Brenda Milo, 706-***-****, ad4v7d@r.postjobfree.com

PAYROLL, HUMAN RESOURCE, AND BENEFITS ANALYST

Highly experienced Team Leader with a proven ability to train, supervise, motivate and evaluate service representatives. Fully committed to providing exceptional customer service and technical support to employers and employees.

Professional Experience :

Consult-net – 8/2023 – Present Senior Payroll Analyst

Process payroll for 3 company codes multi state using ADP WFN and Workday. Entering in New Hire with payroll documents and termination with prorated pay.

Resolving payroll discrepancies by collecting and analyzing information.

Collecting Timesheets for hourly employee, calculating time and creating batches in ADP for payment.

Respond to emails in the payroll email box from all employees in the company.

Pre and post audit of payrolls.

Create and run the GL and reconcile the GL for accounting after the payroll is completed.

Run all payroll related reports and forward to Directors etc.

Processing funding for each payroll to Treasury.

Reconcile the 401K files.

401K changes such as deductions, loans start and stop.

College Board – 6/2023 – 8/2023 Senior Payroll Specialist

Responsible for payroll-related support for new employees such as processing new hire uploads, entering tax information, processing direct deposit requests, and assisting employees with both how to update their direct deposit and how to register to view pay statements (i.e., access iPay).

Process all changes that impact payroll such as updating employee change requests for W4 and state tax forms and benefits changes. Provide relevant change information to other teams (e.g., provide information to the Talent team for employees requesting Paid Family Leave (PFL) and any pay information related to salary increase requests).

Complete operational support connected to terminated employees by registering states in SIDES (i.e., the automatic unemployment process), providing unemployment information to the Talent team, and verifying the unemployment of terminated employees as needed.

Manage monthly tasks such as HRIS and email reminders to staff to submit and approve timesheets and send the Senior Director & Assistant Controller manual check details.

Complete additional payroll operational tasks such as process and set up delegations in Workday and assist the Payroll Director in registering for local tax jurisdictions.

Create & update manuals and tax procedures for all states and Puerto Rico

Maintain timesheet information for all US and Puerto Rico staff using Time and Attendance system (i.e., Workday)

Transmit and backup payroll files and support department goals using payroll system (i.e., ADP)

Update data for payroll ongoing such as updating executive 403B post tax annuity spreadsheets for processing before each payroll and updating the payroll exception report each pay cycle.

Prepare one-off or quarterly reports as needed (e.g., yearly upload and reconciliation of all open enrollment benefits and quarterly reconciliation of benefits, quarterly headcount comparison between payroll and HRIS systems)

Create ongoing reports such as run time calculations for all new hires each pay period, and quarterly for all employees in our HRIS (i.e., Workday) system, generate WageWorks FSA/DFSA report, monthly headcount report and Voluntary AD&D Insurance report.

Assist in checking all retirement (i.e., TIAA) changes each pay cycle. Process addition and removal of optional contributions and adding employees’ prior contributions to payroll (i.e., ADP) system.

Update annual pay period schedules in HRIS (i.e., Workday).

Serve as a backup in the Associate Director’s absence for tasks such as uploading and processing payroll files, processing payroll (i.e., ADP) payments.

oDuring the Associate Director’s absence and quarterly process, the Variance Report, Create the Overtime report, Process SUI Payments.

Invesco Management – 3/22 – 3/23 Payroll Analyst

●Responsible for performing US and Canada payroll processing using ADP WFN and ADP Vantage, also ensuring all payroll documents (inputs and outputs) are received and processed accurately and on time.

●Checking/resolving payroll discrepancies by collecting and analyzing information.

●Proactively managing quarter and year-end payroll tasks and auditing.

●Performing other day to day payroll processing activities or administrative duties.

●Responding to Tier 1 Case Inquiries.

●Employee Payment Corrections.

●Time & Attendance Interface File Transmission verification and correction.

●Pay cycle Pre-processing Control Audits.

●Input of Local Payroll Information into payroll systems/templates.

●Comparison/auditing of payroll inputs and outputs.

●Producing timely and accurate gross to net processing and pay distribution.

●Working within Payroll and cross-functional internal business partners (Finance and HR) to resolve Tier 1 employee payroll matters, inquiries, problems and to execute the Time to Pay process flawlessly.’

●Following payroll-related compliance policies, procedures, and process.

●Identifying and presenting solutions for continuous payroll process improvement

●Creating ROEs- Record of Employment and send to Canada Services.

●Load Equity, Dividend and RSU files in ADP Vantage.

●Set up, Amend, and Terminate Garnishment, along with Answers from the Court.

●Tax Letters research and manually file Washington State L&I and Ohio BWC Quarterly and Annual.

●Monitor and respond to inquiries in the Payroll Mailbox.

●Post Payroll Audits, ACA Files, Maturity/Paternity Monthly Reports for Accounting.

