Eddie Devine 214-***-****

**** ******** **. ad4vzt@r.postjobfree.com

Mesuite, Tx. 75149

Summary:

I have over 30 years experience in customer facing service and retail/management operations. I have substantial experience working with management, sales, and with large and small teams. I have exceptional people skills. And I’m familiar with front office office operations. I’m energetic, enthusiastic, motivated, conscientious, and I enjoy working with the public Experience:

Retail Paint Associate March 2021 – August 2023

Home Depot - Rowlett, TX

Responsibilities included Greeting and assisting customers, answering customer questions about paint products, and painting equipment. Helping customers choose the right paint for their needs, and matching paints for their requirements, or mixing colors to match their existing colors. Down stocking and stocking paints and painting tools and equipment. Keeping the paint department and the paint mixers and shakers clean and ready for use. Performing other duties as assigned, and informing customers about available Home Depot products ans store services. Field Intelligence Technician March 2016 - March 2023 Crossmark Corporation - Plano, TX

• Collect data from various sources to compile a comprehensive understanding of the situation at hand with respect to the consumer, the store, regional or corporate manager, producers or manufacturers, and the distributors.

• Conducted field investigations to gather first-hand information and insights.

• Utilized technical equipment to enhance data collection and analysis processes.

• Analyzed reports to identify trends, patterns, and key insights for decision-making purposes.

• Built In Store Marketing, Displays, and performed stock resets.

• Assist store personnel by inspecting store equipment (i.e. carts, ladders, shelving, etc,,,) for damage or functional issues, and where necessary, take corrective action or tag the equipment out of service using approved store methods.

Retail Automotive Store Manager January 2019 - February 2021 Firestone Complete Auto Care - Dallas, TX

Responsible for building customer service and loyalty; driving store sales and promotions; managing payroll, budgets & store goals; understanding tire sourcing and the competitor landscape; record keeping and maintaining relevant financial information; managing scheduling & allocating staff based on skill level. Maintaining customer and vendor relations Automotive Service Manager March 2018 - May 2019

Oswalt's Car Repair - Mesquite, TX

• Greet and write up customer repair requests accurately.

• Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.

• Prepared accurate repair estimates based on detailed assessment of the vehicle and necessary materials. • Performed quality assurance checks of all repairs.

• Assure that the facilities were clean and secure and that all proprietary tools and equipment were secured.

Freight Team Associate January 2018 - January 2019 Sam's Club - Plano, TX

• Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.

• Operated forklift equipment to transport and stack materials efficiently and safely.

• Performed heavy lifting tasks to move products and materials throughout the warehouse. Telecommunications and IT Service Manager March 1992 - August 2017 U.S. Metroline Services - Richardson, TX

• Led project planning activities to ensure successful execution and delivery of key milestones.

• Managed relationships with vendors to ensure timely delivery of products and services.

• Implemented quality assurance measures to maintain high standards and meet client expectations.

• Managed the Telecommunication and IT operations of a Texas Telephone service provider.

• Designed the customer service and vendor service database software the company still uses.

• Lead operations on customer data provisioning, equipment and programming and installation.

• Personally supervised network design and build out from our company switch center to the customers locations.

• Managed Installation policy and practices, trained support personal, field techs, and scheduling with vendors and consumers. Managed Customer relations, performed service followup and customer retention personally. managed Help Desk as well as field service, maintenance, and technical support.

Overnight Freight Team Member March 2013 - May 2014 Home Depot - Richardson, TX

• Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.

• Operated forklift equipment to transport and stack materials efficiently and safely.

• Performed heavy lifting tasks to move products and materials throughout the warehouse. Owner/CEO September 1987 - March 1992

System & Support Technologies - Garland, TX

• Founded a profitable Contract based third party Computer Installation, maintenance and repair company, specializing in Mini Computer systems from IBM, Convergent Technologies, Burroughs, AT&T, Digital Equipment, and Okidata High Speed Printe Computer Services Manager October 1985 - March 1987 Mastercare Pharmacy Systems, Inc - Dallas, TX

• Managed Installation, maintenance and repairs services for computers and peripherals in support of proprietary retail pharmacy practice computer systems.

• Provided exceptional customer service to ensure client satisfaction and loyalty.

• Maintained precise inventory control to optimize supply levels and minimize waste.

• Managed budgets effectively to achieve financial goals and maximize resources.

• Led and motivated a team to collaborate and achieve departmental objectives. Computer Field Service Engineer August 1985 to September 1986 Comdisco Corporation – GP TX

• Repaired, refurbished, and maintained IBM, Burroughs, and Control Data Corporation main frame computers and peripherals for large National Banks, corporations and government agencies.

• Repaired computer systems by diagnosing issues and implementing effective solutions.

• Installed software updates to ensure optimal performance and security of IT systems.

• Provided customer training on new software programs and technology tools. Computer Service Engineer May 1984 - July 1985

Comdisco Corporation - Rosemont, IL

• In house depot technician repairing and refurbishing leased main frame computers and peripherals.

• Provided exceptional customer service by addressing inquiries and resolving issues in a professional and timely manner.

• Delivered comprehensive technical training sessions to equip team members with the necessary skills and knowledge.

• Managed inventory levels effectively to ensure seamless operations and prevent out of stock.

• Applied advanced repair techniques to troubleshoot and fix various mechanical and technical issues, and to perform factory authorized upgrades to circuit boards and power supplies.

• Managed logistics, packaging, shipping and receiving to assure that finished products arrived safely to client locations, ready for installation. Automotive Service Manager March 1981 - April 1984 Countryside Nissan - Mercedes Benz - Peru, IL

• Managed the Service and Parts Department for a Nissan-Mercedes Benz Dealership. Responsibilities included customer service and sales, service scheduling, quality control, staff management, inventory control and parts logistics, warranty Claims analysis and submission. Automotive Service Manager January 1980 - February 1981 Elmhurst Chrysler/Plymouth Dodge - Elmhurst, Il

• Managed the Service and Parts Department for a Chrysler, Plymouth, Dodge, AMC, Jeep Dealership. Responsibilities included customer service and sales, service scheduling, quality control, staff management, inventory control and parts logistics, warranty Claims analysis and submission.

Automotive Service Director December 1976 – December 1979 Jim Kelly Ford, East Dundee, IL

Director of automotive service, parts, and body shop operations for a profitable Ford Dealership. Responsibilities included customer service and sales, service scheduling, quality control, staff management, inventory control and parts logistics, warranty Claims analysis and submission. Automotive Service Manager October 1975 – November 1976 Fireside Chrysler Plymouth, Mazda & Fiat, Schaumburg, IL Manager of a profitable Chrysler, Plymouth, Mazda, Fiat Dealership. Responsibilities included customer service and sales, service scheduling, quality control, staff management, inventory control and parts logistics, warranty Claims analysis and submission. Service Advisor September 1973 – October 1975

Kazmier Lincoln Mercury DeThomaso, Lombard, IL

Service Advisor, Responsibilities included customer service and sales, repair scheduling, warranty claims analysis and submission. I helped implement Ford's Dealer On-line Entry System (DOES) at this dealership. Responsibilities included customer service and sales, service scheduling, quality control, staff management, inventory control and parts logistics, warranty Claims analysis and submission.

Service Advisor August 1972 – September 1973

Jack Loftus Ford, Hinsdale, IL

Responsibilities included customer service and sales, service scheduling, quality control, staff management, inventory control and parts logistics, warranty Claims analysis and submission. Education:

Lockport West High School September 1968 – May 1972 Lockport Il.

High School Diploma

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