Tamela Johnson

Chester, PA *****

ad4v03@r.postjobfree.com

+1-267-***-****

Customer service oriented professional with healthcare industry experience and strong leadership skills. Facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Authorized to work in the US for any employer

Work Experience

Healthcare Customer Service Representative

Kaiser Permanente - Johnstown, PA

2022 to 2023

Assist customers with questions, inquiries, and issues. Manage a steady volume of incoming calls from customers regarding healthcare benefits during AEP

(Annual enrollment period) HAS (Health Savings Accounts) and if the expenses are covered or not within the HAS guidelines.

Navigated through multiple systems. Health Equity, during open enrollment, assists members with setting up their HSA and FSA accounts. Entering data into CRM’s. HIPAA regulations in place.

Caregiver/Personal Assistant

Integrity Home Care + Hospice - Altoona, PA

2021 to 2023

Preparing and implementing care plans for clients

Assist with activities of daily living and provide companionship Monitor medication, handle housekeeping duties, and escort to medical appointments Full Time Student

Ultimate Medical Academy - Johnstown, PA

2020 to 2022

Remained self directed, motivated, and accountable for personal actions Fully Prepared for class and completed assignments on time Navigated new technology, utilized available resources, and set realistic expectations Caregiver/Personal Assistant

Integrity Home Care + Hospice - Altoona, PA

2019 to 2020

Provide in home personal care services based on established care plans Assisted with activities of daily living, mobility, personal hygiene, and feeding Kept household clean and organized, ran errands and prepared and served meals Concession Stand Worker

Lincolnfinancialfield - Philadelphia, PA

2018 to 2019

Follow proper food handling procedures

Operated cash register and accurately counted start-up and ending balance Followed food handling guidelines and company policies Ross Sales Associate

Ross Dress For Less - Philadelphia, PA

2016 to 2017

Answered inbound phone calls and trained new hires Greeted patrons, processed transactions, and operated cash register Counted cash drawers, sorted and organized shelves, and provided excellent customer service Server Assistant

The Philadelphia Cricket Club - Philadelphia, PA

2016 to 2017

Bussed, clean, and reset tables

Served beverages to patrons

Ensured order accuracy before serving

Hostess

IHOP - Warrington, PA

2014 to 2015

Served in establishing the atmosphere for the guest Answered inbound calls, promoted daily specials, and maintained accurate records Courteously greeted patrons and directed them to their tables Ensured surroundings were inviting by making certain the front area was clean, neat, and organized Completed transactions, operated point-of-sale system, and processed payments Education

Associate of Science in Nursing in Healthcare Management Ultimate Medical Academy-Tampa - Florida City, FL

2020 to 2022

Skills

• Human resources management

• organizational improvements

• Interpersonal skills

• Business Operations

• Practice Structure

• Leadership

• Appointment scheduling

• Medical Administrative Procedures

• Healthcare Ethics

• HIPPA Compliance

• CMS 1500

• EHR systems

• EMR systems

• Insurance Claims

• Medical terminology

• Payroll

• Accounting

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