Customer Service Representative
Resume:
BOBBIE DENNIS
Des Moines, IA *****
ad4uzg@r.postjobfree.com
Seeking a position in which my experience and dedication may add value to the organization by utilizing my strong interpersonal and relationship building skills.
SKILLS
● Strong communication skills
● Customer service focused
● Multitasking
● Experience in Excel and Word
● Team player
● Follow through
● Active listening
EXPERIENCE
DECEMBER 4TH 2023 - PRESENT
MOMS MEALS
CUSTOMER SERVICE REPRESENTATIVE
● Interacted with customers providing help ordering meals.
● Interacted with case workers to discuss clients' needs.
● Working with clients to discuss intricacies of available programs.
● Documenting client requests to assure accuracy of client orders.
● Updating and maintaining client records.
JANUARY 2023-SEPTEMBER 2023
WELLS FARGO
PERSONAL LINES AND LOANS
SENIOR ACCOUNT RESOLUTION REPRESENTATIVE
● Interacted with customers providing answering questions and resolving concerns with their account.
● At the request of the customer, created student loan accounts. Explained in detail the process of opening an account.
● Processed payments to customer loan accounts.
● Received several awards for excellent customer service.
● Rated 5 stars for passing calls with no errors.
FEBRUARY, 2022 – DECEMBER, 2022
ARAG LEGAL INSURANCE
CUSTOMER CARE SPECIALIST
● Explained and enrolled clients into a plan that met their needs.
● Responded and resolved to plan members questions/issues regarding their plan .
● Coordinated plan payments for attorneys.
JULY, 2021 – DECEMBER, 2021
JOHNSTON COMMUNITY SCHOOL DISTRICT
SPECIAL EDUCATION ASSOCIATE
● Provided assistance and reinforcement of learning for students with severe mental health issues.
● Assisted students with class assignments.
● Informed teachers of special needs or problems of individual students. OCTOBER, 2006 – AUGUST, 2021
POLK COUNTY
FINANCIAL ASSISTANCE SPECIALIST
● Assessed eligibility of clients for clients in need of help with rent and utilities bills.
● Processed documentation for payments.
● Served as back up to receptionist by answering phones, greeting guests and providing general office support.
EDUCATION
IOWA CENTRAL COMMUNITY COLLEGE
One year of general studies courses working toward a degree. EAST HIGH SCHOOL
Diploma
2
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