Lisa Ross

Lake City, FL *****

ad4tv5@r.postjobfree.com

+1-386-***-****

Motivated professional offering a bachelors degree in psychology. Utilizing this degree, I will be able to add value to any organization that is in need of someone who has the following skills: Great collaboration, interpersonal, multitasking abilities, and time management. Also, does well with verbal and technological communication.

Willing to relocate: Anywhere

Work Experience

Registered Behavior Technician

Behavior Learning System, inc - Lake City, FL

July 2022 to March 2024

• Follow behavioral health plans developed by a BCBA to provide beneficial and effective care to patients.

• Participate in counseling and meeting sessions

• Answer questions from children and their families

• Assist children with day-to-day tasks

• Observe child behaviors to collect data

• Teach specific skills required for skill acquisition and maladaptive behavior reduction

• Nurture a child’s social abilities

• Inform parents and other caregivers about behavioral intervention findings. Merchandise Associate

Tj Max - Daytona Beach, FL

October 2019 to July 2022

• Helped train and navigate newly hired associates within the store to maintain orderly store conduct.

• Maintained all areas so that they were clean and accessible for all customers.

• Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.

• Greeted store customers, offered assistance and thanked each for patronage.

• Constructed aisle displays and arranged end caps to promote specific products.

• Communicated and coordinated cladogram execution with store management.

• Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.

Classroom Assistant

The Chiles Academy - Daytona Beach, FL

January 2022 to March 2022

During my time at Chiles Academy, I helped in various areas which included the following responsibilities:

• Filing, typing, and preparing activities and instructional material.

• Recording attendance

• Maintained student records and files as assigned.

• Reinforced instructions from the teacher for individual or small groups of students. Tiger Store; Merchandiser/ Sales Associate/ Customer Service Representative Columbia High School - Lake City, FL

August 2017 to May 2018

· Organize items throughout the store to be visible for new and returning customers.

· Ensured a smooth dells process by working with customers and finding what they want

· Educated customers on special pricing opportunities and company offerings.

· Documented conversations with customers to track requests, problems and solutions.

· Upheld strict quality control policies and procedures during customer interactions.

· Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

· Reviewed customer account information to determine current issues and potential solutions.

· Sold various products by explaining unique features and educating customers on proper application.

· Built and maintained relationships with peers and upper management to drive team success.

· Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Associate, Customer Service Representative

Little League Baseball Plaza - Lake City, FL

May 2016 to June 2016

· Ensured smooth customer transactions within the store

· Complied to customers needs and/or complaints when they needed help finding a product or were not completely satisfied with the service they received

· De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

· Built and maintained relationships with peers and upper management to drive team success.

· Assisted teammates with sales-processing tasks to meet daily sales goals.

· Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

· Worked with supervisor to develop customer service improvement initiatives.

· Coached team members on security risks and loss prevention to aid in mitigating store theft. Culinary

Columbia High School - Lake City, FL

August 2015 to May 2016

· Learned and exercised proper sanitation techniques in class

· Earned DBPR-CONTRACTED FOOD SAFETY PROVIDER card (safe staff)

· Cleaned, sanitized, and maintained food storage, preparation and serving areas.

· Developed nutritious menus and ordered variety of healthy food to change up menu offerings.

· Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.

· Trained kitchen workers on culinary techniques.

· Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Education

Bachelor of Science in Psychology

Bethune Cookman University - Daytona Beach, FL

May 2022

High School Diploma

Columbia High School - Lake City, FL

May 2018

Skills

• Case notes

• Client goal planning

• Detail oriented

• Effective listener

• Time management

• Good communication skills

• Tracking progress in various areas

• Computer skills

• Analytical thinking

• Culinary Experience

• Retail Sales

• Merchandising

• Communication skills

• Teaching

• Autism experience

• Experience with children

• Applied Behavior Analysis

• Working with people with developmental disabilities

• Working with people with disabilities

• Special education

• Working with people with autism

• Data collection

• Teaching

• Behavioral Therapy

• Microsoft Excel

• Microsoft Office

• Analysis skills

• Communication skills

• Customer service

• Sales

Certifications and Licenses

RBT Certification

August 2022 to August 2024

Driver's License

July 2016 to October 2024

CPR Certification

January 2023 to September 2024

CITI

February 2022 to February 2025

Social and Behavioral Responsible Conduct of Research

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