Sonyale D. Hatch

**** ********* ***** ************, ** 28311

Phone: 910-***-****

ad4ty4@r.postjobfree.com

Summary

I am a result driven professional with extensive experience in accounts payable-receivable, customer service, and a variety of custom, Ad-Hoc desktop & accounting software packages. I have a proven track record in the above mentioned areas working within small, mid, and large companies. Finally, I possess the integrity and discretion required to handle confidential information, as well as the professionalism to interact with senior level management inside and outside the company.

Career Accomplishments

●Coordinated the scheduling of weekly Electronic Fund Transfers.

●Planned and scheduled contact with EFT clients to maintain current banking information and debiting of proper accounts.

Professional Experience

Dunn Elementary School

Dunn, NC. 11/15/22-6/12/23

Exceptional Children's Teacher

Educated fourth grade students with special needs in Math using Word Numbers and Reading using SPIRE and saw growth in their ability to retain information and learn.

Kings Fabulous Cleaning Service Hagerstown, MD 11/2/21-11/2/22

Housekeeper

Cleaned residential and/or business locations for new and existing clients to include: bathrooms, kitchens, bedrooms, studios, etc.

Eclerx Fayetteville, NC 4/20/21-11/5/21

Customer Service Representative

Posted payments to customer accounts, answered billing inquiries, and explained cable, internet, and/or phone service questions. Provided technical support for customers with cable, internet and/or phone services.

DSS

Fayetteville, NC 11/26/18-10/25/19 Income Maintenance Caseworker II

Processed & interviewed Medicaid recipients’ based on pay stubs, w-2s, and tpi.

Completed office visits with members & completed changes.

Notified supervisor of complex cases that required further assistance as needed.

Sykes Fayetteville, NC 4/2/18-6/30/18

Customer Service Representative

Processed credit/debit payments for AT&T customers.

Answered billing inquiries, assisted with billing errors & provided excellent customer service.

Provided technical support for cell phone service members when needed.

Home Instead Fayetteville, NC 7/27/15-4/1/18

Caregiver

Provided care to a senior who experienced Alzheimer’s, dementia, and/or other mental or health conditions.

Spent quality time with and ensured the client does not harm self and/or others.

Showed empathy and patience with patients.

Ran errands for patients and obtained basic needs also.

AmeriHealth DC Washington, DC 5/26/13-3/31/15

Care Coordinator

Processed authorizations for DC Medicaid health insurance members.

Communicated with medical assistants and doctors about our member’s healthcare coverage.

Handled high call volume with inquiries of ICD9 codes or CPT/HCPCS codes in a call center.

Worked as a team to educate members, using HIPPA, PI, and provided effective patient care.

Chartered Health Plan

Washington, DC 11/2/10-5/24/13

Utilization Management Specialist

Entered authorizations for DC Medicaid insurance members.

Communicated with doctors and medical assistants in reference to member procedures and/or prescriptions.

Care Coordinator Assistant 7/26/10-11/1/10

Processed authorizations for pregnant moms and babies in the DC area.

Referred pregnant members that are high risk, coping with mental health issues, and interested in the Healthy Start program.

Interpreted physician orders to approve authorizations based on medical necessity.

Health Right 6/30/10-12/1/09

Washington, DC.

Case Manager

Managed patient care by educating patients on their condition. Entered data and organized spreadsheets for Healthy Start members. Used HIPAA and PHI to maintain patient privacy and assist in necessary quality of care.

Accountemps-Healtg Right 6/01/09-11/30/09

Washington, DC.

Member Services

Entered authorizations for Medicaid and Alliance health members. Processed authorizations for Inpatient, Outpatient, DME vendors, and prescriptions in a call center.

Education

Methodist University

Fayetteville, North Carolina

Bachelor of Science in Accounting, Dec. 2005

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