ELISABET COWAN

Administrative Assistant

Personal: 786-***-****

e-mail: ad4tng@r.postjobfree.com

PROFESIONAL PROFILE

Administrative Assistant graduated from the Study Center for Improvement and Professional Training. Experience in Airline, NGO and Consulting sectors, participating as an Administrative Assistant providing expertise, professional, polite, and accurate assistance. Great skills in customer service, time management, detail oriented, multi-tasker and assume with enthusiasm and high level of responsibility the tasks and objectives established by the organization. In that sense, I am highly interested in contributing my knowledge and abilities to fulfill the company’s mission.

PROFESSIONAL EXPERIENCE

VIDENZA CONSULTORES - ADMINISTRATIVE ASSISTANT (2021 - 2023)

Maintain polite and professional communication via phone and e-mail with internal and external clients.

Greeting guests as they enter the office, managing incoming and outgoing mail and shipments, and maintaining an organized, clean office environment.

Maintain filing system, elaboration of database, employee list, and inventory for an efficient organization.

Plan, organize, and schedule company meetings in the office, off-site, and via videoconference with internal and external executives.

Making travel arrangements, such as booking flights, transportation, and making hotel and restaurant reservations for Directors.

In charge of procurement processes: Investigation, contacting, analyzing prices from vendors; and created a database.

Main support to the Accounting Department: monitoring payments, reimbursement processes and elaboration and collection of invoices.

Creates rough drafts, notes, or oral instructions, prepares correspondence, forms, reports and other documents, from rough draft, notes or oral instructions.

Order office supplies.

Administrative support to other departments when needed.

NGO WORLD VISION PERU - ADMINISTRATIVE SECRETARY (2019–2021)

Serves as customer service representative in answering phones and general emails. This includes providing answers to staff and directing callers to proper staff for answers; responds to work requests; takes appropriate actions; dispatches emergency calls; takes messages; and acts as service receptionist.

Establish and maintain records, forms, reproduction, distribution and incoming and outgoing correspondence management procedures as per established regulations.

Composes letters, memorandums, procedures, and other documentation to be distributed to the department.

Manages and coordinates Executive events between the NGO and other counterparts.

Arranges and prepares informational packets for conferences and meetings.

Creates rough drafts, notes, or oral instructions, prepares correspondence, forms, reports and other documents, including a wide variety of technical terminology, from rough draft, notes or oral instructions.

Manages the cash funds and entry of expenses in the integrated system platform of the NGO.

Establishes and maintains lists and registers of persons and organizations frequently contacted.

Performs administrative and clerical tasks using word processing, spreadsheet, database management, PowerPoint.

Brings support to the Logistics Department.

INSURANCE COMPANY MIAMI – FRONT DESK (2008-2010)

Role as a receptionist to greet customers and help them with any information needed.

Collection of insurance payments.

Answering phone calls to direct them to the different departments.

Maintain record and control of insurance documents and make the registering verifications (Returns, debit, others).

Special sales customers in checks and follow up calls for expired insurance.

CIELOS DEL PERU AIRLINES - INTERNATIONAL AIRPORT JORGE CHAVEZ

MANAGEMENT OPERATIONS SECRETARY - (1998 - 2004)

Responsible of the re-certification process of the Airline (merger).

Responsible of the filing processes and documentation arrangements of the certification and re-certification process of the Airline (From Airplane type B-707 to DC-10).

Assistant in the elaboration of the Airline’s manuals (Airplane type DC-10).

In charge of the preparation of monthly reports for the Management Operations staff (Pilots).

Drafts memorandums ensuring proper spelling, grammar, format and arrangement of material.

Management of Director’s general agenda.

Coordination and organization of multiple events and meetings between executives and external counterparts.

Provides general information concerning office operations to the public, both orally and in writing. Contacts may occur through telephone, email, and/or in person.

Maintains a complete organized and accurate records.

Achievement: Responsible of the process and organization in restructuring Airplane type B-707 / DC-10 fleet.

TRANSPORTES AÉREOS ANDAHUAYLAS - INTERNATIONAL AIRPORT JO

MANAGEMENT OPERATIONS SECRETARY (1997 - 1998)

Responsible of the control of general documentation maintains sensitive information updated on records and files of the Pilots.

Establishes and maintains physical and automated files, revises and disposes of files in accordance with Airline regulatory procedures.

Elaborates memorandum, and other documentation as per Executive needs.

Responsible of certification process of different Airplane types.

Assists with planning, scheduling, coordinating, and setting up of meetings, events, and other activities as necessary

DESTILERÍA PERUANA

EXECUTIVE SECRETARY (1996)

Drafts different documentation (Letters, Memorandums, Affidavits, etc.), and maintains a file automated management.

Daily use of Microsoft Excel to maintain a record of invoices expenses.

Responsible of the management and acquisition in Lima and Province.

In charge of invoicing the sales and purchases from suppliers and maintaining a record of invoice issuance.

Attention and customer service oriented, i.e., to passengers and external customers.

EDUCATION

STUDY CENTER FOR IMPROVEMENT AND PROFESSIONAL TRAINING

(02/ 1995-1996)

COURSES:

1.Typing

2.Commercial Documentation

3.Managerial and Financial Accounting

4.Computing

5.Secretarial Administration

6.Management Administration

7.Business Management and Administration

8.Marketing

COMPUTER KNOWLEDGE

oExcel: Advance level

oWord: Advanced level

oPower Point: Advanced level

LANGUAGE

oSpanish: Native spanish

oEnglish: Intermediate English

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