Myra Lynn York

Paralegal

Administrative Specialist

Contracts Specialist

Wesley Chapel, FL

813-***-****

ad4ty1@r.postjobfree.com

https://www.linkedin.com/in/myra2008

Professional Experience

Vistra Communications LLC, Hybrid FL

September 2022 – November 2023

Contracts Administrative Assistant

Contract management using SharePoint CRM and Unanet

Ensured all deadlines and conditions described in the contracts had been completed.

Reviewed and updated existing contracts.

Processed change orders, purchase orders, contract amendments, and time changes.

Managed signature requests, and filed fully executed contract documents (Service Agreements, Vendor Agreements, Project Statements, Nondisclosures, etc.)

Created monthly reports for management and tracking purposes.

Helped with proposal submissions.

Supported VP of Contracts and Compliance

In-house and client customer care

RP Professionals/Special Counsel, Remote FL

August 2019 – December 2021

Paralegal Specialist

Managed special projects for the Small Business Administration (SBA)

EIDL Loan project - Documentation collection, review, customer care and requesting missing documents.

Uploading documents into RAPID system

Resolving cases in Dynamics 365

Managing contracts using the SBA policies, federal and state law

Accurately tracked the documents in databases, and file systems to effectively store, retrieve, send facts and information request.

Created monthly reports for renewals, cancellations, terminations, and government reporting.

Met and exceeded daily requirements of contracting and/or reviewing one hundred loans.

Customer care via email and phones

Top five on my team for multiple weeks on a team of fifty.

Aetna CVS Health, Jacksonville, FL

September 2016 – October 2019

Business Sales Coordinator

Partnered with team members, brokers, and general insurance agents to coordinate submissions and implementation of the latest sales to achieve financial goals.

Managed multiple, incoming group email boxes to ensure all documentation was received from the broker and/or clients to process enrollments.

Input and monitored all documentation added SalesForce and SharePoint CRM for creating new leads or update current groups.

Special project leader who supported the team with peer-to-peer training and quality control.

In-house and customer care

Back up for supervisor

Top producer on my team for 3 years

PuroClean Emergency Services, Jacksonville, FL

Accounts Receivable Specialist

June 2015 – September 2015

Interfaced with owner by communicating and resolving difficult A/R issues.

Worked aged accounts for collections and developed a plan to resolve accounts.

Processed and posted daily check/cash receipts to the correct customers’ accounts ensuring reconciliation.

Dispatched technicians to emergencies

Backed up the office manager.

Top producer in closing overdue accounts by receiving full payments.

Bank of America, Jacksonville, FL

Foreclosure Specialist

August 2010 – July 2012

Managed foreclosure processes on prime, and subprime loans for FHA, VA, and conventional loans.

Knowledge of state, federal, and investor requirements.

Quality control for peers and managers.

Ensured the foreclosure actions are in full compliance with requirements.

Received monthly top producer incentives multiple times.

Managed contracts in accordance with the company policies and procedures, federal and state laws, within the rules and regulations.

Accurately tracked and documents in databases, and file systems to effectively store, retrieve, send facts and information.

Created monthly reports for renewals, cancellations, terminations, and government reporting.

Education

Florida State College at Jacksonville

Associate in Science

Business Management and Technology

Kaplan College

Diploma

Paralegal

Skills

Trainable and coachable

Analytical skills

Contracts and compliance support

Microsoft Office 365 – Outlook, Excel, Word, PowerPoint, Publisher

Microsoft Dynamics 365

Microsoft SharePoint

Microsoft Teams

Adobe Pro

DocuSign

Email, phones, and text communications

Time management

CRM software

Database management

Contract evaluation, drafting and redlining

Negotiation

Customer care and support

Administrative and Operations support

Project leadership

Salesforce user

Unanet user

Deltek user

Quality assurance - ISO

Real estate transactions

Data reconciliation between sources or platforms

Licenses / Certifications

FL Realtor

FL Notary Public

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