Michael Hale

Centennial, CO ***** 720-***-**** ad4vzq@r.postjobfree.com linkedin.com/in/michael-r-hale-pmp

SENIOR PROGRAM/PROJECT MANAGER

Management Professional with significant project management and team management experience with a solid track record of driving development, compliance, training, and employee relations initiatives to maximize performance goals. Proactive and focused, with the ability to lead product and process improvement strategies that allow for increased cohesion between business units and improve the delivery of service impact. Eager to integrate strong leadership style and an exceptional understanding of critical business functions into a Program Management position with a progressive organization that values tenacity and measurable results.

AREAS OF EXPERTISE

Problem Solving Communication Program Management Infrastructure Support Software Project Management Client Relations Business Analysis Process Improvement Technology Implementation

PROFESSIONAL EXPERIENCE

Charles Schwab, Denver, CO June 2016 - January 2024

Program Manager, Technical

Program management for all infrastructure changes within Business Process Management Technology, managing hardware upgrades, conducting disaster recovery exercises, overseeing vendor relationships, and ensuring compliance with audit requirements. As well as coordination of software releases for web and mobile applications within Digital Trade Experience.

·Designed and implemented scalable infrastructure enhancements across 8 customer support experience teams, encompassing database upgrades and migrations, IaaS migration, and platform upgrades, while optimizing resources through right-sizing measures

·Developed and defined methodologies and procedures to monitor requests and streamline workflow for the production support team. Collaborated with 4 cross-functional teams, managing a budget of $500K to effectively deliver a new platform

·Led the scoping and execution of a substantial multi-quarter project, overseeing the onboarding of 5 priority vendors and 47 vendor feeds. Collaborated with 6 internal platforms teams to ensure a seamless implementation of a Virtual Desktop Infrastructure (VDI) solution

Nordstrom, Denver, CO June 2012 - March 2016

Program Manager

Program manager for multiple infrastructure projects, software and hardware upgrades, and day-to-day project tasks.

·Established and maintained timely, complete, and cost-effective delivery of Credit Technology production support, maintenance, and enhancement projects

·Built out a CAB (Change Advisory Board) process from scratch to establish a more secure method of code deployment and tracking of changes to the production environment

VMware, Denver, CO July 2011 - June 2012

Technical Support Manager

Technical support manager who developed and led a team of engineers providing support and expertise to meet the networking and storage needs of our customer base.

·Created and implemented a new incident management process that mitigated customer impact, and provided regular communication within the organization, as well as established root cause analysis and gave corrective actions

Michael Hale ad4vzq@r.postjobfree.com Page Two

ADDITIONAL RELEVANT EXPERIENCE

Avaya Inc, Denver, CO September 2004 - June 2011

Technical Support Manager

Technical support manager who developed and maintained a team of technical professionals, providing support and expertise to meet the needs of our small and medium business customer base.

·Led an automation project to implement a workforce manage tool, creating annual savings of $320K

·Obtained Six Sigma certification, implemented operations process improvement with an annual capacity creation equal to $480K

·Certified internal auditor for ISO (International Standard) 9004 compliance

·Realized a $278K annual costs savings gained from identifying and collecting data related to exits due to unsatisfactory employee attendance

EDUCATION

Bachelor of Science, BS in Sociology

Oregon State University

CERTIFICATIONS

Project Management Professional, PMP

PMI Agile Certified Practitioner, PMI-ACP

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