RICHANNE DICKENS, PMP

SENIOR PROJECT MANAGER WASHINGTON, D.C., UNITED STATES 301-***-****

DETAILS

Washington, D.C.

United States

410-***-****

ad4ubr@r.postjobfree.com

SKILLS

Microsoft Excel

Microsoft Office

Time Management

Teamwork

Adaptability

Coaching & Mentoring

Leadership

Kanban

Agile Project Management

Scrum Master Leadership

Stakeholder Engagement

User-Centric Approach

Continuous Improvement

Team Collaboration

Content Recommendation

Digital Banking Solutions

IT Infrastructure Support

PROFILE

As a Senior Project Manager with extensive experience in Agile methodologies, I have developed a unique blend of skills that allow me to excel in leading complex projects and fostering innovative solutions. My expertise lies in enhancing HR and payroll systems, integrating advanced technologies to improve efficiency and user experience. My Agile Project Management capabilities, combined with a keen focus on continuous improvement and stakeholder engagement, have enabled me to drive significant transformations in project execution and adaptability to market changes. My tenure in policy analysis has sharpened my strategic thinking, allowing me to effectively align project goals with broader organizational objectives. This background, coupled with my educational qualifications in Legal and Ethical Studies and English, has equipped me with a diverse skill set.

EMPLOYMENT HISTORY

Agile Project Manager at ADP, Alpharetta, GA

May 2021 — Present

Assignment: Lead as an Agile Project Manager at ADP, focusing on leveraging Agile methodologies to enhance project execution and foster the development of cutting-edge products and services.

• Manage and direct Agile projects, prioritizing the continuous improvement of HR and payroll solutions to meet client needs and exceed industry standards.

• Coordinate cross-functional teams, including developers, HR experts, and product designers, to deliver innovative and effective solutions.

• Facilitate Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and backlog grooming, ensuring a collaborative and productive project environment.

• Collaborate with stakeholders to understand their needs and translate these into actionable project objectives and deliverables.

• Integrate advanced technologies and methodologies in ADP’s services, enhancing efficiency and user experience.

• Address and resolve project obstacles promptly, maintaining smooth progress and effective execution of development initiatives.

• Employ data-driven approaches to monitor and report project performance, using metrics for strategic decision-making and improvement.

• Maintain open and continuous communication with clients and team members, providing updates and gathering feedback for project refinement.

• Implement best practices in Agile project management, contributing to the team's success and efficiency.

• Ensure ADP’s products and services are technically robust, user-friendly, and aligned with the latest trends in HR and payroll management. Major Accomplishments:

1. Led the development and successful launch of state-of-the-art HR and payroll management tools, achieving high levels of client satisfaction and operational excellence.

2. Drove Agile transformation within the project management team, enhancing delivery speed and adaptability to market changes.

3. Spearheaded a project to significantly improve the user experience of ADP's time management software, aiming for a substantial increase in user engagement and satisfaction.

Project Manager Scrum Master at Wunderkind, New York, NY March 2017 — May 2021

Assignment: To enhance the existing WunderAds personalization platform by integrating AI-driven algorithms, enabling even more accurate targeting and tailored messaging for users, thereby improving conversion rates and customer engagement.

• Facilitates open communication within the team and with stakeholders, ensuring everyone understands project goals, priorities, and progress.

• Proactively identifies obstacles that hinder the team's progress and collaborates to remove them, keeping the development process smooth.

• Encourages team members to expand their skills and knowledge through workshops, training, and knowledge-sharing sessions.

• Regularly assesses the team's well-being, addressing signs of burnout, conflict, or low morale promptly to maintain a healthy and motivated team.

• Introduces and adapts Agile tools and techniques as needed, tailoring practices to fit the team's dynamics and project requirements.

• Collaborates with the team and Product Owner to plan releases, ensuring alignment with project objectives and customer needs.

• Fosters a culture of mutual respect, trust, and continuous improvement, encouraging team members to take ownership of their work and collaborate effectively to achieve shared goals.

