Roxane B. Tholen

**** * **** *** ** #** Arlington, TX 76010

817-***-****

ad4vkb@r.postjobfree.com

Work Experience:

Helping Open People’s Eyes, Inc. (HOPE), Arlington, TX

Administrative Assistant/ Front Desk, 8/2013-2/2014

• Greeted and checked clients in for their individual counseling sessions

• Maintained, took and kept record of client’s monthly co-pay balance and created payment reports for

institutions

• Scheduled counseling appointments for clients and other institutions needing services

• Ensured client records were maintained correctly as well as front office and client needs

Cross Timbers Surgery Center d/b/a North Texas GI Center, Arlington, TX

Administrative Pre-Assessment/ Front Desk, 4/2012-5/2013

• Greeted patients and collected their medical history forms for pre-assessment before a procedure

• Discussed and presented insurance benefits to patients and collected payments for their procedure

• Assisted with scheduling pre-assessment visits while ensuring medical records are complete and

accurate

JP Morgan Chase Bank, Arlington, TX

Telephone Banker, 10/2010-02/2012

• Provided friendly customer service over the phone to customers of Chase regarding their financial

banking needs

with respect to personal checking & savings accounts, credit cards, and questions and concerns

• Utilized multiple software programs quickly while adhering to call center guidelines for call control

and in short time

Maximus Call Center, Athens, TX

Customer Service Representative, 10/2009-6/2010

• Provided customer service over the phone to clients of the Health & Human Services Commission who

need

to apply for or already receive state benefits such as Medicaid, food stamps, and other social services

• Referred callers to their local area agencies and resources in all regions of Texas in reference to 2-1-1

Texas Department of Family & Protective Services: Child Protective Services, Greenville,

TX

Conservatorship Specialist II, 2/2008-8/2009

• Testified at court hearings on behalf of each child in regards to their living situation, caregivers, and

goals

• Specific area of caseload handled locating and securing foster children with a permanent adoptive

home

• Managed the licensing of foster parents and their homes through outside child placing agencies to

ensure

safety and wellbeing of children while in care

Education:

Bachelor of Science in Business Administration, with a minor in Counseling, graduated

December 2007

Texas A&M University- Commerce, Commerce, TX

• Organizations: Alpha Phi Sorority, Delta Beta Chapter

• Texas A&M University-Commerce Work Study Program:

o Children’s Learning Center, Toddler Dept., 2007

o James G. Gee Library, Director’s Office, 2005-2006

o Residence Life, Resident Assistant at Berry Hall, 2003-2005

Contact this candidate