ALDRICH D. CHERRY

Greenville, NC *****

704-***-**** ad4vxv@r.postjobfree.com

SYSTEM INTEGRATION PROJECT DEVELOPMENT LIFE CYCLE NETWORK DESIGN

Computer Systems Hardware/Network Engineer Professional and Military Veteran with an active Secret Security Clearance leveraging 15+ years of experience in data storage, software applications, and networking to reduce vulnerability and cyber threats. Accomplished measurable results managing up to 25 Tier I/Tier II desktop support personnel in dynamic fast-paced environments. Possess extensive knowledge in Risk Management, Root Cause Analysis, Network Security, and Information Security. Strong background in Hard Drive Imaging with Installation of Bit Locker Encryption Programs, Print Servers, Simultaneous Multi-Slicing Imaging Systems and HAIPE Encryption Devices. Career support by certifications in CompTIA A+ and CompTIA Security + and a B.S. in Business Management / Computer Science.

●Risk Management

●Software Application

●Equipment Product Management

● Procurement

●Change Management

●Hardware Desktop Support End User Training

● Database Management Life Cycle

●IT Standards

Systems Implementation Installations

TECHNICAL SKILLS

Operating Systems: MS Server 2008/2012; MS Active Directory; WINOS and MAC system; Linux; Citrix

Software Applications: REMEDY; LanDesk; Service Now Ticketing; MS Office Suite; MS Exchange; Adobe Creative Cloud

Network: LAN; WAN; Wireless; Application Delivery; DHCP; DNS; Ethernet; Hub; Cisco Router; VoIP; VPN; SMTP;

Cisco Switches (2900, 3500, 3800, 4500 and 6500 series); TCP/IP, Wi-Fi

Other: Python; ITIL; Cloud Computing; SaaS; VMWare; Virtualization; Microsoft Project; SharePoint

Enterprise Applications: CRM; ERP; SAP

Databases: Access; Crystal Reports; MySQL

Cloud Technology: Thinapp; App-V; Citrix XenApp

Storage: NAS, SAN; NFS; iSCSI

PROFESSIONAL EXPERIENCE

PWS International - Charlotte 01/2021-Present

System Analyst

Managed IT services, supporting software applications from Citrix, VMware, Microsoft, provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance, also providing compliance guidelines for government contractors (Neoystem) integrating their existing system and infrastructure with new technology.

NC Army National Guard - Raleigh, NC

IT Specialist 08/2017 – 12/2019

Provided global network operations and computer network defense that facilitated seamless information exchange. Assessed infrastructure to ensure it continues to meet necessary demands.

●Installed new hardware and software and provided training to employees on its use

●Protected customer data from outside infiltration using encryption and secure data storage

TIAA Cref (ManPower) - Charlotte, NC 09/2017– 08/2019

Tier 3 Technical Support Citrix Consultant (Contract)

Senior Team lead for desktop and remote end-user support. Provided local VM engineering and administration, system installation and system administration to internal customers. Configured, administered and provided engineering support for all PC assets (Desktops, laptops and Tablets). Provided technical support of desktop and peripheral hardware that include troubleshooting, repair, replacement, and upgrade of hardware components both remote and desk side (Macintosh, MacOS)

●Prepared specifications for PC images, including OS, enterprise-wide apps, InfoSec apps, business apps, performance tuning and optimization of the Image. Managed design and improvement projects for existing applications and products

●Produced basic project plans, root cause analysis documentation and progress reports to Senior management

●Diagnosed and escalated Tier 3 Level Window desktop issues and performed root cause analysis

●Translated business requirements into desktop hardware/software solutions using an eye to deliver optimal user experience

●Performed process optimization at engineering work intake-execution-delivery phases

●Performed system installation and testing

ALDRICH D. CHERRY

Piedmont Natural Gas - Charlotte, NC 05/2016 – 09/2017

Desktop Support Engineer (Contract)

Senior Team lead for desktop and remote end-user support, hardware infrastructure, connectivity and service delivery. Provided hardware and software installation and on-site or virtual technical support on proprietary applications. SCCM desktop management deploying application.

●Configured and supported VPN connectivity

●Installed Windows based operating systems to include deploying laptop, desktop, printer and wireless devices

●Interacted with end users, service desk and others providing excellent customer service

●Created and updated system and procedural documentation (MacOS) iPad & iPhone

Worldwide Technologies - National Travel/Remote 08/2016 – 09/2016

Windows Engineer (Contract)

Traveled to various Military Health Facilities performing window systems upgrades, maintenance, systems integration and migrations while providing hardware and software installation for their proprietary application.

●Ensured CPMigrator was customizable to meet enterprise customer requirements; used various scripts, templates and payloads

●Validated CPMigrator possessed a Certificate of Networthiness (CON) from the Department of Defense (DoD)

●Constructed a zero-touch migration path to Windows 10, transferring all user profiles and data

●Used CPMigrator Enterprise Plus to customize to user environment

●Deployed & amp; migration end-to end migration service

●Applied BIOS/Disk edits without data impact

●Provided the ability to revert to previous OS option

United States Air Force Air National Guard - Charlotte, NC 05/2005 – 05/2020

Client Support Administrator (CSA)

Served as the first line of help to resolve customer’s administrative and technical issues for over 200+ end users. Managed 80+ computers supporting ArcSight Enterprise for Security Management.

●Managed an active directory by assigning, modifying and deleting user privileges and passwords

●Monitored network performance ensure scalability, security and 100% data integrity

●Installed, configured, operated, and maintained wide variety of environments that included network, hardware, software, operating systems, various servers, application packages, websites, telecom systems, and peripheral devices

●Reported security breaches, and distributed security information and training

●Minimized potential application problems through root cause analysis

●Monitored, designed, developed, tested, debugged, and implemented 300+ enhancements resulting in 100% computer and network security in accordance with Air Force INFOSEC standards

EDUCATION

CompTIA A+ Certification

CompTIA Security + Certification

B.S. in Business Management / Computer Science Livingstone College

A.A.S. in Information Technology Systems Community College of the Air Force

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