• Regularly collects and presents key metrics, such as velocity, burn-down charts, and defect rates, providing stakeholders with insights into project progress and actionable areas for improvement.

Key Accomplishments:

1. Implements DevOps practices that reduce deployment time by 30%, enabling faster feature delivery and customer satisfaction.

2. Introduces targeted retention strategies based on data insights, resulting in a 10% increase in client retention rates.

Sr Human Resources Solutions Specialist at DLA Piper, Washington, D.C. March 2015 — March 2017

Assignment: Responsible for strategizing and implementing human resource solutions to support the firm's diverse and international workforce, aligning HR initiatives with the firm's global operations and legal expertise.

• Developed and executed innovative human resources strategies to support DLA Piper's employees in offices across the Americas, Europe, the Middle East, Africa, and Asia Pacific.

• Led initiatives on employee engagement, talent development, and performance management, ensuring alignment with the firm's global standards and objectives.

• Collaborated with senior management and department heads to provide HR solutions in areas such as arbitration, banking, corporate finance, and intellectual property.

• Managed complex HR projects in mergers and acquisitions, supporting the firm's growth and the integration of new teams and practices.

• Facilitated the development and implementation of training programs for staff in key areas like employment law, energy, hospitality, and technology.

• Oversaw the HR aspects of international mobility, aiding the relocation and adaptation of employees in different geographical locations.

• Implemented effective recruitment strategies, attracting top talent to strengthen the firm's practices in insurance, litigation, real estate, and tax.

• Advised on employee relations matters, ensuring compliance with labor laws across different regions and fostering a positive work environment.

• Utilized data-driven insights to improve HR processes and policies, enhancing efficiency and employee satisfaction.

• Played a pivotal role in championing diversity and inclusion initiatives within the firm, promoting a culture of respect and equal opportunity. Major Accomplishments:

1. Successfully led the HR integration of several international mergers, enhancing the firm's global presence and workforce diversity.

2. Developed a comprehensive talent management framework, significantly improving employee retention and career development opportunities. 3. Initiated and implemented a firm-wide diversity and inclusion program, recognized industry-wide for its impact and effectiveness.

Policy Analyst at CGI, Washington, D.C.

April 2014 — March 2015

Assignment: Served as a Policy Analyst at CGI where I analyzed and developed policy strategies across various industries, leveraging CGI's global expertise and local delivery capabilities.

• Analyzed and evaluated policy frameworks and regulations across multiple industries, aligning them with CGI's strategic objectives and client needs.

• Conducted in-depth research on emerging trends and developments in IT and business consulting to inform policy recommendations.

• Collaborated with internal teams and external stakeholders to understand the impact of existing and proposed policies on business operations.

• Developed policy briefs, reports, and presentations to communicate findings and recommendations to senior management and clients.

• Participated in client meetings and workshops to provide expert insights on policy matters, influencing decision-making processes.

• Monitored and assessed the effectiveness of implemented policies, suggesting modifications based on changing industry landscapes and organizational goals.

• Fostered relationships with industry experts and policymakers to enhance CGI's influence and reputation in policy circles.

• Advocated for policies that promoted sustainable and scalable IT and business consulting practices, aligning with CGI's commitment to responsible business conduct.

Major Accomplishments:

1. Developed a comprehensive policy framework for digital transformation initiatives, significantly contributing to CGI's leadership in the IT consulting sector. 2. Led a policy analysis project that identified and mitigated regulatory risks for a major client in the financial industry, enhancing compliance and operational efficiency. 3. Authored a series of policy briefs on data privacy and cybersecurity, influencing the adoption of robust security measures across client organizations. EDUCATION

Master of Arts in Legal and Ethical Studies, Baltimore University, Baltimore, MD Bachelor Degree in English, Baltimore University, Baltimore, MD LICENSES & CERTIFICATIONS

PMP - Project Management Professional Candidate, PMI - Project Management Institute SAFe 6 Certified Scrum Master, Scaled Agile

PSM II - Professional Scrum Master II, Scrum.org

PSM I - Professional Scrum Master I, Scrum.org

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