Objective

I am currently seeking an employment position with the opportunity for advancement.

Work History

Am-Tran Service Courier, San Mateo, Ca.

Graveyard Dispatcher 3/22/2022-2/22/2024

Answer inbound calls and respond to customers’ inquires via phone or email. Enter delivery orders, using the Xcelerator dispatching software. Assign jobs and monitor to all on-duty drivers. Checking drivers’ status and location. Provide clerical support and make deliveries as needed. Complete a task list. Generate and email end of the business day reports. Maintain smooth operations through communication with drivers, customers and other dispatchers.

Motel6 Operating L.P., Limited Partnership, Sunnyvale, Ca.

GSR Overnight Auditor 5/24/2021-10/11/2022

Make and confirm guest registration. Process both cash and credit card payments. Transmit and receive calls and messages via phone. Complete shift checklist. Run and review various reports. Maintain records of assigned and available rooms. Maintain cleanliness and appearance of the front lobby and laundry room. Address and solve guest’s concerns. Report any safety and security issues to management.

Applied Biosystems, Inc., Foster City, Ca.

Human Resources Coordinator 11/12/2007-11/3/2008

Processed new hires, terminations, promotions and transfers on all U.S., Canadian and Latin American employees. Administered leave of absence, employee monetary awards and charitable gift matching program requests. Assisted current and former employees with their health and financial benefits by phone or email.

California State Automobile Association (AAA), Livermore, Ca.

Auto Insurance Specialist 6/2/2003-11/8/2007

Processed renewals, changes, payments and cancellations on auto insurance policies and membership accounts. Promoted and suggested coverage options, products and services. Reviewed motor vehicle records.

Accomplishment: STAR/MemberPoint Acceptance Tester (12/14/2004 – 6/1/2005). Tested day-to-day functions of a new website-based system. Reported any defects in the systems and provided feedbacks and recommendations. Trained all employees and managers on the new system.

Providian Financial, Pleasanton, Ca.

Credit Underwriter/Customer Service 7/13/1998-6/6/2002

Processed credit applications, based on Providian’s credit criteria, reviewed and verified applicant’s credit reports. Reviewed reconsideration requests and processed notices of adverse.

Assisted customers with inquiries, payments and requests on their accounts.

Accomplishment: Arlington, Tx. (12/17/2000 – 2/19/2001). Trained employees and managers all underwriting functions and process. Tested newly installed underwriting system.

Education

American High School, Fremont, Ca. HS Diploma

Graduated June 16, 1984. 3.5 GPA. Main courses: Business and accounting.

Skills

Current Microsoft Windows and Office, Google chat, Outlook, 43 wpm and 9380 kph.

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