*** ***** **** *** **

Brooklyn New York *****

Cell: 929-***-****

ad4w82@r.postjobfree.com

SUMMARY

Motivated Supervisor focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.

SKILLS

●Leadership Data Analysis and Reporting

●Mentoring and coaching Communications

●Personnel management Customer service

●Complaint resolution Administrative support

●Issue and conflict resolution

NYC HEALTH + HOSPITALS/ MCKINNEY

CNA CERTIFIED 12/05/2022 to 02/22/2024

●Grooming and bathing patients with low mobility

●Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs

●Helping patients eat and take medications

●Making sure they have regular meals and taking medication

●Assisting patients with mobility needs, transferring them from wheelchair to bed, hoyer lift

●Turning or adjusting patients in bed to prevent bedsores or other discomfort

●Exercising patients by helping them walk

●Measuring and recording urine output

HOME HEALTH AIDE

●Americare Inc. 04/16/2022 to 01/10/2023

-Help patients eat and remind the patient to take medications.

-Make sure they have regular meals and proper medication dosages.

-Assist patients with mobility needs, transferring them from wheelchair to bed

-Turn or adjust patients in bed to prevent bedsores or other discomfort.

-Do the activity daily living.

__RESCUE HOUSING

TELLER 04/14/2020 to 05/16/2022

●Payment collecting

●Resolve customer issues

●Make deposit, transfer, wire transfer

EXPERIENCES

UNIBANK, Port-au-Prince

Supervisor 02/08/2011 - 03/19/2020

●Complied with company policies, objectives and communication goals.

●Established and enforced clear goals and to keep employees working collaboratively.

●Realigned workflows with changing business demands by evaluating processes and employee strengths.

●Conducted evaluations and reviews for 6 employees.

●Performed scheduled and surprise inspections.

●Developed position rotation to support continuous improvement and operator development.

●Enhanced group productivity 90% by developing and implementing new strategies.

●Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

●Coordinated with internal department for maximize operational efficiency across production and administrative area.

●Established and maintained operating schedules to provide effective coverage for key area and achieve objectives.

●Coached and mentored 6 staff members through constructive feedback to develop long -term career goals.

●Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.

CERTIFICATIONS

●HHA

●CNA (CERTIFIED)

●CPCT (CERTIFIED)

●BASIC LIFE SUPPORT

EDUCATION

CAMBA, Brooklyn NY 10/09/2020

ESL Level 5

Concept Institute of Vocational Training 09/14/2020 - 10/02/2020

Home Health Aide Certificate

CANADO TECHIQUE 10/06/2002 - 06/24/2005

Computer Sciences

HIGH SCHOOL DIPLOMA EVALUATED

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