STEVE COLEMAN
Lewisville, TX ***** 972-***-**** ad4uap@r.postjobfree.com
www.linkedin.com/in/sbcoleman/
Professional Summary
Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 20+ years of industry experience.
Skilled, adept at troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Skills
• Troubleshooting and problem resolution
• Technical troubleshooting
• AC and DC troubleshooting
• Customer Relationship Management
• Problem Solving
• Mechanical Knowledge
• Hardware and software installation
• Excellent computer skills
• Preventive Maintenance
• Problem resolution
• Team building
• 3 Phase/ Single Phase Power
Work History
Field Service Technician - Medical
Belimed, Inc – Dallas / Ft Worth, Texas 02/2022 to present
• Perform service calls and preventive maintenance on steam sterilizer’s, washer disinfectors, cart washers and ultrasonics.
• Identified and specified required parts to repair and replace.
• Operated hand and power tools safely to complete the repairs.
• Programed PLC’s and updated equipment to current software revisions. Electromechanical Technician 03/2019 to 02/2022
Broadridge Financial Solutions – Coppell, Texas
• Installed electrical and mechanical components with accuracy and efficiency
• Identified and specified required parts to repair and rebuild manufacturing equipment
• Operated hand and power tools safely to completed detailed work on various components
• Support operations on 4 models and 30 on site machines of production Pitney Bowes folder/ inserters.
Field Service Technician 01/2017 to 03/2019
Neopost – Dallas/Ft Worth, Texas
• Managed all on-site and off-site installation, repair, maintenance and test tasks
• Performed annual service visits and completed preventative maintenance on all systems
• Demonstrated to customers proper methods for operating equipment after it had been installed
• Interacted with all necessary partners including vendors, upper management and peers
• Installed new mailing machines and production folder/inserter equipment and explained operation and routine maintenance protocols to customers Field Service Technician 03/2016 to 01/2017
Servright – Dallas/ Ft Worth, Texas
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
• Performed annual service visits and completed preventative maintenance on all systems
• Investigated and troubleshot 30 product service issues weekly.
• Investigated and corrected mechanical problems with machinery such as pneumatic paper cutters, booklet makers, book binders and air controlled book trimmers and folders . Lead Field Service Technician 11/2014 to 01/2016
Medix Workforce Solutions ( Sampleit ) – Dallas/ Ft Worth, Texas
• Worked closely with network administrators and server engineers to deliver quality service
• Responded to service requests during and after business hours
• Drove operational improvements which resulted in savings and improved profit margins
• Installed and configured new devices and system components Field Service Technician 05/2007 to 07/2014
Pitney Bowes Inc. – Dallas/ Ft Worth, Texas
• Installed new mailing and folder/inserter equipment and explained operation and routine maintenance protocols to customers
• Managed all on-site and off-site installation, repair, maintenance and test tasks
• Investigated and troubleshot 30 product service issues weekly
• Performed annual service visits and completed preventative maintenance on all systems
• Maintained company field response vehicle stocked with repair and replacement parts valued over $6,000
• Provided telephone support to customers by determining cause of issue and explaining most effective solution
• Provided exemplary customer service on each field visit according to Pitney Bowes guidelines Education
Certification : Computer Technology 1976
Control Data Institute - Anaheim
• Over 750 Course Hours in Professional Development completed in computer technology, specializing in mainframe hardware
Comptia Certified: Verification # E89DTT2456 2000
Comptia - Bedford, TX