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Customer Service Administrative Coordinator

Location:
Smithtown, NY
Posted:
April 09, 2024

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Resume:

917-***-****

ad4vsw@r.postjobfree.com

** ********* ******, **. *****, NY 11780

ELSA JOY

PROFILE

Passionate Operations and People Management Professional, skilled at developing processes that meet and exceed business. Accomplished Bilingual in English and Spanish bringing over 30 years background in several aspects in the corporate world. Some but not all consist of Management, Payroll, procurement, office liaisons and Customer Service. Skilled negotiator with high-level business acumen and comprehensive experience in program management. Successful team leader, innovative problem solver, positive influencer and morale builder focused on communication, collaboration and wellness. Expert-level in many different software which promotes growth - minded approach to business challenges. I am a quick learner and acclimate to change quickly. Highly efficient at a senior level; well established in fast-paced and challenging environments. Always eager to learn new things with aptitude for applying new knowledge with skill and efficiency. Experience

Procurement Manager, Digital Optometrist-New Hyde Park-April-2023-present:

• Purchase all supplies and equipment as needed for installations scheduled in advance.

• Meet with current vendors and cavass for potential future vendors.

• Create purchase orders and Requisitions for new orders.

• Research new suppliers and compare prices.

• Negotiate prices.

• File and prepare purchase agreements. Review and create quotes for Vendors and Suppliers.

• Negotiate the new and established contracts.

• Submit tax exemption to new vendors or suppliers.

• Liaison between management and suppliers.

• Inventory accuracy reconciliation management.

• Coordinate all warehouse functions.

• Track and ensure all equipment ordered arrive to facility prior to our installation team arrival.

• Help with overseas shipments and assure they get cleared with customs.

• Time keeping/management payroll for employees.

• Support business development for upper management projects from start to finish.

• Ability to work in a fast passed work environment.

• Provide tech support for clients and vendors.

• Procure all material and supplies for all upcoming trade show implementation (travel arrangements, booth setup and shipping).

Senior Administrator, Sumisho Global Logistics (USA) Corp., New Hyde Park, NY May 2006 – February 2023 (Division of Sumitomo Corporation of America):

• Worked with a lot of different programs in the seventeen years I worked here.

• some of the programs were, LIVE LINK, ADP, SAP, PEGA, BSS, AMS and Quest-a Web.

• use ADP to check on attendance and days off.

• Prepare the documents for the Auditors and retrieve whatever documents they requested when we get audit or asked for during the year.

• Responsible for accounts payables and receivable

• Transfer material from warehouse to warehouse between states or countries vertically in the system.

• The gate keeper of the inventory adjustments, good receipt and good issue while working with sales from different states and countries.

• Entered and maintained departmental records in company database.

• Responded to, researched and resolved issues from internal staff, external departments and customers.

• Computerized office activities, maintained customer communications, and tracked records through delivery.

• Generated reports to suggest corrective actions and process improvements. Kept office operations running smoothly by providing effective leadership and administrative skills.

• Troubleshot employee concerns and recommended corrective actions to resolve issues.

• Managed quality and accuracy of documents and coordinated movements between different personnel and departments.

• Collected, validated, and distributed information to employees. HR Assistance Manager: (Human Resources, Office Services & Payroll).

HR Assistant Manager, NY PAVING; GREENPOINT, NY-APRIL 2000- MAY 2006:

• Partnered with Senior Management in the development and execution of multi-tiered compensation.

• Maintained employee privacy and protected payroll operations by keeping all information confidential by calculating, collecting, and entering responded to employee questions and requests for information in timely and knowledgeable fashion as well as clarify payroll issues regarding wages, deductions and taxes.

• Audited timesheets and payroll records for accuracy, Coordinated resolution of payroll discrepancies.

• Managed a staff consisting of a Sr. Administrative Coordinator and entry level employees, requirements of deducting money from employees' paychecks to pay off debts. Calculated wages, deductions and bonuses in accordance with company policies.

• Spearheaded ongoing training and development function for employees, working with programs such as Education and Skillsoft.

• schedule exams, and yearly flu shots.

• Administered benefit programs including group insurance, 401(k), COBRA, annual employee medical.

• Championed and implemented the development of personnel policy and procedure manuals for all employees, interpreting policies for management and supervisors. Recommend changes to existing policies as appropriate.

• Designed and instituted a New Hire Employee Orientation Program which was adopted organization-wide which created a more seamless and expeditious on-boarding process.

• Processed special payments such as bonus checks and sales commissions.

• • Conceptualized, implemented, and trained Management on an improved performance/salary appraisal system on a yearly basis. This included the overview and deliverance of corrective actions when necessary.

• Worked with management on Strategic planning regarding issues dealing with employees and organization

(compensation, office closings, etc.).

Cultivated relationships with Commercial Realtors achieving great cost savings on office relocations and lease renewals. Managed office relocations from beginning to end (space, construction, furniture, etc.).

• Negotiated low and reasonable rates with supply vendors, office equipment, car services, hotels, recruiting agencies, and cleaning services.

• Coordinated employee anniversary program and birthday breakfast on a monthly basis. Organized company parties, events and fundraisers elevating organizational morale.,.

• Reviewed personal records to determine names, rates of pay, occupations of new hires and change of wages for current employees yearly raise.

• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

A little insider: I have always loved Photography and It has always been my passion. Unfortunately, I had to change careers when I got married and had my kids small but once were grown, I got right back into it again.

EDUCATION

Kingsborough Community College, Associates, Early Childhood Education, 2002 SKILLS

Management, Procedure, Outlook Microsoft, Data entry, New Hire Training, Apple Computers, Accounts Payables / Accounts Receivables, ADP, Excel, Windows Customer Relationship, Customer Service Orientation, MS Office, Pivot Tables, Adobe Photoshop. AWARDS

Fraud waste and Abuse, Real Estate License



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