MUNISH MITTAL

#***, ******-*, *********, *******-134112

Mobile: +91-980******* Email: ad4ulp@r.postjobfree.com

Key Skills:

ITILv3, PRINCE2 PRACTITIONER, Data Center Management, Windows Administration

Current Functional Area:

IT Infrastructure Project Delivery & Implementation

IT Service Delivery Management,SLA’s

Cloud Services

Stakeholder & Vendor Management

Project Management

Business Application – Implementation, Support & Services

Client & Customer Relationship Management

Career Summary:

15+ years hands on experience in managing scalable IT Infrastructure deployment & project Implementation at more than 100 sites.

I am good in IT Service Delivery, project planning, devising deployment strategies and demonstrate strength in communication and problem solving skills.

Datacenter Administration & Management.

Currently associated with OPTUM Global Solutions (India) Pvt. Ltd. (company of United Health Group) as Project Lead

Employment History:

July 15 to Till Date OPTUM Global Solutions (UHG), Gurgaon Manager Tech Support

Nov 05 to June 15 Secure Meters Limited, Baddi IT Manager

Dec 04 to Oct 05 Marketec Inc. (CMC Ltd.), Chandigarh Technical Associate

Aug 03 to Sept 04 Hi-Tech Point, Chandigarh Network Engineer

Career Highlights:

At OPTUM Global Solutions, Gurgaon

Designation: Manager Tech Support

Optum is a leading information and technology-enabled health services business dedicated to

helping make the health system work better for everyone. OGS provides health care technology

and business process solutions that enable health care organizations to modernize their

Technology infrastructure. The parent company of Optum is UnitedHealth Group. UnitedHealth

Group ranked 5th on the Fortune 500 rankings of the largest United States corporations by total

revenue. United Health Group is the largest healthcare company in the world by revenue with

$226.2 billion in 2018.

Project Details:- This is the flagship project of Haryana Government under health department, HMIS/e-Upchaar Implementation project of all 55 nos. Government Hospitals.

Major Responsibilities:

Responsible for managing Govt. of Haryana client with a team 40+ Site Engineers/Network Engineer/Project Engineer. Handling Infrastructure solution designing, Approvals and Project Rollout activities.

Responsible for preparation of BOM during Site surveys along with coordination with Infra vendors for BOQs.

Submission of Network & UPS solution along with BOM for review & approval from customer.

Validation of Solution documents with client along with Site visit for kickoff of Site implementation activities for all sites.

Responsible for Solution designing, building, and implementation of IT infrastructure. Key areas of

Network, Application server & storage infrastructure, Data communications, enterprise application systems, end user platform infrastructure.

Managing the team of engineers across 55 sites to perform installation, maintenance, troubleshooting of IT equipments, Backup, security issues, performance monitoring, testing, and integrity of Windows/Linux operating platforms.

Manages the Data center of 120 no. Servers across all sites and computer host systems including hardware, software and equipment such as Router, L2/L3 Switches, Wi-Fi, RPS.

Managing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying scheduled jobs of backups.

Managing 24*7 IT operations of all 55 nos. Haryana Project sites.

Managing all Site level SLA documentation in terms of Hardware Availability reports, DC Capacity reports, Vendor SLA ‘s on MPLS links.

Handling the progress of end-user services, including help desk and technical support services.

Executes, and finalizes projects according to scope, quality and budget with strict deadlines.

Negotiate and manage Vendor, outsourcer, and consultant contracts on service agreements.

Review project plans and provide support to Project Manager in project delivery.

Constantly reevaluates project status versus vision to make sure that team and self are modifying implementation strategies if necessary to reach desired end state (within scope and time allotted).

Effectively communicate with team members with review meetings to monitor progress of the project as per schedule and ensuring timely completion and delivery of the project.

Handholding the operations team when transferring projects from the implementation team to the operations team

At Secure Meters Limited, Baddi

Designation: IT Manager-Network

Secure Meters Ltd. is in leading manufacturer of Digital Electronics Meters (single phase and three phases) & supplies Digital Meters to RELIENCE ENERGY, TORRENT POWER INDIA, NTPC, and POWER GRID. Secure Meters Ltd. captures 80% of the metering market in India and its PRI Branches like Sweden, U.K, supplies single phase meters and water meters.

