Susan Aycock

Tarboro, NC *****

ad4udw@r.postjobfree.com

+1-252-***-****

Work Experience

Key Holder

Shoe Dept.Encore - Greenville, NC

September 2022 to Present

Freight, stocking, customer service. In charge when manager is not there. Opening/closing. Nightly deposits

Caregiver

Private - Tarboro, NC

February 2020 to Present

Call Center Agent

Convergys, Blue Cross Blue Shield - Greenville, NC October 2016 to May 2017

Call center agent for Blue Cross Blue Shield of North Carolina. Inbound calls providing members with eligibility, benefits, billing, and claim information PT Assistant Manager

Uniforms Galore - Greenville, NC

August 2014 to August 2015

Duties include: Providing excellent customer service, engaging with every customer, promoting new lines and promotions. Evaluating sales and what can be done to increase them. Keeping store tidy and easily shoppable. Replenishing merchandise. Assisting manager with daily assignments and tasks. Having fun while getting the job done!

Gap in employment, reflects being full time caregiver of my mom, during her battle with breast cancer Assistant Manager Duties

Amy's Hallmark - Greenville, NC

May 2012 to July 2013

Duties include the same as previous employment as store manager with Hallmark, below. Shift supervisor

Sheetz - Rocky Mount, NC

July 2011 to July 2012

Shift Supervisor Duties Include: Ensure a clean location is provided, train and coach employees as appropriate, delegate tasks and follow up as necessary, ensure all products are ordered, merchandised, rotated and readily available for the customers, accurately complete paperwork. Retail Associate

Cracker Barrel - Wilson, NC

November 2010 to July 2011

Retail Associate Duties Include: providing excellent customer service, meet and beat sale goals, creating displays, retail truck, stocking and restocking products, etc. Store Manager

Matthew's Hallmark - Rocky Mount, NC

January 2005 to February 2009

Job Description: Deliver the Hallmark brand promise through enthusiastic People, exceptional Customer Service and outstanding store Standards. Successfully manage all aspects of the customer experience and store operations of assigned store including driving sales, recruiting and hiring, staff development, payroll management, inventory management, loss prevention and store profitability. Demonstrate exemplary planning, organization and communication skills to ensure successful store operations. Operations/ Standards Achieve performance objectives for store in sales, customer service, payroll, markdowns and shrinkage. Drive sales, I.A.T. goals, and Gold Crown transactions. Discuss stores operations, profit and loss statement, store appearance and review District Manager on a regular basis. Manage store records, such as accounting procedures, banking, receiving, invoicing and time records. Monitor systematics, and maintain appropriate storage facilities and records for those facilities. Oversee merchandising of products according to store guidelines. Insure appearance of the store and organization standards in the stockroom. Demonstrate all aspects of loss prevention. Education

High school or equivalent

Edgecombe Community College Business Administration January 2011 to Present

Skills

• Retail Management

• Key Holder

• Lottery

• Profit & Loss

• Store Management Experience

• Sales Management

• Planograms

• Recruiting

• Assistant Manager Experience

• Inventory Control

• Merchandising

• Pricing

• Management

• Store management

• Retail Sales

• Front desk

• Hospitality

• Store management

• Shift management

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