Kansas City, KS ***** 913-***-**** ad4vxo@r.postjobfree.com

MICHELLE NASGOWITZ

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. PROFESSIONAL

SUMMARY

SKILLS ● Analytical Thinking

Client Relationship

Building

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● Records Management

Performance

Improvement

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● Data entry proficiency

● Customer Support

HUMAN RESOURCE SUPPORT CENTER REPRESENTATIVE 08/2021 to Current United Postal Service, UPS, Overland Park

CUSTOMER SERVICE REPRESENTATIVE 01/2011 to 08/2021 UPS Ocean Freight, UPS, Overland Park

WORK HISTORY

Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

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● Paid attention to detail while completing assignments.

● Self-motivated, with a strong sense of personal responsibility.

● Proved successful working within tight deadlines and a fast-paced environment.

● Developed and maintained courteous and effective working relationships.

● Used critical thinking to break down problems, evaluate solutions and make decisions.

● Proven ability to learn quickly and adapt to new situations.

● Applied effective time management techniques to meet tight deadlines.

● Demonstrated a high level of initiative and creativity while tackling difficult tasks.

● Worked effectively in fast-paced environments.

● Excellent communication skills, both verbal and written.

● Applied effective time management techniques to meet tight deadlines. Developed strong communication and organizational skills through working on group projects.

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● Used critical thinking to break down problems, evaluate solutions and make decisions.

● Organized and detail-oriented with a strong work ethic. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Handled customer inquiries and suggestions courteously and professionally.

● Daily tracking report for VERIZON

COLLECTOR AGENT 01/2009 to 09/2011

AMG Services, Overland Park, KS

COLLECTOR AGENT 10/2008 to 01/2009

ADCORE TEMP. SERVICE, Olathe, KS

STORE MANAGER 10/2007 to 08/2008

Check N Go, Kansas City, KS

All rates were logged in our daily ocean log, and updated as needed when the customer would want to book their shipments, which also included emailing overseas offices for charges for their quotes as well as having them contact the shipper to schedule the pickup and to provide me the information to passed to the consignee

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● USING E2K, CEC, OUTLOOK, EXCEL, Some Cloud, and QUOTE ASSIST.

● Collected on delinquent accounts to reduce overdue balances.

● Reduced delinquency rates through proactive communication and follow-up with debtors. Developed rapport with clients to obtain crucial information about their financial circumstances and devise appropriate solutions for debt resolution.

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Promoted company reputation by maintaining professionalism in all interactions with customers, even during difficult conversations.

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Demonstrated empathy towards customers while remaining assertive in pursuing outstanding balances owed to the company.

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● Collected on delinquent accounts to reduce overdue balances. Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

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● Reduced operational risks while organizing data to forecast performance trends.

● Interacted well with customers to build connections and nurture relationships. Buffalo State University, Buffalo, NY

No Degree, Business Management, 01/1985

Working towards a degree in Liberal Arts and Business Management. EDUCATION

REFERENCES Available upon request

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