentiality of resource information following all agency policies. Researched and verified taxpayer information in RPS and other related systems.

Prepared worksheets files in order to gather information and verified accuracy for further review by tax analysts or desk audit staff, opened and sorted, and distributed all incoming mail, received and logged incoming correspondence and power of attorney forms in RPS and other related systems.

5i Solutions 09/2013 to 03/2014

Document Analyst

Assisted in mail processing, preparation, scanned, reconstructed, quality controlled, assurance, code indexed, defined of documents, data entry, and TD coder, reworked, and trained new employees.

Elwood Staffing - Indianapolis - IN 05/2013 to 09/2013 Contractor

5i Solutions Scanned business documents, performed quality control, quality assurance,

defined documents, document preparation, reconstruct documents, data entry and code indexing.

Boys and Girls Club - Danville, IL 12/2011 to 04/2013 Program Assistance

Planned educational activities, assisted club members with their homework, computer lab activities, exercise participated with members during exercise, assisted in preparing snacks, and lunches for members, assisted members on field trips and different outings that were planned, and hosted a play.

Danville Area Community College, Danville, IL 08/2008 to 05/2015 Front Desk Receptionist

Provided students with Trio information, entered student information into the database system, answered the phones, took messages, data entry, filed important files, sent out correspondence to students for tutoring sessions, made sure students’ needs were met, and set appointments for students to meet with their academic advisors, facilitated workshops, meetings and conduct campus tours for incoming students.

Education

Danville Area Community College

A.A.S Degree Administrative Professional Danville, IL

2008-2012

American Technical College

Word Processing/Data Entry/Basic Accounting

Certificate of Completion

Chicago, IL

1983-1984

Reference available upon request

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