NAND SHARMA

***** * **** ******, **********, AZ *5260

Mobile: 314-***-****, Email: ad4u6q@r.postjobfree.com

PROFESSIONAL SUMMARY:

Senior Consulting Professional with 15+ years of experience in managing strategic level relationships with multiple Fortune 500 clients in North America and selling services and managing Business consulting and information technology assignments

Strong business domain expertise in the Healthcare and Banking and Financial Services industry including Wealth Management/Broker-dealer - Capital Markets, Banking – Retail Banking/Corporate banking/ Mortgage Banking, Cards and Payments, Insurance, Healthcare

Demonstrable on the hands experience in all aspects of the Software Development Life cycle in both Agile and Waterfall methodologies in multivendor environment

Extensive experience in delivery of large, high-profile projects with multi million dollars budget with onsite & offshore model for development

Excellent analytical, problem solving, communication, and interpersonal skills with ability to effectively manage large multi-functional teams

Ability to manage and deliver projects in a fast-paced environment while meeting aggressive timelines

A driven and self-motivated thought leader with desire to bring change and contribute positively

TECHNICAL SKILLS:

SDLC Methodology: Safe Agile, Agile, Waterfall, SDLC 2.0,

Project Management Tools: PPRT, PPMT, TPAS, Remedy, Release Manager, Nexus, Clarity, MS Project, Rally, JIRA, Azure DevOps, Confluence

Digital Marketing Tools: Omniture/SiteCatalyst, XPressscan

Requirements Engineering: JAD, Interviewing, Prototyping, Surveys

Reporting/Presentation: MS PowerPoint, MS Word

Modeling tools: UML 2.2, Visio, ERWIN

MS Office & Other Tools: ServiceNow, Workday, Displacement System/SCP.net, OASIS, Trade Bloater, Hadoop, FACET, QNXT, NetworX, Payment Bundling Administrator, CAE, Service Cloud/Salesforce, SharePoint, Quality Center, SFDC, QRM, Java Enterprise Architecture, Service Orientation and Object-Oriented Design Paradigm, MS Word, Visio, Excel, PowerPoint

PROFESSIONAL EXPERIENCE:

KForce Inc. (Aug 2022 – Present)

Serving as a management cum technology consultant to provide Business and Information Technology services to Fortune 500 companies supporting sales, marketing, and delivery functions.

Helping clients in driving and executing transforming business and technology initiatives as their strategic partner and trusted advisor while creating utmost business value for them.

Client: Bank of America, Chandler, AZ (Through Matlen Silver) (Oct 23 – Feb 24)

Project Delivery Lead/ Project Manager

This assignment involved driving IRA Administration/Required Minimum Distribution workstream as part of a Strategic Enterprise-wide Private Bank Trust Modernization Program in Wealth Management Domain to simplify and automate the required minimum distribution while administering the IRAs. The responsibility included adherence to the Enterprise Change Management (ECM) policies and creating all the required deliverables timely, planning and scheduling, stakeholder management, risk management, impacts and dependencies management, resource management, budget management and health monitoring and status reporting while delivering the change in-scope.

Insured adherence to the ECM policies and ensured timely creation of all deliverable and submission

Carried out stakeholder analysis and identified key stakeholders and managed them for the successful completion of planned program activities

Driven Pre-envisioning phase of the project to finalize business requirements, create Epics, identify impacted AITs (Technology Applications) and prepare architectural runway for the project

Driven the Plan tollgate of the governance process and defined objectives, features in scope, end outcomes, rationale

Identified risks, impacts and dependencies and completed initial risk assessment

Prepared initial project plan with work breakdown structure (WBS) and managed successfully to complete scheduled activities intime

Carried out budget forecasting, cost estimation and management of project financials/spends within variance

Planned and conducted project routines and cadences to ensure effective communication and status reporting

Set-up deliverable in JIRA to set up project delivery container

Carried out initial release planning and set up release container in the Release manager and Nexus

Driven business/product, and application/technology scrum teams and created epics based on the approved business requirements

Client: Wells Fargo, Scottsdale, AZ (August 22 – Oct 23)

Program Delivery Lead/ Lead Project Manager

This assignment involved driving Data Integration and Reporting workstreams as part of a Strategic Enterprise-wide Displacement Program in HR Domain to create an enterprise-wide manager advisory service and supporting technology products for Case Management (ServiceNow), Roster Management (Displacement System/SCP.net) and Workforce Adaptive Planning/Workday and data warehouse/HRDS

