TANYA ADDISON

Antioch, CA ***** 925-***-**** ad4vf8@r.postjobfree.com https://www.linkedin.com/in/tanya-addison/

Dedicated Executive Administrator, Certified and In-House Payroll, Billing Coordinator Specialist and Customer Care Representative

Organized and efficient in record keeping and detail oriented. Effective communication, active listening, de-escalation, and integrity are traits that I possess and continue to put into practice daily. Seeking to fulfill a role in which I can utilize my professional skill sets as I continue to grow and prosper with a diverse company, successfully owning my position/role, making it a lasting career.

CAREER HIGHLIGHTS

Successfully managed, from concept to closure, a myriad of both Public and Private projects, working cross functionally with

Caltrans, City Offices, Project Managers, and Executives, exhibiting effective communication, and keeping projects moving, and

in compliance.

Assistant Director/Office Manager/Lead Facilitator for a successful nonprofit organization overseeing and humbly mentored many.

PROFESSIONAL EXPERIENCE

Service Billing Specialist/Front Desk Coordinator July 2022-Oct 2023

Convergint Technologies (Apple One, Inc.): Pleasanton, CA

Implemented the company’s core values and beliefs daily. Performed full-cycle billing for various accounts in a face paced environment.

Streamlined the overall process in the significant detailed research and billing requirements of each customer’s contracts and utilized time management to better manage the creation of workflows.

Answered all incoming calls and troubleshooted each one with the client to forward the call to the person or department who could best serve their need. De-escalated situations, making sure the client/caller felt heard and was satisfied by the end of the conversation. Ordered all inventory for office supplies and apparel for employees. I was the point of contact for all office needs and assisted the office manager in multiple duties. Greeted all visitors as the "face of the company."

Assistant Project Manager (Plumbing Construction) Jan 2022-Mar 2022

Precision Plumbing and Contracting: Brentwood, CA

Worked on Project Planning and managed creation of Schedule of development for upcoming construction projects bid on by DeSilva Gates.

Managed the bids for project acquisition, creating the timeline and schedules to be accepted for contracts.

Streamlined the overall processes in the scheduling and bidding areas, learning new tools to better manage the creation of new workflows.

Communicated with several companies for strategic development processes which allowed for ease of new businesses being added to our repertoire.

Project Administration Lead Sep 2010-Aug 2020

DeSilva Gates Construction Company: Livermore, CA

Managed the development of contract scheduling, managed the hiring of subcontractors to fill the roles needed to adequately develop time limits and cost analysis for the projects. I was the main point of contact for the business, managing all worker related inquiries, scheduling and daily safety toolbox forms that needed to be turned in and uploaded into the system and job hazard analysis. Assisted in Certified Payroll, maintain the accuracy of timecards and truck tags.

Simplified outdated processes which allowed for the direct transfer of knowledge across the entire company making policies that streamlined information perfectly for stakeholder requests in a way that showed that we are the company to oversee any projects. Managed all proposals for waste management and scheduling deliveries and pickups of the containers in a timely and costly manner. Kept track of any non-performance.

EDUCATION & CERTIFICATIONS

Dual Diagnosis Certificate, SPIRIT Program (Service Provider Individualized Recovery Intensive Training) Graduate, Creative Writing

Certificate, Optometric Technician Certificate, Travel and Tourism Certificate

SKILLS

Strong Communication Skills, QuickBooks, Field Edge, Training Development,Certified Payroll, Prevailing Wages, JHA’s, Truck Tags, Labor Compliance, Billing, Filing, Creative Writing, Mail, Microsoft Windows, 10-key By Touch, Data Entry, Great Plains, Microsoft Office, Problem Solving, Banking, Receiving, Shipping, Clerical, Multi-Line Phones, Excel, Payroll, Proposals, Interpersonal, Typing Spreadsheets, SAP, Word, Accounts Payable, WordPerfect, COI’s, Leadership, Inventory Control, Timecards, Interviews, Postage, Office 365, D365, Correspondence, Travel Arrangements and Reservations, Tagus, Social Media Networking and Marketing, SharePoint, Spectrum, i-Care, Time Management, Microsoft Teams, Zoom, One Note, Service-Now, Research, Proposals, and Contracts.

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