ALLEN ALBERT
WORK EXPERIENCE
SKILL SET
PORTFOLIO
https://public.tableau.com/app/
profile/allen.albert.alejo
https://www.datacamp.com/por
tfolio/alejoallen90
W. ALEJO
Microsoft Excel 75%
Google Sheets 70%
SQL 65%
Power BI 60%
Tableau 50%
EDUCATION
Data Analysis in SQL, Tableau, Power BI
2023 - Present
DataCamp Courses
BS Industrial Engineering
2013-2018
University of Asia and the Pacific
Senior Customer Success Officer
Philippine Digital Asset Exchange Sept 2021 - Aug 2023
Increased the team’s productivity and overall First Response time by answering an average of 30-50 chats and emails per day
Achieved a team average QA score of 98% by
monitoring the response time, quality, and customer satisfaction surveys and provided strategies to improve the overall performance
Generated weekly reports showing the top issues,
number of cases per issue, resolution time and possible solutions to the top management
Business Development Officer
Creating Info, Lead July 2019 - September 2021
BD Lead responsible for negotiating deals and boosting company revenue by more than P1M during the
pandemic.
Analyzed the supply chain operations of our clients such as purchasing, inventory, sales and deliveries and recommended solutions that our products can offer. Maintained relationships with key contacts and grew client portfolio by 30% that generated to multiple project opportunities.
Sales and Operations Analyst (Project Based)
Aqua 2000 Inc. September 2023 - Present
Developed a daily sales sheet and monthly dashboard via Google Sheets to track daily sales, the number of containers, gallons, and the customer base
Increased the monthly sales by 15% by creating
marketing campaigns based on the data from the daily sales
Curated promos and strategies by analyzing the
average sales per day, average customer consumption and average orders per customer using Tableau
CERTIFICATIONS
Data Camp 2023 - 2025
Data Analyst Associate Certification
Data Camp 2024 - 2026
SQL Associate Certification
ad4v3l@r.postjobfree.com
440 Lewers Street #403A,
Honolulu, HI, 96815
EXPERTISE
Data Analysis
Data Visualization
Customer Support
Account Management