Carried out stakeholder analysis and identified key stakeholders and managed them for the successful completion of planned program activities

Coordinated with the multiple business and technology teams to assess the impact of data and reporting change on business processes, procedures and personnel and developed the business cutover, strategy including business checkout and Hypercare support

Managed and coordinated with multiple product/scrum teams consisting of product owners, scrum masters and technology developers for successful and timely implementations of data and reporting related opportunities as per the displacement program roadmap

Managed multiple product/scrum teams related to the displacement supporting systems and created an integrated displacement data environment and reporting layer for enterprise-wide displacement reporting functions

Created quarterly roadmaps and coordinated Big Room Planning sessions

Driven organization change and helped in agile transformation of the displacement program to product and service configuration

Cognizant Technology Solutions (Feb 2011 – Jul 2022)

Serving as a management consultant to provide Business and Information Technology services to Fortune 500 companies supporting sales, marketing, and delivery functions.

Helping clients in driving and executing transforming business and technology initiatives as their strategic partner and trusted advisor while creating utmost business value for them.

COMPLETED ASSIGNMENTS

Client: CVS Pharmacy, Scottsdale, AZ (Jun 20 – August 22)

Program/Project Manager

This assignment involved Standing up, building, and running a scrum team as part of IAM Controls and Governance group to drive multiple projects to implement strategic initiatives to improve Audit compliance.

Built a scrum team of 13 security analysts and provisioning agents to stand up a quality review process across complete IAM provisioning workflow from documentations to fulfillment to improve audit compliance

Driven an enterprise-wide initiative to centralize the IAM provisioning activities to improve the compliance

Formulated the clients IAM strategy to transform the security land scape from current state of localized and manual to future state of centralized, automated, and real-time

Client: Premera (Blue Cross), Seattle, WA (Feb 20 – Jun 20)

Scrum Master/Project Manager

This assignment involved building and running a scrum team as part of Payer Optimization Facet Engineering group to drive multiple projects to implement an enterprise-wide Payer Modernization/Business transformation initiative under Re-Platforming strategy

Built a scrum team of 7 service engineers, script writers, tech writers, Configured the Agile Life Cycle tools, Prepared team Norms, Definition of ready, Definition of done and kick started the Payment Bundling Administrator and Real time Accumulator (RTA) - FACET projects

Conducted refinement sessions and created epics/PBIs to implement Identity and Access Management (IAM) requirements for Installation of PBA and RTA related to Payer Optimization portfolio

Coordinated with Enterprise Security - IAM Governance and Risk management Audit team to resolve all access related issues and to ensure that Payer Optimization team accesses were as per Premera Enterprise IAM compliance/regulatory requirements

Client: Emblem Health, New York City, NY (Jan 19 – Jan 20)

Project Manager

This assignment involved driving the Go-live work stream under the Operation Readiness framework for Enterprise-Wide Technology Transformation initiative in payer domain for seamless business transition to the new technology model with improved customer experience.

Coordinated with multiple business and technology teams to assess the impact of the change on business processes, procedures and personnel and developed the business cutover, strategy including business checkout and Hypercare support

Supported Change impact team, Communication team and Process team and carried out change impact assessment in terms of training and documentation e.g., job aids, DLPs and SOPs preparation of communication plans and E2E process mapping to ensure utmost organization readiness at the cutover event

Explored for interoperability opportunities and helped the architects in developing FHIR API implementation options, carrying out POCs for SMART on FHIR App flows, Consent Management, eSignature as an option for data security in transit

Client: McKesson, Scottsdale, AZ (Aug 17 – Dec 18)

Business Analyst

This assignment involved providing business solutions to patient cares services related specialty health drugs reimbursement and Patient assistance program, Benefit Investigation, Claim Adjudication

Provided production support for Reimbursement application and worked with Database and Reporting teams to resolve issues related to functionality, usability, performance, reports, and databases. Assisted in writing efficient SQL queries and database tuning Provided

Executed multiple initiatives to digitally transform the BPO operations related to Patient Care Services – Reimbursement and Patient Assistance programs and help client to improve operational efficiency and productivity

Executed multiple projects to enhance and upgrade Reimbursement and Patient Assistance Applications

Client: Union Bank, Los Angeles, CA (Jan 17 – April 17)

Lead Business Analyst/

This assignment involved execution of a direct consulting assignment to redesign the existing Mobile Business Application for the corporate banking customers including Information Reporting – View Balances, View Transfers, Payment & Transfer - Wire transfers, ACH, & Stop Payments, Fraud Prevention – Positive Pay, Return items products. This included mapping of “current” state business & system processes, carrying out gap analysis, preparing “To-be” state business & system processes, prepare UI wire frames & visual designs, provide To-be state Solution Architecture, capturing business and functional requirements, carrying out cost benefit analysis and provide implementation plan

