DENISE CROSBY

*** ******* ****, *******, ** ***74 864-***-**** ad4u5v@r.postjobfree.com

Summary

With 20 years’ experience of customer service in many different outlets, I am motivated to maintain customer satisfaction and contribute to company success. I have successful job performance, effective problem-solving ability and experience developing and implementing innovative solutions. I have 12+ years experience in updating and maintaining business books and payroll. While I have taken time off to concentrate on my schooling, family and 3 beautiful children, I am ready and excited to join the work force once again.

Skills

Highlights

●Strong organizational skills

●Active listening skills

●Courteous demeanor

●Energetic work attitude

●High Volume At-Home Customer Service Experience

●Fast Learner and Great Self Starter

●Computer Proficient

●Telecommunication skills

●Adaptive team player

●Bookkeeping

●AP/AR Systems

●Payroll Systems

●Internet research

●Letters and Memos

●Type 45 WPM

●Microsoft Excel

●Microsoft Office Suite

●Microsoft Outlook

●Microsoft PowerPoint

●Microsoft Word

●Multi-Task Management

●Organizational Skills

Experience

October 2011 – June 2015

Bar Manager, Spartanburg Moose Lodge, Roebuck, SC

·Bartending, customer service, re-ordering, scheduling, stocking

June 2009 – October 2011

At Home Customer Service Rep, Microsoft Xbox / Alpine Access

·Technical support, customer billing, account management, sales

April 1998 – May 2009

Owner / Operator, Crosby Family Pools & Spas

·Customer service, sales, construction, re-ordering, scheduling, employee training, bookkeeping

May 2002 – April 2010

Office Manager/Bookkeeper, Steve's Paint and Collision

·Bookkeeping, Payroll, Insurance Estimating, Customer Services, skip tracing and identity verification

Education

October 2014 – 2017

October 2000-2002

Bachelor of Science in Interior Design & Architecture, Pittsburgh Institute of Art Online

Associates Degree Criminal Justice ICM Business and Medical School, Pittsburgh PA

September 1996 - 2000

High School Diploma, Corry Area High School, Corry, PA

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