Pablo “Paul” Moya

**** **** **** **, *******, FL, 33016

PH: 786-***-****

ad4u16@r.postjobfree.com

Objective:

Results driven professional with a passion for providing exceptional customer service

and driving sales growth. Experienced in building rapport with clients, identifying their needs, and

recommending solutions that meet their goals. Seeking a challenging sales and customer service

role where I can leverage my skills to contribute to a dynamic team and exceed targets.

Work History / Experience:

Foundever: May 2018 to June 2023

AARP Account

Position: Customer Service / Sales

*Cross Integration with sales and customer service in order to achieved weekly, monthly and annually

sale goals with new products and services.

*Emphasis in training and knowledge of current products in order to support team effort to meet

account goals.

*Implementation of multiple sales strategies, up sell, explanation of new products and services for

customers in their areas and details information of current services for customer services support.

Sykes: April 2014 to May 2018

Iwireless Account: Subsidiary of Kroger Phone Services

Position: IT Support Specialist

* Provided technical support to internal and external customers, troubleshooting phones hardware

and software issues.

*Managed IT infrastructure, ensuring optimal performance and security.

*Collaborated with cross-functional teams to implement IT solutions that improved efficiency and

customer satisfaction.

*Resolved complex customer issues promptly and effectively, earning commendations from

supervisors and customers.

* Assisted with sale inquiries, up sell products and services to meet customer needs and meet

company sales goals.

Alpine Access: February, 2011 to March 2014

Infinity Car Insurance Account

Position: Insurance Customer Service

*Helped customer processed payments, explained in details car insurance coverage and additional

products, such as warranties, insurance information coverage.

*Managed high volume of customer inquiries via phone, email and chat, consistently met or exceeded

sales and customer service weekly, monthly and annually targets and quotas.

*Resolved customer complaints with a 98% satisfaction rate, ensuring a positive customer experience.

*Close collaboration with sales teams across the account in order to identify up sell current products

and services resulting in a 20% increase in up sales revenues consistency.

Education:

BS Cyber & Data Security Technology

University of Arizona Global Campus

Graduation: 08/ 2024

Skills:

*Excellent communication skills

*Bilingual fluent in English/Spanish

*Strong problem solving abilities and skills

*Ability to multitask and prioritize

Certifications:

*Registered Behavior Technician (RBT) / Behavior Analyst Certification Board /

https:www.bac.com /

*Real Estate Direct Endorsement Underwriting / Capstone Institute of Mortgage Finance

https://capstoneinstitute.com /

Contact this candidate