Supervised a team of 10 functional consultants, solution architects, and UI designers and completed the assignment within timeline and budget

Exceeded client’s expectations and won the design, build & implementation phase assignment leading to $1 million pull through revenue

Client: American Express, Phoenix, AZ (Jun 16 – Dec 16)

Business Analyst/Sr. Scrum Master

This assignment involved formulation and execution of an enterprise-wide Global Data Encryption and Deletion Program as per the Global Privacy Policies and the client’s Enterprise Data Protection requirements. This included identifying and preparing the list of stake holders, defining, and capturing business objectives, vision, & goals, capturing program scope in terms markets, LOBs, platforms, systems, and applications, capturing high level business needs and requirements, carrying out Cost Benefit Analysis, preparing cost estimates and timelines, and take sign offs from various stake holders and approval from program steering committee.

Obtained Steering committee approval for program scope and budget within planned timeframe

Ensured that impact analysis completed for high priority markets –France, UK, Italy, Austria, Canada, Mexico including over 322 applications serving Consumer card products within budget and timeline and program kicked off to meet the compliance mandated timeline

Created a reporting tool for enterprise vide monitoring and status reporting and improved the leadership buy in and groups compliance

Managed scrum of scrums and successfully groomed the scrum teams and product owners with agile scrum methodology, rituals, and development of stories (requirements elucidations), acceptance criteria, notes and story acceptance

Client: Key Bank, Cleveland, OH (Oct 15 – May 16)

Lead Business Analyst

This assignment involved execution of a direct consulting assignment to insource the mortgage banking business and integrate with First Niagara Bank mortgage banking division after its acquisition. This included analyzing the Current state functional and technology land scape, carrying out gap analysis, preparing To-be state E2E business process flows & system process flows, capturing business and functional requirements, coordinating with third party vendor teams, database team, developing & testing team and defining and capturing business rules & data definitions, test strategy and test scripts, coordinating with LOB/functional team, development and testing teams and facilitating design, development and testing phase.

Supervised a team of 6 business analysts and completed the assignment including define and analysis phase within timeline and budget

Exceeded client’s expectations and won the design, build & testing phase assignment leading to $1.5 million pull through revenue

Coordinated with third party vendors and ensured that Loan Origination system Empower got installed within timeline

Coordinated and completed the required training for the LOB teams in time

Client: American Express, Phoenix, AZ (Feb 11 – Oct 15)

Lead Business Analyst

This assignment involved execution of a direct consulting assignment for rollout Of Next Generation Virtual Payment Platform, an internet-based payment solution that offers tight authorization & fraud controls using tokenization concept across North American, LAC, JAPA and EMEA markets. This included planning, analyzing the functional and technology land scape, carrying out gap analysis, carrying out impact analysis, preparing E2E business process flows, E2E system process flows, Target Business architecture and Technology architecture for Client setup, Authorization, Settlement, Payment, Reconciliation, Reporting, Billing, Dispute processing, Fraud Prevention and Servicing capabilities, capturing epics, features and user stories and preparing portfolio, program backlogs, carrying out cost benefit analysis and preparing market wise implementation plan.

Supervised a team of 20 business analysis & technology architects and completed the assignment including define and analysis phase within timeline and budget

Exceeded client’s expectations and won the design, build & testing phase assignment leading to expected pull through revenue of $5.0 million

Earned the clients trust which has led to continued engagement during the multi market implementation plan

Business System Analyst/Project Manager/Scrum Master

This long-term assignment involved multiple enterprise-wide strategic initiatives (e.g., App Transformation, DARWIN, related to digital transformation of Customer Pre- acquisition and Acquisition journey and Customer management capabilities through web and mobile channels by upgrading online acquisition platform eApply & mobile acquisition platform mApply with Rubicon, CCSG, OPEN, API, & CPI products. This assignment also involved supporting business and technology leaders at portfolio level in driving the digital marketing strategy in coordination with business partners and creating cross-sell upsell capabilities

Supervised onsite/offshore teams of developers, testers, and business system analysts and executed multiple projects to redesign online Pre -acquisition customer journey including Landing page, View All Cards Page, Side by Side page, Product pages

Managed onsite/offshore teams of developers, testers, and business system analysts and executed multiple projects to redesign online Acquisition customer journey including Long Application Pages and Short Application pages in Prospect, Card member, Ultimate Apply, Member Get Member, Drive to Web flows; create customer Pre-acquisition and Acquisition journey on mApply for Prospect Customers and existing Card member.

