Lorraine Lopez

Los Angeles, CA *****

ad4ui3@r.postjobfree.com

+1-747-***-****

Authorized to work in the US for any employer

Work Experience

Workers Compensation

Insurance services - Reseda, CA

June 2021 to October 2023

• Assist in retrieving information in regards to the policy for the client.

• Retrieving lost runs, payroll calculations, number of employees any claims

• Following up on lots of emails, from other insurance companies that we are getting loss runs from, emails from clients or the agent.

• Prepping workers comp files for the brokers to shop the market for clients needing workers comp, general, umbrella,

• Documenting any data information from either phone calls,emails etc in the policy. Customer Service Representative

united direct insurance - Encino, CA

September 2020 to April 2021

• Provided policy and service information

• Managed client records

• Answered general questions

• Answered calls from clients

• Performed data entry for customer information

• Quoting home and auto

• Payments and collections

Purchasing Clerk

Coronado Manufacturing - Sunland, CA

August 2018 to August 2020

1. Create purchase orders

2. Collections

3. Data entry answering phones

4. Reconciling filing faxing scanning creating new folders for new vendors. Some accounting Purchasing Coordinator

YPI

May 2016 to June 2018

Reconciliation, data entry. Purchasing from other companies, create PO's. Collections, payments, some accounting. Order supplies for office. Excel, MS word, MS outlook, QB, spread sheets to keep track of orders nd cc card use..

Claims Representative

Alliance United Insurance

February 2014 to April 2016

• Answer telephones

• Assist claims Dept.

• Track performance, results

• Dispatching assignments to appraisers. Marketing sales and some admin work. Ordering supplies for Company, worked on sales force for daily updates. Called other carriers to verify if active, gathered info from police dept photos, ran mvrs, cars, worked on gathering files for our defense counsel for court. Customer Service Representative

Three Star Insurance - Inglewood, CA

September 2012 to February 2014

CSR)

• Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, call on payments for non renewals or policies that or going to cancel

• Collect deposits, Payments or fees

• Enter information into database, Proof read documents, records, or other files to ensure accuracy,

• Performing day to day admin tasks such as maintaining information files and processing paper work, keep records of customer's interactions and transactions resolving customer's services or billing complaints

Marketing

CSR

Farmers Insurance Group - Oaks, CA

March 2006 to August 2012

Medical billing, gave quotes, all office clerical, Call Center, Marketing, 100+ calls every day, cold calling clerical

• Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, call on payments for non renewals or policies that or going to cancel

• Collect deposits, Payments or fees

• Process, prepare and submit business forms, such as submitting applications for coverage to insurance carriers, process and record new insurance policies and claims.

• Correspond with insured or agent to obtain info or inform them about accounts status or changes, organize and work with detailed office records maintaining files for each policyholder, including policies that are to be reinstated or cancelled. For commercial, auto, home, life Education

High school diploma

Moorpark High School - Moorpark, CA

September 1994 to June 1997

Skills

• Invoice

• Purchase

• Receiving Clerk

• Inventory Clerk

• Data Entry

• Microsoft Office

• Microsoft Outlook

• Microsoft Word

• QuickBooks

• Order Entry

• Proofreading

• Shipping & Receiving

• HIPAA

• Order Entry

• Order Picking

• Administrative Experience

• billing (6 years)

• data entry.

• Excel

• Office Assistant

• Scheduling

• Purchasing

• Microsoft Excel

• Front desk

• Insurance Verification

• Workers' Compensation

• Data Warehouse

• Requirements Gathering

• Oracle

• Epic

• Account reconciliation

• Clerical experience

• Filing

• Organizational skills

• SAP CRM

• Zendesk

• Front desk

• Zendesk

• Typing

• Clerical experience

• Order entry

• CRM software

• Customer service

• Proofreading

• Schedule management

• Epic

• SAP CRM

• Purchasing

• SAP

• Data warehouse

• Procurement

• Oracle

• Manufacturing

• HIPAA

• Account reconciliation

• Balance sheet reconciliation

• QuickBooks

• Requirements gathering

• Project coordination

• Salesforce

• Administrative experience

• Microsoft Office

• Communication skills

• ERP systems

• Human resources

• Order fulfillment

• Microsoft Word

• Microsoft Excel

• Computer literacy

• Computer skills

• 10 key typing

• E-commerce

• Call center

• English

Languages

• Bilingual - Intermediate

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