Major Responsibilities:

My job profile and responsibilities are

Managing the team of System Engineers responsible for installation, configuration of networking devices, servers and various peripherals, assessment of network security and implementation of security policies and procedures.

Administration of Windows Active Directory, DNS, DHCP, Exchange Servers.

Data Backup & Recovery administration through ARC Serve, VERITAS.

Windows Data Rights Management.

Managing Data Center Services of Main Manufacturing unit & other branches domain replication.

Maintain and monitor IT Infrastructure and Data centre activities of onsite & offsite locations in projects as per guidelines and integrated for necessary business rollout.

Coordinate with the IT team to ensure availability and reliability of Servers to meet business demands; perform file system configuration and management.

Project Management Support to IT Infrastructure projects (Server Deployments, LAN & WAN).

Ensure the smooth day-to-day running of the project and prepare a weekly progress report and review.

Expanding scope & readiness of various sites for ISO 27001 IT Security Management systems.

Managing & Monitoring IT Operations within defined Budgeted levels in terms of OPEX & CAPEX planning.

Liaison with IT vendors for product evaluation, purchase, delivery and installation.

Managing technical and functional documentation of all IT infrastructure products and services.

Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology

Managing Service Delivery support to customers is timely and all calls are resolved or escalated within acceptable time limits.

Proactively managing the risks and ensure IT compliance for policies and guidelines in effect.

Ensure preventive measures to avoid breakdowns and corrective actions to restore IT services.

Maintaining excellent relationship with Users, Managers, external vendors & Stakeholders.

At Marketec Inc, Chandigarh

Designation : Technical Associate

Project: Bank of India, Regional Data Center (Client site under CMC Ltd.)

CMC has undertaken Globalization project of Bank of India branches (2200) throughout India in a phased manner. Bank of India has established ten central locations (CLS) all over India and Chandigarh CLS is for the Punjab, Haryana, Himachal, and Chandigarh. Each CLS is connected with local branches of that region and IDRBT as well. IDRBT is the Central location for all CLSs.

Major Responsibilities:

Worked as a Team Head responsible for Administrating, management and troubleshooting of 48 leased line WAN links which includes 2 Channelized E1s for CAP of Bank of India and providing help in maintaining ATMs Always with no downtime.

Responsible for monitoring and maintaining 24/7 network operations (both servers and network connectivity).

Diagnose enterprise-level network and communication system failures, develop solutions, and implement or direct recovery remedies.

Assured maximum network uptime by monitored different Lease Line and troubleshooting of the same

Configured and troubleshooting 2mbps modems, Cisco routers 3660/1700 series.

Management & Troubleshooting of Windows 2000 Server.

Worked on software’s like Ciscoworks2000 & whatsup gold helpful in monitoring the network.

WAN equipments using includes, CISCO 3660 Series Router, Atrie HTU-E1 and Atrie Lease Line Modems.

At HI-TECH Point, Chandigarh

Designation: Network Engineer, Project: - BSNL Project

Major Responsibilities:-

Worked as Network Engineer on both LAN and Wan Networks and gained hands on experience on Cisco Routers, Switches, Hubs, Vlan and Wi-Fi connectivity. During this period also gained knowledge of Leased lines and ISDN lines.

Configured 1700 & 3600 series router and 1700 series switches.

Monitored network traffic between remote branches through router.

Made ISDN call when leased line was not working.

Assured maximum network uptime by monitoring different Lease Line and troubleshooting the same.

Educational Qualification:

B.Tech/B.E. (Computers Science) from B.R.C.M. College of Engg. & Technology in 2003 (affiliated to Maharishi Dayanand University, Rohtak)

Certification(s):

PRINCE2 Foundation & Practitioner (2014), CCNA (2013), ITIL v3 (2013).

I hereby solemnly affirm that the particulars mentioned above are true and correct to my knowledge.

(MUNISH MITTAL)

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