OBJECTIVE

Technology-inclined professional possesses strong troubleshooting capabilities and customer- oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

EXPERIENCE

Technical Support Intern July 2021 - August 2022

Cleveland Technologies- Kerala, India

-Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.

-Installed, configured and maintained computer systems and network connections.

-Configured hardware, devices, and software to set up work stations for employees.

-Assisted with updating technical support best practices for use by team.

-Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

-Streamlined communication with clients through clear and concise email correspondence and phone calls.

-Enhanced system performance by regularly updating software and conducting routine maintenance checks.

-Maintained accurate records of completed tasks, ensuring quality control, and facilitating smooth workflow within the department.

EDUCATION

Conestoga College Kitchener, ON, Canada 2022-2023

Graduate certificate program in Applied Energy Management-Renewable Energy graduated on December 2023 with 3.68 GPA

APJ Abdul Kalam Technological University, Thiruvananthapuram, India 2017-2021 Bachelor’s degree in Electrical and Electronics Engineering graduated on June 2021 with 3 GPA

(7.34/10 CGPA)

Board of Higher Secondary Education, Thiruvananthapuram, India 2014-2016 Graduated 12th grade on May 2016 with 3 GPA (74%) in science group Central Board of Secondary Education, Delhi, India 2012-2014 Graduated CBSE 10th grade on May 2014 with 3.8 GPA (9.4/10 CGPA) SKILLS

• Server maintenance

• System Maintenance

• Troubleshooting Network Issues

• Technical issues analysis

ANUJITH PANAPARAMBIL

Phone: +1-519-***-**** email: ad4w8k@r.postjobfree.com in: www.linkedin.com/in/anujithp

• User Support

• Issue Troubleshooting

• Service support.

• Help Desk Support

• Strong technical knowledge

• Working knowledge in AutoCAD, RET Screen, helioscope

• Proficiency in MS office

• Excellent problem-solving and critical thinking abilities

• Ability to work effectively in a team environment. PROJECTS

Capstone Project: Smart Grid Photovoltaic System Deployment for Community in Regina Led initiative for deploying solar panels for 4 MW of clean energy in 200 homes. Overcame feasibility challenges, downscaled for economic viability, optimized design using RET Screen and Helioscope.

Evaluated financial feasibility, achieving significant carbon emissions reduction, job creation, and transitioning to sustainable energy sources.

Technologies: Photovoltaic systems, RET Screen, Helioscope, battery storage, project management tools.

Collaborated with cross-functional teams, demonstrating leadership and communication skills. Main Project: Development of Password-Based Circuit Breaker System for Lineman Safety Designed password-based circuit breaker for lineman safety during electrical maintenance. Utilized Embedded C, Keil Micro Vision IDE, integrated with Android app for remote control. Successful implementation, positive stakeholder feedback. Technologies: Embedded C, Keil Micro Vision IDE, Android OS. Design Project: Gas Leakage Detection and Automatic Valve Shut Down System Developed system to detect LPG leakage, automatically shutting off valve. Designed hardware and software, including gas sensors, Arduino microcontroller, solenoid valve. Tested in real-world environments, enhancing safety in residential and commercial settings. Technologies: Arduino, solenoid valve, C/C++ programming.

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