Ileah Wolford

480-***-****

ad4v5s@r.postjobfree.com

SKILLS SUMMARY

Skills: Reporting, Claims in Mortgage plus Credit & Debit Card, Risk Assessment, Data Analysis, Credit & Tax Analysis, Fixed & ARMS Loans, Conventional & Government Mortgage loans, Debt-to-Income Ratio & Loan Value Analysis, Loan Processing, Modification, Short Sales, Deed-in-Lieu, Closing Documents, Insurance Enrollments & Renewals, Payroll, Negotiating, Problem Solving, Customer Service, Verification of Employment, AUS Guidelines.

Computer Applications: Microsoft Office, Word, Excel, PowerPoint, Lyrical, AS400, LSAMS, WUSP, ADP, Salesforce, SharePoint, CarLOS, SRW, MSP, MBWS, Federated, Vendor-Scape, Console, Confluence, QuickBooks, Intuit, Slack, Legacy, Jaber, Outlook Express, Lotus Notes, Ultra-staff, DAT, CIV, CAC - Claims Assistance Center Open Text, Hogan, Visa Online, MARS, Avaya, Encompass, I-collect, I-Finals, DataShare, VZ Knowledge, LiveVox, ILS, Cadence, The Work Number, KD & KC Guidelines.

Reason for gap in work history that I have not worked due to Covid and had a baby.

WORK EXPERIENCE

USAA – Phoenix, AZ Contracted May 2021 – September 2021

Senior Operational Specialist

Performs basic management of electronic files by detecting and correcting errors to fund car loans and pay the dealerships. Plus sending payments electronic or overnight mail to dealership.

Quality control to assure policy of forms between lender and dealership forms matches plus if any discrepancies arise then would reach out to dealership and or USSA client to clarify.

Amazon – Phoenix, AZ January 2021 – May 2021

Warehouse Worker

Basic job is keeping the warehouse clean and organized due to Covid-19 per CDC guidelines during any given shift to locate, sort, and pack items accurately.

Determining the item type, quantity, and location to ensure quality and accuracy.

USAA – Phoenix, AZ. Contract- September 2019 – December 2019

Real Estate Loan Processor Assistant

Reviewing, verifying, and classifying electronic documents for all mortgage loans purchase and refinances while managing and generating and updating internal reports.

Verify employment for the last 2 years using AUS guidelines and Third-party vendors consisting of verbal or written verification plus re-verification of employment within 10 days of loan closing.

Real Time Resolutions – Phoenix, AZ June 2019 – September 2019

Debt Collection Negotiator

Responsible for generating revenue to achieve monthly goals by contacting customers and obtaining the best arrangements on past due accounts while complying with federal, state, and local laws & Regulations.

Analyze credit profile, loan history, customers financial situation to obtain the best arraignment wither it is a deferment, payment arraignment, hardship payments, or a settlement.

GC Services – Lakeland, FL January 2019 – May 2019

Financial Services Representative

The Financial Service department handles Verizon customer taking inbound and making outbound calls on pass due account or close accounts to collect payments, make payment arraignments to secure service from suspension.

Other job duties include processing refunds, cancellations of accounts, and payment investigation while educating customers on products available to manage their accounts.

Wells Fargo – Chandler, AZ Contracted - March 2018 – July 2018

Financial Crimes Specialist 2

The Non-fraud Debit Card Claims (ADCC) team is responsible for investigating and resolution of customer disputes on Visa Debit Card transactions while in a fast paced and quality-oriented work environment.

Research; analyze complex transactions claims, plus documentation using multiple online systems with knowledge of Visa guidelines, Federal Regulation E, plus Wells Fargo policy and procedures.

AB Staffing Solutions - Gilbert, AZ January 2018 – March 2018

Healthcare Recruiter

Having the qualities to understand each candidate's credentials, match the requirements job profiles by reviewing resumes, internal/ external job boards, cold calling, while maintaining your book of business.

Manage telephone interviews, negotiating salary including travel bonus, housing, overtime of employees, and follow through onboarding process including references and background checks nationwide.

Zenefits - Tempe, AZ Contracted - July 2017 – November 2017

Broker Service Assistant & Payroll Specialist

Process health insurance applications and renewals for business clients across the country ensuring all applications are quality checked and submitted in a timely manner.

Inter-grade payroll software systems to perform tasks of all new employee enrollments, updating employee’s information, and termination that come from external parties.

Toyota Financial Services - Chandler, AZ Contracted - January 2017 – March 2017

Auto Contract Analyst

Review contracts, credit applications, and additional required documents for complete accuracy and compliance with Truth-In-Lending and Equal Credit Opportunity Acts.

Verifying rates, service charges, special programs, and CL/ MBI policy, and additional information required from dealerships to match contracts in Application Processing Systems (APS).

Freedom Debt Relief - Tempe, AZ January 2016 – September 2016

Negotiation Specialist

Complete full account reviews in an open queue to negotiate on client’s behalf for a reduced credit card settlement on delinquent or charged off accounts to originating creditors, collection agencies, and out of state attorneys.

Perform data analysis, forecasting, and calculating acceptable percentages for settlements according to company and creditors’ guidelines to obtain all documentations for payment from enrolled clients, creditors', collection agencies, and attorney offices.

Nationstar Mortgage - Chandler, AZ May 2013 – December 2015

Foreclosure Prevention Specialist Loan Processor

Review files currently in foreclosure status to determine the best resolution outcome such as loan modification, short sale, and deed in lieu, cash-for-keys, repayment plan, forbearance, and refinance.

Work with borrowers, real estate agents, law office, internal and external departments to resolve delinquency and prevent foreclosure by applying for modification preparing full loan applications to underwriting, reviewing, and verifying all income plus tax returns, and closing documents.

GM Financial - Chandler, AZ September 2011 – May 2013

Collection Representative

Knowledge of auto financing, contract information, interest calculations, and understanding of state & federal compliance to reduce exposure of legal litigation and customer dissatisfaction.

Performed daily collection strategies such as decision requests for loan modifications pertaining to deferments, due date changes, late fee adjustments, and payment reallocation to ensure Fair Credit Report Act (FCRA).

EDUCATION

Arizona State University - Bachelor of Interdisciplinary Studies with Minor’s in Communication and Dance

Mesa Community College - Associates General Studies

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