Customer Service Care Assistant
Resume:
Samantha Pimentel
Holyoke, MA *****
ad4tc8@r.postjobfree.com
Dedicated and compassionate PCA with over 5 years of experience providing high-quality care and support to individuals with special needs of a disability . Skilled in assisting with daily living activities, medication management, and emotional support. Strong communication and interpersonal skills to build rapport with clients and their families. Certified lifeguard with 10 years of experience ensuring the safety and well-being of swimmers and patrons at Bay meadows. Proficient in emergency response, CPR, and first aid. Adept at enforcing pool rules, maintaining a safe environment, and providing excellent customer service.
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
Tempus Unlimited - West Springfield, MA
February 2018 to March 2024
1. Assisting patients with activities of daily living, such as bathing, dressing, grooming, and toileting 2. Monitoring and recording vital signs and other health information 3. Providing companionship and emotional support to patients 4. Assisting with mobility and exercises as prescribed by healthcare professionals 5. Administering medication under the direction of a nurse or physician 6. Maintaining a clean and safe environment for the patient 7. Assisting with meal preparation and feeding
8. Transporting patients to medical appointments or other outings 9. Communicating with healthcare professionals and family members about the patient's condition and progress
10. Providing input and feedback on the patient's care plan. PCA Personal Care Assistant
Tempus Unlimited - West Springfield, MA
March 2016 to May 2018
1. Assisting patients with activities of daily living, such as bathing, dressing, grooming, and toileting 2. Monitoring and recording vital signs and other health information 3. Providing companionship and emotional support to patients 4. Assisting with mobility and exercises as prescribed by healthcare professionals 5. Administering medication under the direction of a nurse or physician 6. Maintaining a clean and safe environment for the patient 7. Assisting with meal preparation and feeding
8. Transporting patients to medical appointments or other outings 9. Communicating with healthcare professionals and family members about the patient's condition and progress
10. Providing input and feedback on the patient's care plan. PCA Personal Care Assistant
Stavros - Holyoke, MA
February 2017 to January 2018
1. Assisting patients with activities of daily living, such as bathing, dressing, grooming, and toileting 2. Monitoring and recording vital signs and other health information 3. Providing companionship and emotional support to patients 4. Assisting with mobility and exercises as prescribed by healthcare professionals 5. Administering medication under the direction of a nurse or physician 6. Maintaining a clean and safe environment for the patient 7. Assisting with meal preparation and feeding
8. Transporting patients to medical appointments or other outings 9. Communicating with healthcare professionals and family members about the patient's condition and progress
10. Providing input and feedback on the patient's care plan. Lifeguard/Swim Instructor
Bay Meadows apts - Springfield, MA
June 2006 to August 2012
1. Monitor swimmers and patrons in and around the pool to ensure their safety and well-being. 2. Enforce pool rules and regulations to maintain a safe and orderly environment. 3. Respond quickly and effectively to emergencies, such as drowning or injuries, and provide first aid and CPR as needed.
4. Communicate with patrons and provide information on pool policies, procedures, and safety guidelines.
5. Conduct regular inspections of the pool area to identify hazards or potential risks. 6. Assist in the maintenance and cleaning of the pool, deck, and surrounding areas. 7. Participate in regular training sessions and drills to maintain and improve lifeguard skills and readiness. 8. Work collaboratively with other lifeguards, pool staff, and emergency responders to ensure a coordinated response to emergencies.
9. Keep accurate records of incidents, accidents, and rescues, and report any safety concerns to pool management.
10. Provide excellent customer service and support to pool patrons, including answering questions, offering assistance, and addressing concerns in a professional and courteous manner. Education
Some college in Art
Holyoke Community College - Holyoke, MA
August 2008 to May 2009
Skills
• 1. Communication skills: Ability to effectively convey information, listen actively, and interact with others in a clear and professional manner.
• 2. Teamwork: Capacity to collaborate with colleagues, contribute ideas, and work towards common goals
• Time management: Skill in prioritizing tasks, managing deadlines, and efficiently
• Adaptability: Capability to adjust to changing circumstances, learn new skills, and thrive in diverse environments.
• Leadership: Experience in taking initiative, motivating others, and guiding teams towards achieving objectives.
• Problem-solving: Ability to identify challenges, evaluate options, and implement effective solutions.
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