ESTER GOENAGA
DATA ENTRY/CUSTOMER SERVICE SPECIALIST
CONTACT
ad4ve2@r.postjobfree.com
Houston, Tx 77089
CAREER OBJECTIVE
Detail-oriented professional with proven knowledge of distribution processes, regulatory compliance, and outstanding customer Service. Aiming to leverage my bilingual and interpersonal skills to successfully fill the Customer Service Representative role on your team. Looking to supplement my income with evening/weekends shifts.
EXPERIENCE
October 2023 – Present
Virtual Science Teacher
Texas Virtual Academy
August 2018 – May 2023
Biology Teacher
Pasadena Independent School District, Pasadena, TX
• Develop and implement lesson plans that fulfill the requirements of the district's curriculum program and that reflect an understanding of the learning styles and needs of students assigned.
• Work cooperatively with special education teachers and other members of staff to modify curriculum as needed for special education students according to guidelines established in Individual Education Plans (IEP).
• Be a positive role model for students and support the mission of school district.
• Present subject matter according to guidelines established by The Texas Education Agency, board policies, and federal administrative regulations.
January 2009 - January 2012
Bond Service Technician
Implementrics Inc, US
Worked closely with NASA engineers to process requests for flight equipment in a timely and organized manner
Entered customer and account data by inputting text-based and numerical information into the company's database
Verified data accuracy (QA) with SAP by reviewing, correcting, deleting, or re-entering data
Updated existing data and identified and resolved data discrepancies
Assisted in answering customer questions and resolving customer complaints.
January 2008 - January 2009
NASA Space Center Houston, Implementrics Inc, US
Responsible for entering data into the company's database accurately and efficiently
Monitored data entry accuracy and ensured that all information is up-to-date
Assisted in resolving customer inquiries and complaints
Collaborated with other departments to ensure data accuracy
Logistics coordination for GSA sales: Delivery and Pickup
EDUCATION
May 2022
Associate Degree in General Studies (credit audit by San Jacinto)
May 2018
Bachelor Of Arts - Biology
University of Houston, Clear Lake
May 2014
Associates of Science in Life Sciences
May 2012
Certified in Clerical Professional with Clerical Arts of Houston school
SKILLS
Logical and pragmatic approach
Strong attention to detail and follow-through
Excellent communication skills in English and Spanish
Problem-solving skills
Enthusiasm and empathy for people
Collaborative and open-minded attitude
Self-motivated and proactive
Time Management
Word Office Suite
Data Entry
SAP
LANGUAGES
English / Native
Spanish / Native
REFERENCES
References available upon request
VOLUNTEER EXPERIENCE
August 2018 - Present
Educational Assistant
Anahuac National Reserve, Anahuac, Texas
Spanish Volunteer
Crisis Center Hotline
AWARDS
Omicron Delta Kappa National Honor Society Induction
Implementics Inc. Employee of the Month
.