PROFESSIONAL SUMMARY

Around *.* Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile (SCRUM)&Waterfall Methodologies. Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, and lightning design system.

Extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator

Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.

Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force,LWC and APEX.

Strong Knowledge about Sales cloud, Service cloud, Community cloud Configuration, and Customization and good understanding with Client/Server architecture, Object oriented design techniques and web application design

Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.

Expertise in developing Salesforce Lightning Apps, Components, Controllers and Events.

Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements

Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.

Worked on the designing of the custom objects, custom fields, and role-based page layout, Custom tabs, Custom reports, and Custom folders, report extraction to various formats, design of visual force pages, Snapshots and dashboards.

Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.

Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes,

Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs and strong understanding with Force.com MVC Structure.

Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

Experience in integrating SFDC with Legacy applications (SAP, ACT) using Web Services API.

Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS and JavaScript.

Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.

Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.

Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.

Good Knowledge on implementing Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricings functionalities using Vlocity.

Hands-on experience with development tools like Force.com IDE, Force.com Explorer.

Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.

Experience in Salesforce Customer Cloud Developer and integration testing in the exact target.

Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).

Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash

TECHNICAL SKILLS

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatic

Languages

Apex, Java, J2EE, HTML, XML, CSS

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms

UNIX and Windows (NT/2000/XP/Vista/7)

EDUCATION

Bachelors in Civil Engineering from Sastra University, India.

CERTIFICATIONS

Salesforce certified Administrator (Admin certificate 201).

Salesforce certified Platform Developer 1 (pd1)

PROFESSIONAL EXPERIENCE

Client: Arizona Dept of Economic Security

Role: Salesforce Developer Apr 2023 to present

Responsibilities:

Worked on various Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Contract, Reports and Dashboards.

Designed and customized visual force pages using controller extensions, custom/ standard controllers.

Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Worked on various Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks,

Work with our existing internal product management team and existing development staff to develop, enhance and streamline Salesforce systems.

Developing and customizing all technical aspects of Salesforce and collaborate with functional leaders, organizational units, and subject matter experts to determine requirements and translate them into business needs to design, configure, test and deploy effective tools within Salesforce Service cloud environment.

Support Refugee Resettlement Program (RRP) and participate in the review of the source code, participate in agile ceremonies such as: daily scrum meetings, planning, retrospection, etc.

Provide input and clarifications to other developers during development of deliverables and when applicable, provide access to appropriate staff to clarify requirements. Attend JAD and JTD sessions as necessary

Environment: Saleforce.com platform, Apex Language, Jquery, Bootstrap, Visual Force page, HTML, Java Script, Workflow & Approvals, Github, Reports, Custom Objects, Custom Tabs, Email Service

Client: Client Contractor- Salesforce technologies

Role: Salesforce Developer Apr 2021 to 2023

Responsibilities:

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.

Performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ

Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.

Implementing configure, Pricing management in sales cloud CLM for Price dimensions, price rulesets, pricing callback class, validation callback class.

Experience in using different tools like GitHub.

Involved in the Digital transformation to re-platform core functionalities on to a new, modern, and flexible cloud-based platform, levering relevant functionality provided by salesforce and vlocity.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Used field level security along with page layouts to manage access to certain fields. Created Custom Objects and fields for transactional and contractual information.

Enhanced UI using CSS, HTML, AngularJS for front-end validation and control page level sections based on the user input by salesforce and vlocity.

Written Apex Test classes to Unit Test Apex classes before moving to Production.

Created and maintained the documentation for Design, Migration and Integration.

Deployed applications from Sandbox to Production

Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Conga Composer, DocuSign for Salesforce, Adobe for Salesforce, Workflow & Approvals, Github, Reports, Vlocity, Marketing Cloud, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows

Client: Client Contractor- Salesforce technologies

Role: Salesforce Administrator April 2020 to April 2021

Responsibilities:

Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.

Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.

Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Worked with Pervasive Data integrator for Comprehensive Data Integration.

Created and maintained custom fields and modifying Picklist values and field dependencies.

Developed custom objects, reports and configured analytic snapshots for sales performance and lead generation statistics.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Imported and updated campaign data.

Create several reports for different user profiles

Import and export data using Data Loader

Import data from excel sheets in to Leads, Accounts and Contacts using Data Loader

Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values CSV) file

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Provided training to the internal users, helped them in getting used to the application, generated reports, and save them for the further access to the users.

Environment: Salesforce, Informatica Tool, Apex Data Loader, Security Controls, Google Chrome, Command Links, Workflow and Approvals, Custom Objects, Picklist Values, Sales Performance Lead Generation.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Vlocity, Marketing Cloud, Github, Workflow & Approvals, Java Ant, Financial Service Cloud, Custom Reports, Dashboards, Oracle.

Client: Polaris Software Labs, Chennai, India

Role: Software Test engineer Aug’ 09 to Dec’ 11

Responsibilities:

Markit SERV, jointly owned by The Depository Trust & Clearing Corporation (DTCC) and Markit, provides a single gateway for OTC derivatives trade processing. By integrating electronic allocation, trade confirmation, and portfolio reconciliation, Markit SERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. Markit SERV also connects dealers and buy-side institutions to central clearing counterparties and trade repositories.DS Match supports a wide range of trade events including new trades, full or partial terminations, assignments, increases, amendments, and exits. Involved in Equities, Credits – New Products, FX(Foreign Exchange), MIS Reports for FX, and Credits – GTR(Global Trade Repository) projects. My responsibilities include:

Participated in requirement walkthrough sessions and daily project status meetings with test leads.

Prepared Test plan and test scenarios document using BRD, HLD, and LLD documents.

Created UI test cases (manual) and executed them successfully.

Participated in the requirements and change or enhancements meetings and updated testing documents and schedules accordingly.

Raised defects and tracked them using HP Quality center.

Utilized test management tools quality center and HP ALM for test planning, test execution, and dashboards.

Coordinated with the UAT team and performed functional and UAT Testing at the time to ensure code quality.

Prepared the KT document & lessons learned document for each release and shared them with the team.

Analysis and preparation of System Requirement Document and Design documents.

Functional Testing and Bug fixing.

Environment: Trade processing, and settlement process, GUI based testing, SoapUI, SIT, UAT Test cycles

NEERAJA CHANDRASEKAR (Salesforce Developer)

ad4v4y@r.postjobfree.com +1-480-***-****

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