Sherri Foote
**** ********* ** *******, ** *****
336-***-**** ad4tkl@r.postjobfree.com
QUALIFICATIONS
Substantial experience and outstanding skills in shipping processor team lead and customer service. Three years of shipping experience with fifteen years of customer service experience. Two years of team lead experience and ten years of customer service management experience.
Accustomed to working in fast-paced environments with the ability to think quickly and to handle deadlines.
Excellent interpersonal skills, superb analytical and problem-solving skills leveraged to proactively improve shipping and customer service processes and garner stellar customer approval ratings.
EXPERIENCE
POLYWOOD Roxboro, NC
Processor Team Lead
(2021-present)
Keep documentation and records accurate and up-to-date with the latest data to prevent errors in processing and delivery
Printing orders for the warehouse employees to pick orders to be processed
Requesting freight quotes from various trucking companies for best shipping rates and processing orders for shipping based on the quotes received
Processing orders in Shiphawk to get BOL and packing list for orders
Working with multiple third party carriers for customers that arrange their own shipping
Entering orders in customer portals to download BOL’s
Creating manual BOL’s
Emailing carriers for daily pickups from the warehouse
Training new employees on shipping processes
Keeping accurate up-to-date notebook on customer shipping processes
AC FURNITURE Axton, VA
CUSTOMER SERVICE MANAGER
(2005-2020)
Supervision of employees in multiple departments
Plan, assign, and monitor work tasks for optimum team efficiency
Formulate and implement customer service policies and procedures
Answering customer inquiries by email, fax, and telephone
Resolve escalated customer service issues
Entering new orders for customers and following up with ship date for customers
Ordering office supplies for office personnel
TECHNICAL SKILLS
MS Office
AS400 Software
Sabertooth Software
Shiphawk Software
References
Available upon request