Cheryl Fell

**** ***** ****, ********** ***** Ca. 92647 714-***-**** ad4vu9@r.postjobfree.com

Objective

Experienced individual with 10+ years in customer service seeking a position where I can utilize my management, communication and organizational skills.

Skills & Abilities

● Proficient in MS Office & Google

● Outstanding attention to detail

● Organized & multi-tasked oriented

● Friendly & professional attitude

● Excellent communication skills

● Efficient in Debt Pay Pro & Similar CRMs

Professional Experience

NEGOTIATOR ALLEVIATE FINANCIAL MARCH 2017-DECEMBER 2023

● Managed 500 Client Account

● Overlooked various office functions, updated, processed and adjusted new client files

● Trained and supervised customer service representatives and conducted performance evaluations

● Assisted in negotiations and prepared documents such as financial capacity assessments and hardship letters

● Set up payments per our client and lawyers’ request

● Managed irate clients and their inquiries to resolve issues PROCESSING SUPERVISOR 1FILE.ORG AUGUST 2012- March 2017

● Supervised customer service representatives

● Overlooking daily task and calls

● Reviewed all incoming contracts from Sales for approval

● Reviewed and handled all customer complaints

● Handled client payments

● Overlooked various office functions, updated, processed and adjusted new client files for settlement & student loan forgiveness

●Trained and supervised processing department representatives and conducted performance evaluation PREVIOUS EMPLOYMENT

Sunnycrest Senior Living 2010

Fairhaven Law Group 04 to 09

O.C.A.C.C. 1999-03