Post Job Free

Resume

Sign in

Shop Foreman Customer Service

Location:
Bronx, NY
Salary:
current salery
Posted:
April 08, 2024

Contact this candidate

Resume:

EMANUEL MARTINEZ

Bronx, NY ***** 917-***-**** ad4u9e@r.postjobfree.com

Professional Summary

I am a dedicated shop professional with over ten years of experience in this field. I am familiar and comfortable with leading teams, operating shop equipment and tools, and efficiently and effectively managing a shop. I take pride in the love that I share for diesel engines which is evident in my everyday work ethic. I am well organized, detail orientated and highly dependable. I am eager to find a work environment where I am able to apply all my skills daily, grow personally and professionally while motivating and assisting team mates. I have always maintained perfect attendance with great communication skills in both major languages. Skills

Relationship Building, Worker Training, Coaching

and Mentoring, Supervising, Overseeing & Managing. Kenworth Certified

ADP

Assist

MACK Masters

Cummins- certified masters in all engines.

Bendix/Eaton Certification

Hino Certified

Insite - Cummins

DAVIE 4 - Paccar

JPRO

Allison

Tech Tool

kenworth vehicle specialist certified

warranty claims

customer comunications

Safety awareness (5S) program

Fluent in both major languages (English/Spanish)

Work History

Shop Foreman 07/2023 - Current

Gabrielli Truck Sales – The Bronx, NY

Ensure workmanship by closely monitoring my teams performance and providing constructive feedback. Monitor daily and weekly performance indicators to maintain on-track status. Evaluate employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement through documented reviews.

Address customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.

Assist with training, coaching and support of technicians, resulting in elevated individual performance resulting in boosted service standards.

Collaborate with other leaders and senior staff to tackle work-related problems, such as minimizing operational downtime.

Lead team and daily meetings to relay important notices and information. Compile daily operational logs highlighting technicians time and production records. Monitor job site operations to ensure quality and accuracy with each job. Perform advanced diagnostics utilizing Davie4, JPRO, Cummins, Allison & Insite. Test drive repaired vehicles to confirm successful correction or reported issues. Participate in conducting full interviews for potential new hires. Assistant Shop Manager 06/2021 - 07/2023

Waste Connections Inc. – The Bronx, NY

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively. Supervised 12 shop technicians.

Led team meetings relaying important information and notices. Trained technicians in repair methods and maintenance procedures. Assigned repair orders to technicians, planned and supervised technician work flows keeping timelines on schedule.

Handled warranty claims.

Maintained shop budget.

assign technicians training paths for related products such as bendix / allison / paccar. Level A In-Shop Technician/Road Service Technician 01/2016 - 01/2021 Cummins – The Bronx, NY

Performed diagnostics and trouble shooting with Insite, followed Quick Serve process with repairs on engine products.

Conducted testing to monitor engine output and identify concerns. Removed, rebuilt and reinstalled diesel engines. including newer models such as L9, X12 and X15. Followed expert diagnostic systems (EDS) to complete warranty repairs. Disassembling, cleaning and reassembling engines and/ or engine components following reuse guidelines. Completed repairs in accordance with dealership and factory standards. Specialized in NYDOS, NYCTA, FDNY, Con Edison, School buses, Ferrara Concrete units, & Cummins engines. Worked closely with parts department personnel to verify availability of required replacements. Road Tech (3 years) working industrial - transit -power generation & marines diagnostics and repairs. Troubleshooting and Rewired ignition systems, engine harness and engine modules. Recommended necessary repairs.

Recorded all work performed and tagged appropriate parts. Performed in chassis dyno to verify repairs.

Diesel Technician 01/2012 - 01/2016

Gabrielli Truck Sales – The Bronx, NY

Removed components and completed repairs or installed new replacements. Performed preventive maintenance on diesel engines, preventing malfunctions. Assessed equipment for damage, wear, battery life, and fluid levels. Conducted stress testng to monitor engine output and identify concerns. Handled repairs, replacing broken components and inspecting engines for wear and tear. Conducted full operational compliance inspections before releasing vehicles for use. Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.

Provided detailed story repairs.

Education

High School Diploma

Alfred E. Smith Technical High School - The Bronx, NY Automotive Certification

Mack Masters 01/2013

MACK Academy - Allentown

Associates: Diesel Mechanics Technology 01/2012

WYOTECH Technical College - Blairsville, PA



Contact this candidate