Customer Service Experience
Resume:
Curriculum vitae
PERSONAL INFORMATION Mumba Chibale
ad4vhe@r.postjobfree.com
PERSONAL SUMMARY
Accomplished and highly motivated customer service and sales professional with over thirteen years work experience, and a track record in implementing new procedures, and administrative systems which have been contributing to the smooth running of the department and the organization as whole. Managed to guide and coach employees, monitored their productivity and was overseeing safe use of equipment and schedule regular maintenance. Performed verification of production output according to specifications. Prepared reports on performance and progress and presented them to senior managers. I have sound judgement, proactive and a highly effective customer centric specialist who can interact across cultures. Further, I am tolerant and able to work with minimum supervision. SKILLS
-Focus on improving customer experience
-Excellent sales, marketing and customer service skills
-Building customer loyalty
-Strong planning, organizing and coordination skills
-Interpersonal skills
-Analytical skills
-Presentation skills
-Supervisory skills
-Flexibility and independence
WORK EXPERIENCE
05/2022- Present Mobile Money Sales Agent
Own Business
-Sending money, receiving money, selling airtime, bill payments, momo payments.
-Increasing sales and profits, and to grow the business.
-Stock management, stock reconciliation, bank reconciliation, allocation reconciliation.
-Inventory records management, developing and maintaining customer database. 05/2017-05/2022 Customer Service and Sales Support MTN Zambia
-Met monthly targets to enhance the overall performance.
-Built sustainable relationships and trust through open and interactive communication.
-Made follow-ups on both new and old customers to assess the customers’ needs.
- Provided accurate, valid and complete information about products and services.
-Managed mobile money transfers and banking services.
-Upheld company brand hence generated more sales leads that developed into new customers.
-Always acquired much knowledge on every new product and services in order to be ready to answer customers politely.
-Identified and assessed customers who would get products of more value hence switching their plan to a higher tier.
-Handled customer complaints and questions, to provide appropriate solutions and alternatives within the time limit.
01/2014-04/2017 Sales Coordinator
Family Poultry Farm
-Monitored the chicken growth pattern to ensure compliance with stipulated standards, eg: graphs from hybrid.
-Kept weekly inventory of poultry therefore implemented plans and strategies which helped to meet the targets.
-Assessed new business opportunities as well as checking risks that could affect the business negatively.
-Coordinated dispatch, sales and managed customer relationships. 11/2006 –12/2009 Production Supervisor / Customer Service & Sales Officer Monarch Steel Company PLC
-Ensured to meet production and sales targets within the given business time.
-Acquired experience in all aspects of supplier relationship management.
-Ensured that problems get solved using analytical skills to interpret production and sales performance and market trend information.
-Explored various market avenues for new business opportunities.
-Administered work instructions to my assistant and those under us depending on what needed to come first.
-Ensured product safety for customers in order to avoid negative feedback and conducted quality checks on products prior to their release for sale. 03/2004 -10/2006 Sales Representative
GBM Milling Company
-Managed staff and was able to direct a motivated, successful and result-oriented sales force.
-Collaborated with my superior in establishing and recommending the most realistic production and sales goals for the Company.
-Managed all assigned lines of work to maximize sales revenues and corporate objectives.
-Got equipped on how to operate in a fast-paced market and to prepare good reports daily.
EDUCATION AND TRAINING
2010-2013 - Bachelors Degree in Production Management Copperbelt University – Copperbelt Province, Kitwe. 2001-2003 - Diploma in Production Management
Evelyn Hone College – Lusaka Province, Lusaka.
1995-1999 - Grade Twelve Full Certificate
Kabundi Secondary School – Copperbelt Province, Chingola. REFEREES
1. Yune Nyemvuka
MTN Zambia Ltd
Regional Manager South - Service Centre Operations Email: ad4vhe@r.postjobfree.com
Cell: 096*-******
2. Brenda Muchemwa Sinkala
Hitachi Construction Machinery Company
Human Resource Manager (Former Monarch Steel Company Assistant HR Manager) Email: ad4vhe@r.postjobfree.com
Cell: 096*-******
3. Obrien Makusa Chombolola
Weir Minerals Company
Commercial Manager (Former Monarch Steel Company Sales Service Representative) Email: ad4vhe@r.postjobfree.com
Cell: 097*-******
Contact this candidate