RESUME

PERSONAL INFORMATION

Phone: +82-10-478*-****

Email: ad4vkn@r.postjobfree.com

Location: Korea

Linkedin: https://www.linkedin.com/in/erica-kim-4311a97/

EDUCATION

Sungkyunkwan University

MBA August 2013

Work Experience

CEO SUITE Feb. 2019 ~ Feb. 2024

General Manager (Country Head)

■Managed all matters related in the country

■Responsible for revenue and profit performance

■Managed to seek business growth opportunities

■Responsible for sales and marketing performance

■In charge of organization management

■Responsible for financial report to head office

■Yearly business planning and set business goals

■Responsible for preparation of the presentations for strategic business plans

■Build relationship with clients, potential clients, agents and partner companies

Johnson Controls / CBRE 11.2014 ~ 5. 2016

Business Development Manager

■Responsible for business development for global and local bidding

■Led in the development, implementation and review of quarterly & annual sales plan with focus on increasing sales performance, identification of new drivers for company growth & maintenance of existing guest clients to ensure that the company meets overall revenue objectives set forth by the company

■Propose, present and negotiate with partner companies and contract management

■Responsible for client relationship management and coordination with partner companies

■Project management for the clients

■Supported interview progress of the new employees

THE EXECUTIVE CENTRE 04.2005 ~ 05.2013

General Manager/ Head of Seoul 01.2010 ~ 05.2013

■Responsible to manage branches in Korea as Head of the Country

■Reviewed annual budget, monthly & annual P&L & IS reports

■Managed & analyzed financial reports

■Managed interviewing, hiring and HR management

■Led in the development, implementation and review of quarterly & annual sales plan with focus on increasing sales performance, identification of new drivers for company growth & maintenance of existing guest clients to ensure that the company meets overall revenue objectives set forth by HQ

■Reviewed weekly, quarterly and annual sales forecasts and reports. Implemented necessary workforce realignment, employee training and sales strategy modification when necessary

■Propose, present and negotiate with partner companies and contract management

■Responsible for client relationship management and coordination with partner companies

■Trained, motivated and directly managed team to achieve monthly & annual target

Business Development Manager 07.2009 ~ 12.2009

■Led in the overall management of internal and external sales activities

■Developed and implemented client pipeline management, DM marketing, website & social marketing and powerpoint presentations to potential clients

■Responsible for external marketing & sales activities such as conventions, seminars, networking functions with focus on developing market leads and network with key decision makers

■Developed & implemented sales strategies and led in the identification & management of new sales pipeline

■Negotiation and communication with multinational enterprises

■Managed expansions, renewals and downsizing of contracts

Operations Manager 07.2008 ~ 06.2009

■Interfaced with clients for contract management and issue escalation

■Supported communications and reporting with HQ and other regional offices including but not limited to service revenue forecasts and updates, operation cost & expenses, and others

■Responsible for management of daily operations including but not limited to the daily work flow of functional staff, client support services, vendor management and others

■In-charge of interfacing with construction vendors for center for design, construction, renovation, maintenance and repairs

■Led in CISCO systems implementation and supported ERP system implementation

Client Service Leader 07.2006 ~ 06.2008

Client Service Associate 12.2005 ~ 06.2006

Client Service Assistant 04.2005 ~ 11.2005

■Provided dedicated assistance services to multinational corporate executives and handled client support services ensuring high level quality service at all times

■Supported daily operations for centers and responsible for managing daily work flow

■Supported center renovation, inventory control and vendor management

■In-charge of monthly closing reports, issue tax receipts, issue invoices and payment requests

■Review of monthly team target to set team target for next month

LICENSES & CERTIFICATIONS

■Certified with Information Processing Engineer in 2002

■Certified with Hospital Administration and Social Insurance Administration in 2004

■Outstanding scholastic record and awarded academic scholarship in 2001, 2002 and 2005

■Completed “Leadership Communications”, “Learning to Listen” and “Service Quality” program

OVERSEAS EXPERIENCE

• English Language Program - Baptist College California, 1994

• Artesia High School 1994 ~ 1998

COMPUTER SKILLS

• Proficient in MS Office Suites (Excel, Word, PowerPoint, Outlook)

• Proficient in MS Navision ERP & Salesforce.com

• Proficient in CISCO call manager program and system

LANGUAGE SKILL

• English : Fluent in written & speaking

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