Tammy Deal

**** ********* ***. *******, ********* 38118

Cell: 901-***-**** Email: ad4vuo@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Customer Service Professional with extraordinary leadership skills with a proven ability to achieve and exceed operational goals. Experienced in a safe and efficient environment through enthusiastic and dedicated professionalism in all areas of the operation.

HIGHLIGHTS OF QUALIFICATIONS

Offering strengths in areas of:

●Excellent communication skills with well-developed presentation and negotiation skills.

●Detail oriented with exceptional organization skills coupled with strong problem solving ability.

●Highly motivated with strong energy and desire to thrive in a fast paced organization.

●Skilled with computer systems and software

●Medical Terminology

●ICD9 and CPT Coding

●Professional Demeanor

●CPR Certified

●Enjoy working with people

●Pulling and Filing Charts

●Scheduling Appointments

●Organized and Efficient

●Microsoft Office

●Answering Multiple Phone Lines

●Faxing Paper

●Sending Mail

EXPERIENCE

Jani-King

Office Manager

2017-Present

●I am responsible for handling our customers accounts.

●Drafting reports

●Accounts Receivable

●HR

●Employees payroll.

●Accounts Payable

●Collection

●Scheduling

●Knowledgeable of QuickBooks.

●Answering multiple phone lines.

Connexion Point

Benefits Advisor 2013-2017

●Informing potential insured of policies that will fit there every day needs and enrolling them in the Medicare Plan that best fits their needs.

●Assisting in Pharmacy needs

●Scheduling Meetings

2010-2013

A-1 Diabetes and Medical

● Responsible for getting valid order’s back for patients products for their medical equipment.

● Responsible for assisting in patient accounts for our Pharmacy Department.

GIRS/Reimbursement Consultant

Internship 2015-2015

●Verification of Policy Coverage

●Calling Providers to verify product acceptance

●Sending Providers Payer Packages on specific product information

●Answering multiple phone lines

●Replying to clients through emails

Work Experience

Burger King, Memphis, Tennessee 2007-2010

General Manager

●Responsible for crew scheduling to ensure full coverage of operation from opening to close.

●Overseeing numerous employees as well as managers to ensure timely SOS (speed of service).

●Acted as a liaison for divisional managers and customers to accurately forecast and report financial status.

Big Lots, Memphis, Tennessee 2005-2007

Customer Service Rep.

●Strong communication skills between management and customers for accurate service.

●Help load and unload trucks, restock, and assisted with all customers’ needs as well as concerns.

Arby’s, Memphis, Tennessee 2000-2007

Shift Leader

●Responsible for providing efficient SOS (speed of service).

●Provide a high level of support to the Management Team of the day-to-day operations.

●Certified in the areas of FOOD HANDLING, FOOD SAFETY, and QUALITY CONTROL.

EDUCATION

Concorde Career College Medical Office Professional 2015-2015

Lamplighter, Perfect Attendance, Student Helping Student, Directors Club, Hardest Worker

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