CAROLYN PENDLETON

**** *** ****** ****, ****** Hill, TN 37174

267-***-**** ad4w4g@r.postjobfree.com

SUMMARY

OBJECTIVE: To be a productive team player in a business-oriented environment as well as broaden and enhance my professional skills.

SKILLS

·Computer Applications; Office Suite, Microsoft Word, Microsoft PowerPoint, Excel, Microsoft Office, Outlook

·Front Desk Operations, Operation of office equipment: Fax Machines, Multi- line telephones, Electronic Scanning, Organization, Multitasking, Detail Oriented

· Medical Office Experience; Knowledge of Health Insurance Plans, Navinet System, Emdeon, EMR, HER

EXPERIENCE

9/2023- Current

6/2022-3/2023

9/20- 4/2021

5/2017- 4/18

1/2017-5/2017

6/2016-12/2016

10/15-5/16

7/15- 9/15

4/2015- 6/15

6/2008- 12/2014

Eligibility Specialist South Carolina Department of Human Services

Determine eligibility of applicants and recipients for public health assistance (Medicaid). Verify and update household income, family size, and any household changes, approve or deny based on information received from annual review. Disposition cases onto electronic record system.

Project Management Administrator. Blue Cross Blue Shield of Sout Carolina (Contractor)

Responsible for retrieving IT licenses for projects. Provide a wide variety of administrative and staff support services. Coordinates more complex and diverse area specific projects. Administers programs, projects and processes requiring area specific knowledge. Operates a desktop computer and is proficient in working with assorted software, tools and systems utilized in the area.

Completes project support functions. Gathers information. Prepares letters, reports, graphs, forms or presentations.

Organizes and expedites the flow of work through management's office, including maintenance of highly confidential files and records, both paper and electronic. Coordinates with purchasing to ensure adequate supplies are always on hand. Coordinates and completes special projects as assigned by management.

JP Holley Funeral Home (Contractor)

Front Desk Administrator. Greet Families and Give a Tour of the facility. Assisted in Paperwork and verification of Insurance Policies. Assisted in Funeral Arrangements. Design and create funeral programs for bereaved families. Responsible for creating themed Obituaries as the family’s request. Formatting photos, make final edits.

Administrative Assistant- Scheduler/ New Courtland Senior Services

Answer and direct phone calls. Organize and schedule meetings and appointments. Maintain contact lists. Produce and distribute correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled meeting, prepare flyers & PowerPoint presentations for In-Services and trainings.

Creates and maintains staff schedules. Schedules client appointments/visits according to care plans and staff availability. Enters scheduling data, creates schedules. Enters staff and client information into database. Maintains staff and client database. Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.

Events Coordinator/Brandywine Global

Responsible for coordinating daily events, organizing catering, ordering supplies needed, satisfying invoices and monthly reports.

Receptionist/ Morgan, Lewis & Bockius LLP

Greet visitors and clients as they walk into the office. Responsible for answering switchboard phones, routing calls to appropriate offices. Responsible for scheduling conferences. Maintain daily conference schedule. Organize catering; book rooms. Ensure that refreshments and meals are provided for meetings. Provide support to the office manager, and other staff, for the smooth operation of the office.

Office Administrator / BDO, LLC

Assist in all office duties including, scanning, faxing, filing. Import records into electronic filing system. Keep inventory of office supplies. Provide coverage for front desk. Greet clients and guests, answer telephones, transfer calls to appropriate parties.

Patient Care Representative/ Center for Sleep Medicine- Chestnut Hill Hospital

Performs patient registration, insurance verification, schedule consultation and sleep studies, order durable medical equipment, collect cash and credit card payments, make appointments, answer telephones, keep track of referrals and billing, Liaison to Doctors giving patient vitals and test results, chart preparation

Receptionist/ Administrative Assistant- Bradley Staffing/ Liberty Property Trust ( Temp Contract)

Answers telephones and directs the caller to the appropriate associate. Greets visitors with a cheerful attitude and escort them to conference areas. Prepare conference rooms for meetings. Receives sorts and forward incoming mail. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Assists in the ordering, receiving, stocking and distribution of office supplies. Assists with other related clerical duties such as photocopying, faxing, filing and scanning. Assist with various administrative duties such as preparing and editing documents, updating contacts, etc.

CSR- Customer Service Representative/ Patient Registration Southeast Health Center (GPHA) Philadelphia,PA

·Responsible for registering patients, verifying health insurance, Scheduling appointments, Maintaining patient’s charts and Provider’s Schedules, Verifying and updating patient information through Nextgen and EHR. Maintaining verbal communication with non-English speaking patients. Greeting patients with a positive, cheerful attitude

1/2008-6/2010

Appointment Scheduler /Greater Philadelphia Health Action (GPHA) Philadelphia, PA

Schedule appointments for five of GPHA's health centers via the appointment hotline. Created Doctor’s templates, and organized schedules. Operated multi telephone system. Assisted patients with all appointment inquiries.

2004-2007

Administrative Assistant- Scheduler

Around The Clock Healthcare Philadelphia, PA

Responsible for scheduling clients with field staff daily and handling any scheduling issues with clients and employees. Responsible for verifying all information and installing it into database, operated multi-line telephone system, Managed all files and maintained excellent documentation, created a new database and file systems for management, Assisted staff with all inquiries.

EDUCATION

1993

Tailoring and Fashion Design Certification

Craft Fashion Institute, Philadelphia, Pennsylvania

1991

High School Diploma

Simon Grtaz High School, Philadelphia, Pennsylvania

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