Jean Triplett

Killeen, TX *****

ad4vtt@r.postjobfree.com+1 254 892 9905

Work Experience

Product Aftersales Level 2 Resolution Specialist

IKEA Home Furnishings - Killeen, TX

April 2021 to October 2023

• During this role,my responsibility involves in-bound phone and outbound calls, tracking and troubleshooting all pre orders and after sales orders made by Ikea customers across the country.

• Building trust by ensuring a positive customer journey during the IKEA shopping experience across the country.

• Developing rapport and emotional connections through meaningful and empathetic interactions with customers during the preorder or aftersale process.

• Able to provide strong critical thinking and logisticals skills towards customers issues such as lost,stolen or missing orders, Damaged product replacement or returns,ensuring refund integrity for both customer and organization is met.

• Creating and developing loss-prevention and financial solutions for the IKEAb rand in deciding to refund customer or not, delivering product replacements and scheduling recovery services across the country.

• Securing credible relations with transport carriers such as North American Logistics, XPO, Select Express, GoBOLT,TForce and others to ensure customer orders are delivered with promptness and integrity,

Individual and Medicare Customer Service Agent

BlueCross & BlueShield Health CSD - Killeen, TX

September 2018 to April 2021

• Able to compose and actively engage in visual presentations for BCBS Individual health U65 products and Medicare O65 products.

• Prepare, process and maintain new member or group enrollments.

• Reconcile eligibility discrepancies, analyze transactional data and submit retroactive eligibility changes.

• Research errors by comparing enrollment error reports against system information along with records from the Center for Medicare and Medicaid Services.

• Abide by the Centers for Medicare and Medicaid Services (CMS) Financial Aid Customer Service Specialist

Black Board Education - Killeen, TX

July 2016 to September 2018

· Handled inbound calls for multiple college institutions for admissions, financial aid, student records, and registrations.

· Monitors student’s progress in terms of submitting required financial documents, other state and federal forms, and follows up as necessary.

· Adheres to all Federal and State Financial Aid Guidelines.

· Maintains confidential information per FERPA Regulation. Envoronmental Services Supervisor

United States Army Engineering Corps - Houston, TX August 2014 to July 2016

· Supervised high levels of customer service. Scheduled appointments, group schedules and managed contracts . Monitored documents for safety concerns.

· Liaison between the United States Army Corps of Engineers and local agencies.

· Identified staff development and training needs.

· Prepared weekly and monthly facility reports for the USACE. Established team concepts, standards and goals, to achieve high levels of both group and. individual productivity. Primary coordinator for United States government seminars.

Environmental Services Crew Lead

Janitorial Service and Supplies LLC - Memphis, TN

October 2012 to August 2014

· Managed cleaning and maintenance operations for 3 FedEx warehouse locations. In charge of scheduling work assignments.

· Evaluated employee performances. Responsible for crew coverage of designated work areas.

· Trained employees in proper cleaning methods, use of equipment, safety practices/ fires. Education

Associate's degree in Logistics

Houston Community College - Houston, TX

August 2014 to June 2016

A.A degree in Computer Networking

Vatterott Technical College

2014

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