Customer Service Team Member

MICHAEL W. KURTZ

**** ***** *** *****, ******** Dam, PA 17876, 570-***-****, ad4u9v@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated, dedicated, award-winning LPN with over 10+ years of patient-focused clinical experience, committed to providing patients with quality care in a clinical setting as well as in office/administration setting. Always a team player with strong communication and organizational skills. Triage experience as well as day to day operational skills along with strong logistical skills. History of set up of patient’s appointment. Works very well independently as well as in a team environment. Also, a fun team member to work with. SKILLS

Patient intake Physical assessment Safety monitoring Patient Support Care planning Patient support Recordkeeping Safety monitoring and management Sales and marketing Relationship building Conflict resolution team member Contracts negotiation Customer service Lead generation Appointment setting Canvassing Appointment setting Territory growth Outstanding customer service Account servicing Able to adapt to changing environment 3-time employee of the month recipient Coordinate and supervise staffing Licensed Practical Nurse December 2010 - Current

Mansion Nursing and Rehabilitation Center 1040 Market Street Sunbury, PA, USA Handled patient intake, including documenting vitals, symptoms, and initial assessments. Charted progress notes, reflecting care administered and responses. Fostered high-quality patient care by monitoring care delivery and correcting deficiencies. Kept documentation current, accurate, and compliant with [Type] standards. Coordinated unit staffing, adjusting schedules to account for personnel absences and changing patient loads. Contributed to care plans by completing regular, accurate condition and behavior assessments. Assisted with laboratory services, collecting, and preparing samples for testing. Completed routine phlebotomy tasks such as giving injections and collecting laboratory samples. Recorded patient vital signs, including temperature, pulse, and blood pressure. Supported patients in achieving healthcare goals through personalized care and ongoing assistance. Handled administrative responsibilities, including documenting nursing notes and physicians' orders. Stayed on top of patients' needs with routine rounds, paying special attention to high-acuity patients. Outside Sales Representative July 2002 - June 2009 Moore Fasteners 1113 South Second Street Harrisburg, Pennsylvania, US Optimized proposals based on industry, customer, and competitor trends. Closed sales using strategic negotiation tactics with potential and existing customers. Educated, consulted, informed, and sold customers using established sales methodologies. Created and maintained comprehensive list of sales leads using [Software] CRM. Facilitated one-visit closings by quickly developing rapport with customers. Answered customers' questions about products, prices, and availability. Sustained revenue by bringing in new customers and continuously connecting with established accounts. Estimated and quoted prices, credit or contract terms, and delivery dates. Satisfied customers through efficient payment processing and delivery coordination. Administrative Assistant July 1989 - June 2002

Administrative Assistant March 1999-June 2009

30 Industrial Park Road Milton, Pennsylvania, US

Handled communications between staff and customers. Stayed on top of tracking procedures by updating databases and spreadsheets. Arranged letter and parcel deliveries in collaboration with courier services. Prepared meeting documentation and transcribed meeting recordings. Assisted with project teams, including organizing physical and digital files for required recordkeeping. Stored office supplies and kept meticulous inventory. Handled vendor invoices, verified coding, reconciled purchase orders, and documented approvals. Managed incoming and outgoing mail, packages. And faxes. Education

Associates of science LPN

Central Susquehanna Intermediate unit LPN Career Center 1339 St Mary Street, Lewisburg, PA US 9-200*-*-**** Associate of Science Business Management

Pennsylvania College of Technology of Penn State One College Ave. Williamsport PA US