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Customer Service Assistant Manager

Location:
St. Louis, MO
Salary:
58,000
Posted:
April 09, 2024

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Resume:

Traugott "Tee" Humphreys

Management

St.Louis,MO 63108

ad4vs0@r.postjobfree.com 260-***-****

I am seeking an opportunity in Management field to not only use my experience, but to continue to gain new knowledge. I am one who never meets a stranger and known to always bring about a smile. I enjoy a challenge daily and I am well known for my customer service skills. Looking to Relocate to Tennessee Area.

Assistant Manager Rooms Division

Marriott St. Louis Grand

900 Room hotel in St.Louis

May 2023-Present

Assistant Manager Guest Services

Wilderness Club –Big Cedar

October2022-December 2022

Assistant Executive Housekeeper

Master Corp

October 2021- June 2022

Resort housekeeping

Caretaker

Elderly Uncle - Marvell, AR

September 2018 to September 2021

To care for my Elderly Uncle. I cooked, drove him everywhere as needed. I lived with him fulltime and assisted him with his daily care needs. This was a great honor to care for such a sweet retired farmer.

Operations Manager

Marriott Townplace Suites - Fort Wayne, IN November 2017 to August 2018

Oversee the day to day operations of 89 room hotel. Work with the Executive Housekeeper and Maintenance Director to not only keep hotel in day to day operations but also overseen an remodel of this hotel which was only 8 years old. Also work with Front Desk to handle complaints and concerns along with regular duties of the desk area.

Manager EVS

Twin City Healthcare - Gas City, IN January 2017 to October 2017

Twin City Healthcare

Oversee staff of 6 to clean and maintain floors thru out the 75 bed long term care facility. Also over see the Laundry Department both on a day to day basis. Scheduling, Ordering Supplies, etc.

Consultant

Spencer Apartments

June 2016 to December 2016

Responsible for helping new tenants as well as moving out old ones. Work with staff doing light maintenance and repairs. Do cleaning of apartments when tenant moves out. Various other duties that owner assigns.

General Manager - Hotel

Holiday Inn Express & Suites Hotel

September 2015 to January 2016

Responsible for day to day operation of a 73 hotel, Sales, Marketing. Had a staff of 16 working under me. Worked with staffing and reorganize many areas. Worked with local community on business plan for future. Did yearly budgeting and marketing plan.

Manager - Environmental Services

Vanderbilt University Medical Center

April 2015 to August 2015

Was responsible for staff of forty five on Second Shift. I worked with two other managers on this shift. We work with a shortage of thirty people on our shift, but thru team effort we continued -to improve the overall cleanness of the hospital. We not only cleaned rooms, but had a team of twelve floor techs who scrubbed and waxed.

Recruiter

SMX Staffing

October 2014 to February 2015

Was responsible for the recruiting- testing- interviewing -orientation and placement of new employees: for - the Amazon Distribution Company at the Murfreesboro and Lebanon, Tennessee Locations. Also, went out and meet with local business and colleges to place advertising materials to bring clients in.

Seasonal Job

Manager - Environmental Services

Healthcare Services Group Inc - Nashville, TN November 2012 to September 2014 area

Overseen a Staff of fifteen to maintain the daily cleanliness of facility. Including the Laundry division for a: 118 bed long term care facility. Responsible for payroll, daily expenses -and working daily with Administration Team on projects .Worked various hours to complete special projects as needed.

Manager - Sales

Best Way Rent to Own - Tupelo, MS

March 2012 to September 2012

Overseen the day to day sales and service of the store. Handled all incoming customers and to telemarket heavily for new and existing customers. To assist in delivery and setup of new customers in their home. Responsible for the lay out of the store to increase sales. This was a temporary position - the gentleman was out on leave.

Department Manager

Lowe's Home Centers, Inc - Tupelo, MS

April 2005 to February 2012

Customer service, overseeing the sales, ordering, for the dept. had four employees under me. We were recognized for outstanding customer service on several occasion and exceeding sales in the department.

Manager - Operations

Luck Changes Inc - Birmingham, AL

May 1999 to March 2005

Entertainment Venues

Opened up new locations and overseen the day to day operations.

Finding new Locations, Working with landlords, vendors, law enforcement, city and county boards Set up of new location and all marketing. Hiring of staff, payroll, p & l and other duties. All aspects of opening and operating locations overall had ten locations that we opened and set up.

General Manager

Hotel's - Georgia/ /Tennessee/Kentucky/Mississippi/Louisiana

March 1987 to April 1999

Started with Red Roof Inns and then Comfort Inn, Wilson Inns, Holiday Inn Express & Suites / Hampton Inn Overseen: day to day operations of property with up to 130 rooms. Also help open a new Hampton Inn from Ground Up while I managed my property. Also, went thru major renovation of a 110 room hotel while overseeing a second location for three months in another state at same time.

Education

Incomplete in Funeral Services

East Mississippi Community College - Scooba, MS

January 2004 to May 2005

Associates Degree in Hotel Management

Northeast Mississippi Community College - Booneville, MS

August 1986 to May 1989

Skills

•Customer Relationship Management (10+ years)

•Fast Learner (10+ years)

•Microsoft Excel (Less than 1 year)

Multi- Phoneline (10+ years)



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