Phone: 506-***-**** Email: ad4ud3@r.postjobfree.com Address: Moncton

SUMMARY

Seeking to obtain a career that will utilize my 9 years of experience of a Supervisor, environmental consciousness, and troubleshooting ability, along with my exceptional work ethic, leadership skills, and willingness to learn.

Energetic and friendly Customer service representative with over 6 years of experience in telephone customer service, including sales, technical support, and customer care. Familiar with major customer service software, conflict resolution, and possessives a positive attitude. Aiming to use my proven skills effectively in your company. CORE COMPETENCIES

Inventory control, Technician, Charge and reorder parts Communication, Fast Learner, Multitasking, Organizational, Problem Solving, Time Management, and Prioritizing.

Customer service expertise, File and keeping track of warranty parts, Data entry skills, Attention to details, multi-tasking,

Excellent in computer application, such as Microsoft word, Excel, Power point, internet explorer, and also sending E-mail using, Microsoft outlook, Communication skills

PROFESSIONAL EXPERIENCE

Lead Customer Service Representative Jan 2023 - Present Circle K

Key Deliverables:

• Supervise employees (cashiers) when the manager is not present (evenings, weekends, vacations, etc.)

• Assign duties to staff and prepare weekly work schedules

• Process payments and the return of merchandise

• Resolve issues that may arise, including customer requests, complaints, and supply shortages

• Maintain specified inventory, ensure inventory is placed properly, order merchandise, and receive orders from vendors

• Preparing and making the bank deposit.

• Prepare and view reports regarding sales volumes, merchandising, and personnel matters

• Train new cashiers and monitor and report on performance

• Ensure the visual standards and image of the store are maintained, such as store displays, signage, and cleanliness

• Perform the same duties as workers supervised (work the cash register, clean the store, etc.)

• Perform key holding and managerial duties as required when the manager is not present

(evenings, weekends, etc.), such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries. Vimalkumar Parmar

Production Supervisor September 2018 – August 2022 Fag Bearings India ltd

Key Deliverables:

o Supervised and handled more than 10 people in each shift. o Keep tracking the order for production, troubleshooting and short-term process improvement of day-to-day operations.

o Responsible for the safe, efficient, and environmentally compliant operation of the Ball Bearing through the supervision of the machining operations shift teams. o Ensured team execution of the daily in process and finished production plans. o Ensured the facility was operated within the key process parameters and the product was within customer specifications.

o Responsible for managing OnShift execution of site power usage agreements in line with production plans and load reduction contracts.

o Responsible for identifying required maintenance for the facility and ensuring that associated work requests were entered expediently.

o Responsible for properly preparing the plant for maintenance, including safe work permitting, and returning the unit to serve promptly upon completion Customer Service Executive July 2012 – August 2018 RK University, India

Key Deliverables:

o Conferred with admission teams and team leaders to communicate targets, boost revenue and improve promotional strategies, data collection, data entry and follow- up on calls.

o Devised and published metrics to measure organization's success in delivering world class customer service towards students and teachers. o Exceeded team goals and collaborated with staff members to implement customer service initiatives.

o Prepare students for quantitative aptitude and soft skills. o Maintaining track record for all the companies that visited campus. o Build a continuous relationship with industries for better job opportunities. EDUCATION

Master's Degree - Management Jan 2022 - August 2024 Crandall University, Moncton, NB

Bachelor of Engineering (B.E.) - Mechanical Engineering July 2009 - Jun 2012 Jodhpur National University, India