Katrina D. Washington, CAP
Fort Washington MD 20744
Cell – 571-***-****
E-mail – ad4tri@r.postjobfree.com
Summary
Results oriented with a desire to do more than is required in a job. Strong interpersonal skills with an ability to work effectively with people in a variety of fields. Highly productive achiever who works well with little supervision and learns quickly.
Employment
2006 – Present THE PETERSON COMPANIES Fairfax, VA
Sr. Executive Assistant to EVP of Asset Management, Marketing & Operations, Office Manager- National Harbor Project, Oxon Hill, MD
Serves as the principle personal and administrative support to the Executive Vice President of Asset Management, Marketing & Operations for the Peterson Companies National Harbor Project. Duties range from standardized office support assignments to performance of administrative duties involving decision making and judgment. Public contact is a major component of this position, both internal and external to the organization. The position requires contact with project staff, executives and managers of other units within the organization, representatives of other state and local agencies, clients, service recipients, elected/appointed representatives, and the public. Responsible for coordinating business functions of the department which includes personnel administration, office coordination, and budget monitoring and management.
Interpersonal Skills
Manages access to the Executive Vice President of Asset Management Marketing & Operations by screening calls and visitors to determine appropriate course of action. Serves as a liaison, with delegated authority, between the EVP of Operations and subordinate units (Property Management, Marketing, Security, Janitorial, Engineering/Facilities Maintenance, Marina, and Parking) by relaying instructions and information and following commitments through to completion. Interacts and communicates with a strong degree of judgment and discretion.
Knowledge - Program
Demonstrates an awareness of the programs, operational structure and EVP of Operations’ scope of responsibilities. This position requires an awareness of specific functions and staff assignments within the organization. Demonstrates working knowledge of policies, procedures, and processes required within the project. Demonstrates familiarity with rules, regulation, and laws affecting the project.
Problem Solving
Identifies and resolves problems that would not require EVP of Operations direct involvement. Problems are addressed in accordance with priorities, policies, commitments, and project goals. Researches and makes recommendation on unusual and novel situations.
Planning & Organizing
Maintains EVP of Operations calendar, schedules appointments without prior approval based on knowledge of his responsibilities and issues of importance. Locates and assembles information for various reports, briefings, and conferences. Makes travel arrangements. Katrina D. Washington Page 2 of 3
Communication - Written
Independently researches, develops and drafts letters, memos, and reports to communicate the EVP of Operations’ decisions, ideas, and agenda.
Information/Records Administration
Manage and monitor a variety of information impacting the EVP of Operations’ responsibilities. Researches information to support conclusions and recommendations. Establishes and maintains paper and electronic files and records for the EVP of Operations.
Budgeting
In conjunction with the EVP of Operations, advises subordinate units on fiscal matters such as budget planning, budget analysis, and funding sources. Monitors and reconciles departmental budget and tracks travel and office expenditures.
2005 – 2006 - Office Hospitality Coordinator/Office Manager - Peterson Development Company - National Harbor Project, Oxon Hill, MD
Supported a 20-person office and managed a staff of one individual
Organized and maintained a schedule of over 30 meetings within a 2 week time period
Updated website content
Maintained National Harbor interest database
Trained new employees on interoffice procedures
2003 – 2005 - Administrative Assistant -
Peterson Retail Management - Fairfax, VA
Provided support to the Director of Retail Property Management along with a support staff of six Property Managers
Managed calls and provided problem resolution to over 400 tenants in both Virginia and Maryland
Trained new Administrative Support staff as we opened new on-site offices
Maintained logs of pertinent information for the various centers
Served as on-call back-up to Property Managers and Director Education
2023 Mass Injury Incident Tabletop Preparation (Facilitators In-House Course) National Harbor, MD Emtrain Online HR, Compliance & Harassment Training (Online Certificate Program) National Harbor, MD Preventing Workplace Harassment 12-US30A
2022 Leadership Training with Edward Pallas, Ed.D. (Facilitator In-House Course) National Harbor, MD Certified Executive Coach
Emtrain Online HR, Compliance & Harassment Training (Online Certificate Program) National Harbor, MD Workplace Safety
Code of Conduct
Preventing Workplace Harassment 11-US35(u)Annual
Conflict Resolution
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2021 International Association of Administrative Professional (IAAP) (Proctored Exam) Kansas City, MO Obtained NCCA-accredited credential Certified Administrative Professional Designation (CAP) Everything DiSC Work of Leaders Learning Experience (Facilitator & One-on-One Coaching) National Harbor, MD Diversity Equity & Inclusion (DEI) Workshop For Leaders (Facilitator In-House Course) Fairfax, VA Equity, Inclusion & The Work-Life Experience Fairfax, VA 2020 Anti-Harassment Manager Program (Facilitator – In-House Course) Fairfax, VA Recovery from Chemical Attack & Vehicle Borne Improvised Explosive Device National Harbor, MD Tabletop Exercise Collaboration Between Public & Private Partners 2004 Life Lessons Seminars Fairfax, VA
Facing Ethical Challenges (In-House Courses)
Providing World Class Service: It Begins Within (In-House Class) Teaching Buffalo To Fly Like Geese: Leadership & Teamwork (In-House Class) 2001 Interactive Intelligence Chantilly, VA
EIC 1.3 Basic Reporting (On-Line Class)
Certified in retrieving call statistic report data from the telephone system's SQL database Interactive Intelligence Indianapolis, IN
EIC 1.3 System Administration Certification Class (3 Days) Certified EIC System Administrator
1995 Northern Telecom Richardson, TX
Meridian 1 Option 21-81 Maintenance School (5 Days) Certified Nortel Maintenance Technician
1994 Northern Telecom McLean, VA
Meridian 1 Option 21-81 Database For Technicians (10 Days) Certified Programming Technician
1990 Stonewall Jackson High School Manassas, VA
High School Diploma
Awards Received
MVP Award, December 2011 (The Peterson Companies)
5-Year Service Award, December 2008 (The Peterson Companies)
Cavalry Award, December 2006 (The Peterson Companies) References
Furnished Upon Request