Colleen H. Higgs

ad4w0g@r.postjobfree.com (C) 904-***-****

CERTIFICATIONS CCA AHIMA - 244507

Am Society of Clin Path – Associate - 02255794

SBB(ASCP) - 002889

State of FL – BOR – Clinical Lab Supervisor –SU17222 EDUCATION Medical Coding and Billing

CareerStep On Line course

Certificate

University of Central Florida, Orlando, FL

MSHS, Health Sciences

University of North Florida, Jacksonville, FL

BS, Biology

EXPERIENCE

07/2021-07/2022 HGS Healthcare, On line, work from home position Customer Service Representative

Assisted customers who were members of Cigna Medicare with questions and problems associated with Cigna Medicare Advantage. 02/2020-06/2020 Maximus Federal, Jacksonville, FL

Customer Service Representative

Used various computer applications to assist citizens in filling out and filing their 2020 Census. Temporary position

04/2016-07/2019 Baptist Healthcare, Jacksonville, FL Transfusion Service Technologist

Performed intricate and detail-oriented laboratory testing to prepare blood for transfusion to patients. Key operator and validation of a new VisionMax automated blood bank instrument.

05/2014-07/2016 St. Vincent’s Medical Center, Jacksonville, FL Transfusion Service Technologist

Performed intricate and detail-oriented laboratory testing to prepare blood for transfusion to patients. Performed all QC and PM for the lab while working as the only technologist on the night shift 01/2006-11/2014 UF Healthcare – Jacksonville, FL

Transfusion Service Technologist

Performed intricate and detail-oriented laboratory testing to prepare blood for transfusion to patients. High stress, Level One Trauma. REFERENCES Available upon request