Team Lead Client Adviser

M Squared Management, Rock Tavern, NY

**/**** - **/****

Coached the team with scheduling and training process. Enforced the POS system to ensure a smooth checkout process. Delegated shipped orders for urgent client needs.

Provided an exceptional client experience with customer service. Increased sales goals for retail stores.

Tracked inventory for luxury retail stores as well as improved inventory process as needed. Generated daily sales of $5000 to $10000.

Guest Service Manager

Hilton Garden Inn Nashville Vanderbilt, Nashville, TN 05/2023 - 10/2023

Greeted and registered guests while providing prompt and courteous service at the hotel. Managed front office team.

Served as a liaison with General Manager on all issues/feedback raised In Intern and external reports.

Addressed queries about hotel service and resolved any issues. Enforced cash drawers are balanced daily.

Adjusted errors and inspect for night audit.

Interviewed qualified candidates for guest service representative and night audit positions Hired candidates to join the Hilton Garden Inn brand Resolved guest service concerns immediately to complete customer satisfaction. Maintained Marketplace stock with Inventory by ordering supplies. Maintained front office supplies with order management and business center for guests. Created weekly schedules for Guest Service Agents based on forecasting of occupancy level. Collaborated with the sales director on weekly, monthly, and yearly forecasting sales and occupancy expectations.

Organized monthly front office meetings for service expectations. Managed hiring and onboarding process.

Monitored customer satisfaction scores with daily reviews of SALT. Oversaw and maintained a monthly budget for working hours for guest service agents and office supplies for the front office and guest business center. Store Manager

Cosmoprof, Raleigh, NC

11/2022 - 04/2023

Facilitated weekly schedule within the sales associate. Managed store Inventory to Increase store sales.

Coordinated customer call lists for membership sales. BRIANA DOMINGUEZ

Wake Forest, NC

Phone: 847-***-****

Email: ad4v18@r.postjobfree.com

Summary

Confident communicator across multiple levels, striving to meet organizational needs through building sales teams, driving sales, account management, business development, customer experience, negotiation, and project management. With a strong track record of leadership, increasing customer loyalty and retention by understanding clients sales team needs and wants, Experience

Facilitated store POG and floor plan.

Improve the Inventory process of VOC.

Increased Same-Day Delivery and BOPIS order process for weekly sales of $1000 and more Drove sales with weekly focus products of $10,000 a quarter Hired and trained new associates.

Executed sales by $50,000 over the year goal in the first 3 months of 2023 Sales Supervisor

Apex Tool Group, Apex, NC

02/2021 - 09/2022

Managed weekly schedules within the sales team territories NC, SC, GA, TN, TX, FL Created and managed the van sales ride-along schedule with ATG's Van Sales program. Coached and improved the sales team to achieve 100% of KPI goals. Created and managed product training, field sales training, and networking opportunities Organized daily activities for the sales team.

Improved Crescent and GEARWRENCH hauler event

Controlled Salesforce activity of daily KPIs

Coordinated sample inventory for the sales team

Directed sales team on building in-store relationships inside Lowes and Home Depot Develop and build end-user relationships for job-site visits. Organized sales team events with lunch and event activities Reviewed monthly expenses for sales team travel expenses Field Account Manager

Armstrong World Industries, Lancaster, PA

04/2018 - 12/2020

Managed all existing renovation opportunities with MRO Channel Increased sales with accounts/customers and met or exceeded goals by $20,000 per customer. Corresponded with Buyers, Owners, Vendors, Contractors, etc. Increased value in developing and maintaining the business. Analyzed business/accounts and provided recommendations/solutions to customers. Researched to understand better support customers/clients in providing adequate solutions. Developed cross-functional and cross-departmental relationships. Collaborated between different teams to provide adequate support. Mentored and trained new employees.

Planned presentations and lead training.

Coordinated account information with Salesforce.

Resolved or escalated issues accordingly

Account Executive/Warranty Group

Enterprise Holdings, Chicago, IL

08/2013 - 08/2018

Resolved product or service complaints using logical investigative methods. Prepared rental and return documents to meet customer needs and budget. Verified accounts, prepared expense reports, solved payment discrepancies, and monitored accounts and transactions daily.

Used company-approved sales and service techniques when determining customer needs. Provided information regarding products and services. Assisted customers in an efficient and affable manner. Collaborated with the customer service manager to ensure proper customer service was being delivered.

Education History

Business Management

Master's Degree

University of Phoenix, Phoenix, AR

Business Management

Bachelor's Degree

University of Phoenix, Phoenix, AR

10/2007 Cosmetology

Pivot Point International

Hospitality

Relief Property Management

Receptionist

Certificates and Training

Additional Experience

Honors & Activities

National Society of Leadership and Success Executive Branch

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