Executive Assistant Customer Service
Resume:
Joleen
Santana
Manager
Executive Assistant
Customer Service
Logistics
Projects
Accounts
Profile
Highly capable Customer Service, Logistics and Projects Manager great at making workflows more
efficient using creative methods that increase business. For the past 10 years I have been a part of a team that strives to meet sales goals, help build a positive environment and build relationships with our clients.
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Info
ad4w2i@r.postjobfree.com
Costa Mesa, CA, 92626
Spectrum Killian Dental Lab Alliance
Customer Service & Logistics Manager
May 2013 - December 2023, Irvine
As a customer service manager for the past 10 years, I oversaw a team of 15 people and lead them through the daily and monthly goals of meeting our customers needs. I lead daily meetings discussing our customers current needs and/or problems. I resolved the difficult calls and helped communication between our production teams’ needs and our customers deadlines. I trained my team in case entry, scheduling, positive communication between us and our customers and meeting deadlines to get our products out the door.
●Responsible for managing 15 employees simultaneously to meet production and sales goals.
●Complete company marketing projects by strict deadlines while constantly adapting to new and changing ideas within the projects.
●Mastered the talent of multi-tasking including bringing new ideas to monthly manager meetings, responding to client emails in a timely manner and coordinating the company’s inventory supply system.
●Handle all accounting and billing concerns directly with clients.
●Key component to the functioning flow of employee matters.
●Quality Control manager for all outgoing dental cases.
●Worked closely with the production team implementing new procedures and tasks while also running operations.
●Setup 3 ERP systems over the course of 5 years.
●Executive Assistant to the 5 Directors that made up the Alliance.
●Project Manager for all new assignments. Created all timelines, held weekly meetings, and followed all projects to completion.
●I was responsible for the 15 employees I managed so I worked closely with HR everyday processing their payroll, updating their employee files, and other confidential information.
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Skills
Excel Suite 365
MS Office Suite
Google Suite
Quickbooks for Dental Labs
Relationship Building
Problem Solving
Leadership
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Awards
Spectrum Killian Dental Lab
Employee of the Year
5 Attitude Awards
15 Employee of the Month
Bank of America
4 Employee Global Recognitions
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References
Bank of America / Sales and Service Specialist
October 2011 - May 2013, Irvine
●Assisted customers both on the seller’s and operation side
●Responsible for maintaining the bank’s lobby and organizing the direction of the banker’s.
●Taking ownership in being apart of the overall sales goal of the banking center. Also, achieving daily sales goals in accordance with fellow personal bankers.
●In-charge of daily secretarial duties of the bank including filing of paperwork, record keeping and management, time sensitive documents, computer inputs of bank documents.
●Provided “Teller Training” to all new employees.
Pacific Sunwear / Lead Sales Associate
June 2005 - October 2011, Costa Mesa
●Created a positive shopping experience for customers through proper marketing of merchandise and fulfilling customer needs.
●Responsible for training new employees on company’s policies and procedures.
●Handled opening and closing procedures including re-merchandising, cleaning and P.O.S. system requirements.
Leslie Caballero
HR Director
Spectrum Killian Dental Lab
2850 Redhill Avenue
Santa Ana, CA
Neil Breuklander
Operations Manager
Spectrum Killian Dental Lab
2850 Redhill Avenue
Santa Ana, CA
Lily Franco
Assistant Manager
Bank of America
13244 Jamboree Road
Irvine, CA 92602
Orange Coast College/Majoring in Sociology
August 2006 - May 2010, Costa Mesa
Majored in Sociology and a Minor in Psychology with the intention of graduating.
Edison / High School Diploma
September 2002 - June 2006, Huntington Beach
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