Judita Umunna

+1-437-***-**** ad4trs@r.postjobfree.com www.linkedin.com/in/judita-umunna

EDUCATION

Post Graduate Certificate in Business Management Entrepreneurial Enterprise Sep 2023 - Aug 2024 Humber College Institute of Technology & Advanced Learning Related Courses: Operations Management, Finance, Computer Skills, Sales & Business Development. BSc Computer Science Sep 2008 - Jul 2013

Benson Idahosa University

WORK EXPERIENCE

American Eagle Outfitters Toronto, Canada Hybrid Brand Ambassador / Customer Service Nov 2023 - Present

• Provided exemplary customer service to over 100 shoppers daily, addressing product inquiries, providing styling recommendations, and ensuring top-tier customer satisfaction.

• Executed seamless customer service through processing an average of 50 transactions per shift with 100% accuracy using point-of- sale systems, handling payments, returns, and exchanges efficiently and effectively. Ffc Cleaning Service Nigeria Hybrid

Owner & Operator/ Customer Representative Sep 2021 - Jul 2023

• Provided unparalleled customer service to a diverse clientele of over 100 residential and commercial customers, ensuring their individual cleaning needs were met with meticulous attention to detail and professionalism.

• Directed a team of cleaning professionals, orchestrating scheduling and quality control measures to guarantee the highest level of customer satisfaction. Achieved a client satisfaction rate of 95% through diligent oversight and proactive communication..

• Fostered lasting client relationships by implementing effective communication strategies and resolving inquiries and concerns promptly. Resulted in a customer retention rate of 90% and generated over 50% of new business through referrals and positive word-of-mouth recommendations. Bripal Engineering & Co Nigeria Hybrid

Customer Experienced Specialist Sep 2013- July 2021

• Acted as the primary point of contact for over 50 clients, providing exceptional customer service and technical support for engineering solutions and products.

• Utilized customer care software systems such as Zendesk and Salesforce to manage client inquiries, track service requests, and maintain accurate records, resulting in a 20% increase in efficiency and response time.

• Resolved an average of 30 customer inquiries per day, demonstrating strong problem-solving skills and technical knowledge while ensuring a high level of customer satisfaction. Achieved a customer satisfaction rating of 95% through effective communication and timely resolution of issues.

SKILLS & QUALIFICATIONS

• Certified Customer Service Professional (CCSP).

• MS Office Tools for documentation, data analytics and reporting.

• Excellent Written & Verbal Communication Skills (with Cross- functional Project teams, Clients and stakeholders)

• PowerBi & SQL (Research & Design)

• Conflict Resolution

• Organization & Time Management Skills

• Leadership Skills

• Process Improvement

• Problem Solving

• Technical Proficiency

PROFESSIONAL AFFILIATION

• Certified Professional in Customer Service (CPCS) In View PROJECTS

Customer Feedback Analysis Project

• Developed a comprehensive customer feedback analysis project to gather insights from surveys, online reviews, and social media, identify trends and areas for improvement, and implement strategies to enhance customer satisfaction over time.. VOLUNTEER

International Week Participation- Humber College

• Represented Nigeria during International Week at Humber College, organizing cultural presentations and activities to foster cross- cultural understanding and appreciation.

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