Bright Health Management- 4/2021 – 3/2022- Senior Payroll Operations Analyst

Prepare and process a semi-monthly payroll for over 1500 employee using Workday and ADP WFN.

Reviewing and editing for accuracy of approved timesheets in Workday.

Ensure all people transactions, such as new hires, terminations, benefit changes and QLEs, garnishments, relocation payments, incentive payments, severance, leave program payments, employee master information changes, etc. are processed accurately and timely.

Coordinate efforts between Human Resources, Finance and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports)

Ensure the accuracy of ADP tax filings using ADP Smart Compliance, including form 941 and state tax set up, filing Washington L&I and responding to Tax Letters.

Provide phenomenal employee experiences as the primary contact for payroll information/questions/requests.

Manage and reconcile vendor invoices.

Assess the current people operations processes and make recommendations to improve.

Creating SOP for process improvement.

Heidelberg USA 01/2020- 12/2020 Lead HR/Payroll Administrator

Processing US and Canada payroll multi-state, Union and Non-Union employee over 2,000 on and off- site employee.

. Uploading the time from the SAP system and processing the payroll in ADP WFN and ADP Streamline Canada.

Hire and Terminate employee, Benefit changes, entering and maintaining Garnishment in ADP Workforce Now.

Processing Canada employee payroll, submitting wires for payments and running reports after every payroll for A/P, and all C-Suite.

Processing Workers Compensation claims.

Calculating Leave/FMLA/STD pay.

Running and building reports for Payroll, HR and Benefits.

Printing in house manual checks.

Address Tax letters.

Processing Union Payrolls per Union Contracts.

Created SOP improving Payroll Process.

Centric Staffing 11/2018- 11/2019 Payroll Consultant

● An expert on the payroll application to provide day to day support to the clients, ensuring accurate payroll and tax returns.

● Processed payroll for semi and monthly employees in ADP Workforce Now and Pay Com (3,000+), multi-state, uploaded timesheets from the timekeeping system, verified, tracked and updated PTO, run final reports, and sent final numbers to all members of the C-suite.

Insperity Human Resources 9/2016- 11/2018 PEO Payroll Specialist

● Responsible for accurately processing and analyzing payroll data for over 80 small businesses consisting of 2,000 multi-state employees. Communicated with clients to ensure they were aware of all billing adjustments, Federal, State or Local law changes and mandates. Educated clients on best practices for system changes, as well as upgrades.

● Provided web support for all client contacts that were on boarding new employees. Input and processed payroll and ran reports on a consistent basis to ensure data integrity.

● Maintained accurate calculation, tracking and reporting of PTO balances. Assisted with pulling employment data for process improvements, pay scale reconstruction, tax reporting and billing.

● Participated in the White-Collar Exemption project by providing in depth knowledge to business owners of the FLSA regulation. Assisted owners with making changes to employee’s salaries and exemption statuses.

● Updated database with new hire and terminated employee information. Completed verification of employment via email and fax. Calculated and updated vacations, benefits, and PTO accruals for employees whom, were entering and exiting the company. Responsible for accurately updating and enforcing wage garnishments, child support order and bankruptcy.

IOI Payroll Services 10/2014-09/2016 Payroll Specialist

● Received and processed payroll through various channels of technology. Assisted clients over the phone with payroll issues or questions. Trained and supported clients using IOI Web base payroll entries.

● Responsible for daily ACH returns/rejects and research. Responsible for setting up wage garnishments, child support, new hires, multi-state, and termination of employees.

● Through effective time management, I provided support and back up for my peers, as well as ensured all pertinent information was securely and properly maintained in the database. Successfully managed, processed and maintained payroll for over 115 clients.

● Placing stop payment and reversals on the Employee’s checks using SAP.

● Processing additional payroll for the clients such as Commission, Bonus and Severance Pays. o Assist the clients with their questions on the 940 and 941 reports.

● Assisted with setting up new Payroll Client Support Specialist

ADP – 1/2011 – 9/2014 Client Support Specialist/Benefit and Payroll Admin

Handling inbound calls from client Admins on how to process the Payroll and Tax filing in the ADP.

System (PCPW, Pay X and Workforce Now).

Explaining invoicing and tax filing impound while staying in compliance with the IRS.

Placing stop payment and reversals on the Employee's checks using SAP.

Processing additional payroll for the clients such as Commission, Bonus and Severance Pays.

Assist the clients with their questions on the 940 and 941 reports.

Assisted with setting up new hires, terminations, additional pay, garnishment, child support,

Employee Service Representative:

Enrolled the client's employee in open and new hire enrollment for benefits.

Updating the employees benefits with Life Event.

Resetting employee passwords.

Assisting client's employees with setting up direct deposit, changing personal information,

Reviewing pay statement and W2 with the employee. New Hires, terminations, additional pay, garnishment, child support.

Experienced Software:

ADP WFN

ADP Vantage

Paycom

PCPW

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