Jasmine Triplett

313-***-**** • ad4tlt@r.postjobfree.com

SUMMARY OF QUALIFICATION:

Determined Information Technology graduate with over seven years in the lead management role with phenomenal marketing skills. Committed to applying innovative skills in the Helpdesk

Analyst / Administrative, Chat Support industry. Adaptive learner, handling client communications, file management, professional. Able to work independently or as part of a team. Comfortable working in a challenging environment to meet organizational goals and have room for long term growth.

CORE SKILLS:

Active Listening Attention to Detail Problem-Solving Communication Empathy Technology and Software Proficiency Leadership Time Management Self-Motivation Customer Service Ethic Standards

EDUCATION:

Focus: HOPE Technology Center; Detroit, MI

Information Technology Pathways

05/2023 – 09/2023

Relevant Coursework: Customer Service, Technical Math, CompTIA A+, Python Coding

Ultimate Medical Academy; Clearwater, FL Associate of Healthcare Management

08/2016 – 05/2018

Relevant Coursework: Medical Billing Systems, Healthcare Computer Information Systems, Leadership & Management

WORK EXPERIENCE:

Caregiver State of Michigan; Detroit, MI 03/2018 – present

●Assist patient with activities of daily living, such as bathing, dressing, grooming, and toileting

●Administer medications as prescribed and ensuring patient take them according to the schedule

●Plan and prepare nutritious meals that meet the dietary restrictions and preferences

●Engage in conversation, provide emotional support, and participate in activities that promote mental and emotional well-being

●Safely drive patient to medical appointments, grocery shopping, and other essential errands

Office Manager T & D Metro Detroit Rentals Detroit, MI 02/2013 – 12/2020

●Provided exceptional customer service to tenants, property owners, and vendors

●Served as the primary point of contact for property inquiries, tenant requests, and owner communications

●Managed day-to-day office operations, including answering phone calls, responding to emails, and managing inquiries

●Maintained and organized office files, records, and documents Provided additional backup support package handling

Patient Care Technician Intern Sinai Grace Hospital; Detroit, MI 07/2014 – 08/2014

●Assisted registered nurses with patient activities of daily living, such as bathing, dressing, feeding, and mobility

●Maintained accurate and up-to-date patient records, including vital sign charts and patient care documentation

●Participated in educational opportunities, workshops, and training sessions to enhance clinical skills and knowledge

●Interacted with patients and their families in a compassionate and empathetic manner

Patient Care Technician Intern Wayne County Medical Examiner; Detroit, MI

06/2014 – 07/2014

●Learned how to identify the remains of the human anatomy by location, name and/or gender

●Reviewed the proper precautions, procedures, and sterile techniques for various positions throughout the morgue

●Attended training sessions to enhance knowledge and skills in forensic medicine, pathology, and patient care

●Complied with all legal and ethical requirements related to patient care and forensic

CERTIFICATIONS:

Certified Customer Service Professional – International Business Training Association

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