Implemented multiple projects to transform the customer acquisition experience as part of the strategic “App Transformation” and DARWIN initiatives

Executed multiple projects to roll out various Digital marketing campaigns and to transform the Direct –To-Web channel, create “Live Chat”, “Instant Account Number”, and “Instant Membership” capabilities, launch new card products, integrate new card products with MYCA

Led an onsite/offshore team of developers, testers, and business system analysts and executed big data based “Personalization” initiative

Carried out portfolio financials managements and reporting and ensured 100% compliance to the enterprise mandated variance requirements

oWon project of the year award for App Transformation and Dynamic App initiatives

Drew Agile Adoption initiative as a change agent for acquisition portfolio and groomed the scrum teams and product owners with agile scrum methodology, rituals, and development of stories (requirements elucidations), acceptance criteria, notes and story acceptance

California Creative Solutions Global Tech (Jan 2007 – Feb 2011)

Served as Information Technology management consultant to support delivery of strategy and advisory services for IT initiatives undertaken by clients as partner.

Managed all aspects of a moderately to complex information technology project or multiple including establishment of business process supplementing with launch of new product aligning with standards and IT strategy

COMPLETED ASSIGNMENTS:

Client: Northwestern Mutual, Milwaukee, WI (Sept 10 – Feb 11)

Senior Business Analyst

Northwestern Mutual a fortune 100 company, is the biggest life insurance company and one of the biggest broker-dealer companies. This project involved an enterprise-wide re-engineering of the business processes related to technology asset management. During this assignment:

Supervised a team of 6 consultants and executed an enterprise-wide strategy initiative to simplify technology environment which was estimated to achieve over $10 million reduction in cost

Developed an enterprise atlas as part of enterprise realignment initiative

Client: LPL Financial, San Diego, CA (Dec 09 – Apr 10)

Senior Business Analyst

LPL Financial is one of the leading financial services companies and the largest independent broker-dealer dealing with all global capital markets. LPL Financial offers enabling trading technologies/platforms, comprehensive custody and clearing services, practice management training programs and independent research to approximately 16,000 financial professionals and more than 700 financial institutions nationwide. During this engagement:

Implemented a BPM initiative and reengineered business processes related to Portfolio statement generation for their trading platform

Upgraded Security Portfolio Management module of their capital markets trading platform based on the reengineered processes

Client: CUNA Mutual Group, Madison, WI (Oct 07 – April 09)

Senior Business Analyst/Engagement Manager

A Fortune 500 company CUNA Mutual Life Insurance Company is a leading provider of individual life insurance, annuities, and other financial products to credit union members and other valued CUNA Mutual Life policy owners through multiple service channels. In a major companywide operation transformation and reorganization initiative worked on a Business Process Management (BPM) initiative where in:

Led a team of 15 business analysts and executed enterprise-wide business reorg project and re-engineered Policy Management and Financial transaction processes including Payment & Deposit, Billing and Collection, Disbursement, General Ledger and Tax reporting, New Business and Servicing of Life insurance and annuity products within time and budget leading to expected $40 million reduction in operational cost

Developed vision and business plan for implementation of Electronic Content/Document management system (ECMS)

Implemented initiative for migration of Life insurance and asset management products to new rule-based product administration system

Bank of America - Merrill Lynch, Hopewell, NJ (Aug 06-Jan 07)

Product Manager

Merrill Lynch is one of the world's leading wealth management and financial advisory companies dealing with global capital markets. In this assignment developed products for online services for Asset Management, Security Research & Analysis, and Portfolio Management. The salient accomplishment:

Developed an Option Trading Strategy Information System for financial advisors to increase visibility of option securities amongst private clients

Held leadership positions of increasing responsibilities varying from senior technology executive, CTO, Delivery manager, Portfolio manager and Project manager of mega technology projects.

EDUCATION:

Master of Business Administration, Olin School of Business, St Louis, MO.

Master of Technology Reliability Engineering, Indian Institute of Technology, Kharagpur, WB, India

Bachelor of Engineering in Electrical and Electronics Engineering, B I T S Pilani, Rajasthan, Indi

CERTIFICATIONS:

PMP Certification (in progress)

CISSP Certification (in progress)

Interoperability Certification (in progress)

Certified Scrum Master

Contact this candidate