Rosa N. Etienne

*** ******* ****** *** ***, Brooklyn NY 11212

201-***-****, ad4tzn@r.postjobfree.com

Summary: Loyal and dedicated individual with more than 20 years of successful work experience with different companies I have been employed with. I am a willing team player with extensive experience in different fields.

Work Experience

HRA- DSS 06/2023-Present

Job Opportunity Specialist

Directs and administers the work of job opportunity or employment services or a specialized unit of subordinate staff in the evaluation of the eligibility for, or the provision of, temporary financial assistance, food stamps, Medicaid, employment/work-related services, and housing services to persons in need. NYC DOT 07/2022-05/2023

AEU

Watch live cameras from the streets on the computer and determine if the driver gets tickets. NYPD 03/2022-07/2022

Community Guide

Served as point of person to welcome, assist and direct complaints/victims, and all other visitors entering the department facility. Make official inquiries related to official department business for requesting members of the public—escort members of the public within the command under the direction of the desk officer/ designated supervisor. Irvington Municipal Court

Keyboarding Clerk 02/2019-02/2021

Input information into the system, pull cases for court, answer phones, schedule court dates, data entry, sit next to judge on the bench, and input disposition into the systems, cashiering, filing, and taking complaints from the public.

Idemia (Morophotrust)

Enrollment Agent 03/2016-02/2019

Fingerprinted applicants for criminal background security checks for STATE POLICE, FBI, and TSA. End-of-the-day reports, receptionist, data entry, payments for services, pictures for passports or out-of-state services.

Select Express

Customer Service Representative/Call Center 05/2014-03/2016 Answered phones responding to orders and resolving customers' issues and general customer questions, projected professional company image through phone interactions, and filed away driver manifest. Covered supervisors and receptionists when needed. Rite Care Medical Supplies

Customer Service Representative/Medical biller/Call Center 08/2013-12/2013 Answered phones from doctors and patients, general customer inquiries and customer complaints, and processed payments through Medicaid and private insurance. Urban Express

Customer Service Representative/Call Center 12/2006-11/2012 Answered phones responding to orders, general customer inquiries, and complaints. Projected professional company image through phone interactions. Oversee manifest department

(organizing, filing, and stamping paperwork) Acted as a supervisor and receptionist as needed during absences.

NY fire Department

Fire alarm dispatcher 08/2005-12/2005

Responsible for receiving and evaluating calls from the public concerning fires and medical emergencies. Evaluated calls using proper actions initiating police and /or fire response by obtaining information required for dispatching field units, and entering data into the computer as it is being received.

Dial 7 car limousine services

Telephone Operator/ Receptionist 11/2001-04/2004

Answered incoming calls and assisted customers with booking reservations. NYPD

Police Communication Technician 10/2001-04/2004

Responsible for receiving and evaluating calls from the public concerning crimes and medical emergencies. All calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel. Academic Certifications & Education

Taylor Business Institute

Associate Degree, Business Management 07/2001

NYFD

Terrorist Awareness and Prevention 10/2005

E911 Operator and Dispatcher 12/2001

Bank Teller Certificate 04/1999

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